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No Receipt or Premium

No Receipt or Premium

Hi, 

 

I was trying to pay for premium through unidays discount but it kept failing so i rang my bank and they said that 4.99 has already been payed out to spotify yet i cant access premium on either of my accounts and i have not recieved a reciept. Can someone please help me!?

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1 Reply

Hey there @kaycee123!

 

Sorry to hear that you're having trouble!

 

Please fill out the questions here to see if we can figure out what is going on. It walks you through the steps to troubleshoot:

 

https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account

 

Let us know if there is anything else we can do to assist!



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