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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653729 Views

13 replies

4 likes

Account
  • 653729 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734160 Views

18 replies

29 likes

  • 734160 Views
  • 18 replies
  • 29 likes

Spotify Premium, Spotify Connect

I looked up Spotify Connect. I don't undestand it.1) If, under a single premium membership, I have AlbumX playing on mydesktop.2) And I go somewhere and start playing Spotify on my tablet will Iautomatically hear AlbumX?3) If I want to change what I ...

Regular

   I looked up Spotify Connect. I don't undestand it. 1) If, under a single premium membership, I have AlbumX playing on my desktop. 2) And I go somewhere and start playin...

199 Views

0 replies

0 likes

Premium
  • 199 Views
  • 0 replies
  • 0 likes

Unsubscribed but still charged for premium

I unsubscribed from the premium service weeks ago -or at least I thought I had. I went to the accounts page, clicked to unsubscribe, answered why, gave my password, and saw the goodbye message. Everything appeared to go through correctly and I haven'...

Newbie

I unsubscribed from the premium service weeks ago -or at least I thought I had. I went to the accounts page, clicked to unsubscribe, answered why, gave my password, and saw the goodbye message. Every...

236 Views

0 replies

0 likes

Account
Premium
Subscription
  • 236 Views
  • 0 replies
  • 0 likes

Mi correo ganó premium

Hola mi correo ganó 2 mese de premium y no lo puedo dar de alta ya di en el enlase y sólo vuelve abrir mi correo no se como puedo activarlo ya que su vigencia es el día 17 de octubreMi correo es

Newbie

Hola mi correo ganó 2 mese de premium y no lo puedo dar de alta ya di en el enlase y sólo vuelve abrir mi correo no se como puedo activarlo ya que su vigencia es el día 17 de octubre Mi correo es&nb...

OviiiOne

Community Legend

320 Views

2 replies

0 likes

Account
Free
  • 320 Views
  • 2 replies
  • 0 likes

Premium

I am getting fustrated with the lack of customer service. I signed up for Spotify Premium Student and it is not working when I log in. It still says free account. I normally log in with my facebook. I uninstalled the app on my phone but it stil will ...

Regular

I am getting fustrated with the lack of customer service. I signed up for Spotify Premium Student and it is not working when I log in.  It still says free account.  I normally log in with m...

188 Views

0 replies

0 likes

Subscription
  • 188 Views
  • 0 replies
  • 0 likes

Premium Account stolen

I had to create a new account to get in to post this, but it appears my account has been hijacked. I can't access Spotify from any of my devices, my sign-in doesn't work with username OR Facebook, and requests to reset my password go unanswered in my...

Newbie

I had to create a new account to get in to post this, but it appears my account has been hijacked. I can't access Spotify from any of my devices, my sign-in doesn't work with username OR Facebook, an...

jean3601

Community Legend

185 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 185 Views
  • 1 replies
  • 0 likes

Premium

I just signed up for student premium and it still says free account on my iPhone. How do I get to premium?

Regular

I just signed up for student premium and it still says free account on my iPhone. How do I get to premium?

Sjs136

Regular

328 Views

5 replies

0 likes

Premium
  • 328 Views
  • 5 replies
  • 0 likes

Spotify charged Credit Card trade TWICE, canceled ONE

Today I switched my account-linked credit card to a new one.I understand that Spotify sends a value to my bill to identify and recognize it as a legit card and cancels it a few moments later, but it sent two different values (R$ 10 and R$ 11). One of...

Newbie

Today I switched my account-linked credit card to a new one. I understand that Spotify sends a value to my bill to identify and recognize it as a legit card and cancels it a few moments later, but i...

173 Views

0 replies

0 likes

Account
  • 173 Views
  • 0 replies
  • 0 likes

Solved!! Switching from premium to student discount premium

Hi, anyone know how to switch my account to utilize the student discount? I just found out as a college student I get premium for $5 / month and I've been paying the typical $10 this whole time. I was considering canceling my subscription and registe...

Newbie

Hi,    anyone know how to switch my account to utilize the student discount? I just found out as a college student I get premium for $5 / month and I've been paying the typical $10 this w...

Ox1

Roadie

365 Views

1 replies

0 likes

Account
Premium
  • 365 Views
  • 1 replies
  • 0 likes

Apple is charging me for premium but Spotify won't provide it

Last month I got double charged. Apple credited me.This month I got charged once but Spotify is not recognizing that I'm a premium user. I have tried deleting and reinstallign the app on all my devices. Also logging out and logging in on all devices....

Newbie

Last month I got double charged. Apple credited me. This month I got charged once but Spotify is not recognizing that I'm a premium user.   I have tried deleting and reinstallign the app on...

224 Views

0 replies

0 likes

Account
Premium
Subscription
  • 224 Views
  • 0 replies
  • 0 likes

Can't change email because the email is used on another account that connects through facebook

SO, I dont even know if that makes sense, but basically I want to change my account email on Spotify to my MAIN email, and it's using my secondary email. according to all my account information. However, when I try to change emails to my main email, ...

Newbie

SO, I dont even know if that makes sense, but basically I want to change my account email on Spotify to my MAIN email, and it's using my secondary email. according to all my account information. Howe...

