My premium account is hacked, please help!

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My premium account is hacked, please help!

adidan
Casual Listener

My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password. 

 

I am currently paying for a premium account that I have no access to. Could you help me get my account back!

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Maxim
Rock Star 24
Rock Star 24

Hey everyone,

 

Sorry to hear that you think your account’s been taken over.

 

If you notice any of the following occurring on your account unexpectedly, your account may have been taken over.

  • Your password is no longer working.
  • The email address associated with your account has changed.
  • Playlists have disappeared or been added.
  • Subscription changes (Note: We never display your full payment information).
  • Someone else's Facebook has been connected to your Spotify account.

Check out the steps under ‘What do I do if my account has been taken over?’ in this support article for what to do next.

Hope this helps!

MaximRock Star 24
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156 Replies

nailer
Casual Listener

Everything worked out in the end thanks to prompt action from the customer service team.

 

I do however, want to post the names of the songs that were added to my "saved songs" list by the hacker.

My hunch is that my account was used as a part of a bot-network to artificially inflate play count on certain songs. When I started using the account the suspected bot would use exponential backoff when playback stopped (I didn't time this, but I think that's what happened).

 

Here is a playlist I made containing all the songs: Hacker

Other users experiencing the same thing should compare the songs added to these:

 

Peter__
Community Legend
@Hyfo - Just checking in, did someone get back to you about that case? If not can you reply directly to the automated email reply with the case number in it and that will bump your case in the queue. 😉

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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kallemannnj
Casual Listener

My account is also hacked. I can log in with my fb-account. But I cannot change the password or email. All my playlists are deleted. Sent in a case to support. <snip-moderator edit>

 

And the hackers email is on my profile here to!!!

nailer
Casual Listener

You might want to check the if the songs from my playlist has a mysterious play count spike.

Peter__
Community Legend

Hey all, 

 

Check out the solution to this thread for more info! 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

adidan
Casual Listener

Thanks, I have already done so, as well as removing credit card information.

raemoe1
Newbie

Hi, this has happened to me too-- my premium account is under the username "raemoe1" and NOT linked to my facebook, there is a free account linked to my FB that I don't use (but this is the only one I'm able to log in to at the moment). My premium account had the PW changed, and the reset emails aren't coming to me so I can only assume they changed the email too. I need to reset the email address for the "raemoe1" premium account or merge it with FB, in either case the hacker has access and I do NOT. The contact form is completely useless, I got a totally unhelpful auto reply.

 

PLEASE HELP!

user-removed
Not applicable

Spotify got back to me re: my hacked account. Please note that they LOCKED ME OUT of my account. They won't even investigate with all the very specific (links!) information unless I do this, but I have no way of knowing any of this info without looking at my account.

osornios
Rock Star 24
Rock Star 24

@user-removed

 

Look for any receipts you might have received in your email accounts. In them, you'll find all the information they need.

osorniosRock Star 24
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adisib
Community Legend

Hey raemoe1, try the steps in the Solution above.

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