I'm trying to create an account for my son in order to initiate family subscription. However, account creation (without Facebook) continues to time out ("I'm not a robot" require re-authentication after minutes). I tried several times yesterday and now again today.
What can the problem be? There is no error message shown.
Solved! Go to Solution.
Interestingly enough, my son is not old enough. That is fair, but:
I wrongly typed in his DOB as 31.08.2007. This gaven an error message in the UI. I then did the correct one, 31.08.2005. This gave no error, hence I thought it was ok.
According to support this might be the reason:
"You may not be getting the error because the year calculates to a 13 year old already. However, since the date of birth itself is yet to pass, the system recognizes this and doesn't allow the registration to go through."
So it appears we have to wait.