Help Wizard

Step 1


No longer subscribed

No longer subscribed

I have subscribed for a long period of time. Suddenly now I am a free user and cannot get a subscribed service yet still paying for one. I will stop this shortly unless this is fixed.

I've left messages but no response! PLEASE HELP!!!!
3 Replies

Hey there! 


You can let our Accounts team know about this so they can take a closer look. Just head over to or give us a shout on Twitter @SpotifyCares. Let us know how it goes.


Keep on rocking 🙂 


I still haven't received a response and I do want this sorted out pl.

What do you now advise?


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