Offers and Subscription help

[toriasanyu]

It says I have already used the $0.99 offer or a free trial so I cannot get 3 months for $0.99. However, I have not already used that offer, and I am trying to use premium for the first time. Wondering if there is a glitch that can be fixed.

[AustinTanguay]

Hello, 

Have you tried doing this action in another browser? 

Best Regards,

Austin

[toriasanyu]

Yes, I have and it still says the same thing. I've never tried the free trial or premium before so I am confused as to why this message would appear.

[mayposadas]

If somebody used the same card you are trying to use now you won'ty be able to use the promotion, It happened to me, my sister got ut and when I wanted to do the same with the card our dad let us it wouldn't work and it was because of that, maybe you should try using another credit card