Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I use Spotify on my Mac laptop and Android phone. Today when I opened the apps on both devices I had been logged out of my account. When I enter my username and password, the app appears to login very briefly, before returning to the login page with a message saying "The username or password is incorrect (error code: 3)".
I am certain that the username is the correct one. I have checked it against the list of Spotify user accounts in my Mac laptop's library. I have tried using the password reset with this username, but received no email to my linked email account.
I am also certain that the password used is correct. I tried entering an incorrect password to compare what happened, and I noticed that the app does not login at all and the login page does not disappear. It just displays the same error message.
Hey @user-removed, welcome to the community!
This could be happening if your Spotify account was created via Facebook.
Right now, you can only log in to these accounts by clicking the blue "Log in with Facebook" button, instead of just typing your Facebook log in details directly on the Spotify app.
If your account wasn't created via Facebook, let me know and I'll see what to suggest.
Cheers.
I have the same problem! And my account is not created with Facebook
IM HAVING THE SAME PROBLEM AND I DIDNT CREATE MY ACCOUNT WITH FB AND MY USERNAME IS A BUNCH OF LETTERS AND NUMBERS.
Hey folks!
If this is happening to accounts that aren't created via Facebook, make sure you're logging in by typing your full email address and password.
If that doesn't do the trick, try resetting your password here before trying again.
Keep me posted.
Ive tried everything. I am being told my account is set to offline I need to go online to login. I'm given the option to Connect or Cancel. I click connect and get nothing. I even went on the website and tried to set my account to online and cannot. I have a 7hr flight tomorrow and really want to listen to my music.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…