Help Wizard

Step 1


Mobile payment not processing

Mobile payment not processing

I have tried to update my payment thru mobile network provider but it is not working. Ive been using this method for the past 4 months but its not working this time... Please advise. Thanks.

2 Replies

Hi @jdev83!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.


You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.
All the best.
A.J Nelson

I'm having the same issue. Has this been resolved?

Suggested posts