270 Views

0 replies

0 likes

Account
Login
  • 270 Views
  • 0 replies
  • 0 likes

US Card Not Working

I'm trying to renew my Premium supscription, but it says my card is from a non-Spotify country? I'm from the US and my card was issued by a US bank.

Newbie

I'm trying to renew my Premium supscription, but it says my card is from a non-Spotify country?  I'm from the US and my card was issued by a US bank.  

192 Views

0 replies

0 likes

Account
Other
Subscription
  • 192 Views
  • 0 replies
  • 0 likes

Charge at my credit card

I was charged my monthly subscription but also I was charged with 4.99 as well which I don't know what is that charge about. Could you please explain to me. thank you very much

Newbie

I was charged my monthly subscription but also I was charged with 4.99 as well which I don't know what is that charge  about. Could you please explain to me.  thank you very much 

158 Views

0 replies

0 likes

Subscription
  • 158 Views
  • 0 replies
  • 0 likes

Unsubscribing from Premium

I need to unsubscribe from my premium account. I do not want to do this, but I just can't afford to keep it going. I still plan on using the free service, but I am wondering whether I will lose all of the artists I have saved and playlists I have mad...

Casual Listener

I need to unsubscribe from my premium account. I do not want to do this, but I just can't afford to keep it going. I still plan on using the free service, but I am wondering whether I will lose all o...

jonasherdegen

Community Legend

239 Views

1 replies

0 likes

Account
Premium
  • 239 Views
  • 1 replies
  • 0 likes

ogiltig kod error

I have a 100kr card with a code and when I want to register it, it says "Det verkar tyvärr som att den här Premium-koden är ogiltig. Försök igen eller kontakta vår kundsupport." now where should I contact???

Visitor

I have a 100kr card with a code and when I want to register it, it says "Det verkar tyvärr som att den här Premium-koden är ogiltig. Försök igen eller kontakta vår kundsupport." now where should I co...

Hoftis65

Newbie

451 Views

2 replies

0 likes

Account
Premium
  • 451 Views
  • 2 replies
  • 0 likes

They will eventually charge you $9.99 per month.

This is my Email to Spotify, I will update how the matter is handeled. I am not pissed off that $9.99 is too much, I am pissed off how they worded their whole service and ended up charging 9x what everybody thinks they will be charged per month. They...

Newbie

This is my Email to Spotify, I will update how the matter is handeled.  I am not pissed off that $9.99 is too much, I am pissed off how they worded their whole service and ended up charging 9x ...

KatesHere

Community Legend

414 Views

1 replies

0 likes

Other
Premium
  • 414 Views
  • 1 replies
  • 0 likes

Eliminar cuenta / delete account

Buenos días.Deseo eliminar mi cuenta definitivamente, pero no hay formulario ni opción por ningun lado para hacerlo.El motivo es que ya no quiero usar mas mi cuenta de facebook. Por favor, que alguien me diga como se hace. Gracias. Saludos.

Casual Listener

Buenos días. Deseo eliminar mi cuenta definitivamente, pero no hay formulario ni opción por ningun lado para hacerlo. El motivo es que ya no quiero usar mas mi cuenta de facebook.   Por favo...

user-removed

Not applicable

2997 Views

7 replies

2 likes

Account
  • 2997 Views
  • 7 replies
  • 2 likes

Cant Upgrade to Premium with Canadian Postal Code

Im trying to upgrade to premium with paypal but when I try to enter my canadian postal code, the space only allows for an american postal code like "90210". I tried typing in my postal code with no spaces and proceeded with paypal, but it just redire...

Casual Listener

Im trying to upgrade to premium with paypal but when I try to enter my canadian postal code, the space only allows for an american postal code like "90210". I tried typing in my postal code with no s...

746 Views

0 replies

0 likes

Account
  • 746 Views
  • 0 replies
  • 0 likes

Not Able to Log In - PC / App

Have attempted to log in on PC and mobile app multiple times and even reset my password multiple times since 7 a.m. (EST). Password and username work for website account/community (forum) but will not work for app on mobile or computer. Is this is a ...

Casual Listener

Have attempted to log in on PC and mobile app multiple times and even reset my password multiple times since 7 a.m. (EST). Password and username work for website account/community (forum) but wi...

TCwanderer

Casual Listener

229 Views

2 replies

0 likes

Account
Login
  • 229 Views
  • 2 replies
  • 0 likes

how do i subscribed with my google account

so insted of puting a credit card on i want to subscribe and make it pay through my google account but i have no idea how to get their and ive tryed a lot!?!

Casual Listener

so insted of puting a credit card on i want to subscribe and make it pay through my google account but i have no idea how to get their and ive tryed a lot!?!

Reflux_

Community Legend

656 Views

6 replies

0 likes

Premium
  • 656 Views
  • 6 replies
  • 0 likes

Kicked out of own account 1 year ago, account name changed to a number

Hi spotify support/forum users! About a year ago, I was kicked out from my spotify account. Tried to log on but wasn't able to log into my account. Went to look up my account through finding the 'creator' of my playlists and it apparently had reverte...

Newbie

Hi spotify support/forum users!   About a year ago, I was kicked out from my spotify account. Tried to log on but wasn't able to log into my account.  Went to look up my account through ...

243 Views

0 replies

0 likes

Login
Security
Subscription
  • 243 Views
  • 0 replies
  • 0 likes