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Need your offline devices reset? Read here.

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Need your offline devices reset? Read here.

Hi there.

 

If you've reached your limit for offine devices with Spotify, or are having trouble getting a new device registered, simply go here, log in and remove the device(s) you want to.

 

Important: Doing this will result in your offline data being removed across all your offline devices. You will need to sync again.

When syncing offline content, always be beware of possible data charges.

 

Good luck and have fun!

 

 

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Hey there folks,

 

Thanks for reaching out here in the Community about this!

 

At the moment, you can download Spotify tracks for offline listening on up to 5 devices at a time. 

 

You can view or remove any offline devices from your account by heading here.

 

If you're having troubles with your downloads, you can check this support site article for more troubleshooting steps to try.

 

Hope this helps! Don't hesitate to give us a shout in a new thread if you need more help. We'll be happy to lend a hand there.

 

Have a lovely day 🙂

KaterinaModerator
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5,987 Replies

My iPod touch was stolenn, and my spotify premium account was open. Is there a way to log out or turn it off, so that the thieves can't use it?

Thanks for any help 🙂

We can reset the devices on your account so it's no longer associated with the iPod. Would you like us to do that?

 

Don't forget to change your password(s) too.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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New to the Community? Check out our Community newbie tips

Will that affectmy account on my macbook?

If not, yes please 🙂

Thank you very much!

I'm afraid we can only reset all the devices at once. All it means is that you'll need to resync your offline content one more time.

 

Let us know if you're happy to proceed still.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Yes, that's okay.

Thank you for your help!


@tkerla wrote:

Yes, that's okay.

Thank you for your help!


Ok done, I hope that helps. Fingers crossed that you get your iPod back.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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My laptop got stolen today so could you please reset the devices on my account too?

Ivarsson - I'm sorry to hear that. I've just removed all your devices, but we'd also suggest a change of password. Just in case.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Hi, To Whom it may concern, one of my accounts got disconected, the number is 1231190781.

Thanks very very much! in Advance!

Hi 1231190781 - Right now you've just gone one device synced for offline use. 

 

What do you mean by disconnected? Your Premium subscription is intact and all should be in order? 

Hello,

 

Please reset my devices,

 

Thank you,

Thnx, I got it working again!!!


@watercarver wrote:

Hello,

 

Please reset my devices,

 

Thank you,


Done!

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Please reset my offline devices.


@janusday wrote:

Please reset my offline devices.


Sure thing, that's all done for you. 

Thanks, but I still can't download playlists to my Windows Phone. Please advise.

Please reset my devices.

Account name: CCarvounas

Thanks for your help

 Janusday - You haven't set up a Windows Phone for offline use yet. 

 

Are you following all the steps outlined here?

 

CCarvounas - Sure, that's done. 

 

 

Thanks I will let you know if it solves my offline playlist sync issue.

Regards.

Christophe

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