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Need your offline devices reset? Read here.

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Need your offline devices reset? Read here.

Roadie

Hi there.

 

If you've reached your limit for offine devices with Spotify, or are having trouble getting a new device registered, simply go here, log in and remove the device(s) you want to.

 

Important: Doing this will result in your offline data being removed across all your offline devices. You will need to sync again.

When syncing offline content, always be beware of possible data charges.

 

Good luck and have fun!

 

 

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: Need your offline devices reset? Read here.

Moderator
Moderator

Hey there folks,

 

Thanks for reaching out here in the Community about this!

 

At the moment, you can download Spotify tracks for offline listening on up to 5 devices at a time. 

 

You can view or remove any offline devices from your account by heading here.

 

If you're having troubles with your downloads, you can check this support site article for more troubleshooting steps to try.

 

Hope this helps! Don't hesitate to give us a shout in a new thread if you need more help. We'll be happy to lend a hand there.

 

Have a lovely day 🙂

KaterinaModerator
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Stolen iPod Touch

Casual Listener

My iPod touch was stolenn, and my spotify premium account was open. Is there a way to log out or turn it off, so that the thieves can't use it?

Thanks for any help 🙂

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Re: Stolen iPod Touch

Roadie

We can reset the devices on your account so it's no longer associated with the iPod. Would you like us to do that?

 

Don't forget to change your password(s) too.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: Stolen iPod Touch

Casual Listener

Will that affectmy account on my macbook?

If not, yes please 🙂

Thank you very much!

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Re: Stolen iPod Touch

Roadie

I'm afraid we can only reset all the devices at once. All it means is that you'll need to resync your offline content one more time.

 

Let us know if you're happy to proceed still.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: Stolen iPod Touch

Casual Listener

Yes, that's okay.

Thank you for your help!

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Re: Stolen iPod Touch

Roadie

@tkerla wrote:

Yes, that's okay.

Thank you for your help!


Ok done, I hope that helps. Fingers crossed that you get your iPod back.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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Re: Stolen iPod Touch

Newbie

My laptop got stolen today so could you please reset the devices on my account too?

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Re: Stolen iPod Touch

Spotify
Spotify
Ivarsson - I'm sorry to hear that. I've just removed all your devices, but we'd also suggest a change of password. Just in case.
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Check out how we're doing over @SpotifyStatus

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Re: Need your offline devices reset? Post here.

Casual Listener

Hi, To Whom it may concern, one of my accounts got disconected, the number is 1231190781.

Thanks very very much! in Advance!

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