Help Wizard

Step 1

NEXT STEP

Must have two accounts...

Must have two accounts...

 

Plan

Premium

Country

 USA

Device

Samsung Galaxy 7

Operating System

Android

 

My Question or Issue

I recently logged out of my app where i have a premium account. When i tried logging back in with the user information i thought was correct, it logged me into a free account. When i choose the reset my password option, it sends me a link to the free account. I only have one email address, so i have no other emails to try.  How do i find out the login information associated with my premium account? 

 

Reply
1 Reply

Hi @KrisT11 I would make sure you are using the write email address and password linked to your account. I would also make sure you payed off your bill for your premium service. I would also make sure you werent doing the free premium trial which ends after you reach a certain number a days and you go back to a free trial. If all fails (use only as a last resort) please contact Spotify's customer service department by the link below.

https://support.spotify.com/us/contact-spotify-support

Hopefully this helps!:)

Suggested posts