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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9004 Views
  • 1 replies
  • 9 likes
  • Security
  • 9004 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481476 Views
  • 979 replies
  • 111 likes
  • Account
  • 481476 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210804 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210804 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120844 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120844 Views
  • 72 replies
  • 12 likes

Forgot to cancel Spotify subscription

Unfortunately, I forgot to cancel my Spotify subscription only a few days after it was renewed, andI don't want it anymore. Is there a way for me to get my money back?

  • Newbie
  • Unfortunately, I forgot to cancel my Spotify subscription only a few days after it was renewed, andI don't want it anymore. Is there a way for me to get my money back?
  • OviiiOne
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 421 Views
  • 1 replies
  • 0 likes

Paid For Student Premium But Account Still Says Free

I paid for the student premium version of Spotify and it went through on my card statement, but when I checked my account, my subscription was still free. I have logged out and logged back in but that does not work. Can someone please help me?ThanksR...

  • Casual Listener
  • I paid for the student premium version of Spotify and it went through on my card statement, but when I checked my account, my subscription was still free. I have logged out and logged back in but tha...
  • PandaCam
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 315 Views
  • 2 replies
  • 0 likes

If I download a song from Spotify, can I sync it with my computer and put it on my iPod?

I was thinking of getting Spotify Premium, but I am afraid that if I download songs from Spotify that I can not sync them to my computer and only listen to them on Spotify.

  • Regular
  • I was thinking of getting Spotify Premium, but I am afraid that if I download songs from Spotify that I can not sync them to my computer and only listen to them on Spotify.
  • tomtastic111
  • Newbie
  • 12361 Views
  • 8 replies
  • 0 likes
  • 12361 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Login

I recently updated to the newest version of the Spotify windows desktop application as per the update notice in the app (approx midnight AEST Brisbane 16/12/2015). After downloading I could no longer play songs from my "Your Music --> Songs" selectio...

  • Casual Listener
  • I recently updated to the newest version of the Spotify windows desktop application as per the update notice in the app (approx midnight AEST Brisbane 16/12/2015). After downloading I could no longer...
  • Nico
  • Community Legend
  • 585 Views
  • 3 replies
  • 0 likes
  • Login
  • 585 Views
  • 3 replies
  • 0 likes

Come back to Premium. 3 months for $12.99.

Firstly, i keep getting adverts offering 3 months for 9.99$, when i click through, i get an offer for 12.99$, false advertising much. Regardless, when I try to select the offer, I get an error saying this offer isn't available to me. On the bottom of...

  • Newbie
  • Firstly, i keep getting adverts offering 3 months for 9.99$, when i click through, i get an offer for 12.99$, false advertising much. Regardless, when I try to select the offer, I get an error saying...
  • germanorozko
  • Newbie
  • 2048 Views
  • 2 replies
  • 3 likes
  • Account
    Subscription
  • 2048 Views
  • 2 replies
  • 3 likes

Cancelled subscription - still paying

Hi! I cancelled my subscription about a year ago. Looked at my account that I was using for the subscription payment a month ago and saw that they've withdrawn money every month since then. Mailed them about the issue, no answer. This month they with...

  • Newbie
  • Hi!   I cancelled my subscription about a year ago. Looked at my account that I was using for the subscription payment a month ago and saw that they've withdrawn money every month since t...
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 143 Views
  • 0 replies
  • 0 likes

.99cent subscription was expired

I wasn't notified that my .99 cent 3 month subscription was over because I am using a Facebook account to use my Spotify and 10$ was charged off my account! I want a refund on the 10$ is that possible, and how do I cancel the next subscription?

  • Newbie
  • I wasn't notified that my .99 cent 3 month subscription was over because I am using a Facebook account to use my Spotify and 10$ was charged off my account! I want a refund on the 10$ is that possibl...
  • 142 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 142 Views
  • 0 replies
  • 0 likes

Default language for communications from Spotify

I am based in Hong Kong and speak English. I can set the Spotify interface language to English but when Spotify sends me a communication, eg. an email re upgrading to the new family plan, the email language is Chinese, I assume because the system ass...

  • Casual Listener
  • I am based in Hong Kong and speak English. I can set the Spotify interface language to English but when Spotify sends me a communication, eg. an email re upgrading to the new family plan, the em...
  • D-Run
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • Account
  • 266 Views
  • 2 replies
  • 0 likes

Changed password. Username no longer registered to an active Spotify account.

A few days ago, I noticed that my account was in use by someone else when I was trying to use it so I changed my password.Since then, I've been unable to access my account. When I try to change my password via username it says 'my username is no long...

  • Visitor
  • A few days ago, I noticed that my account was in use by someone else when I was trying to use it so I changed my password. Since then, I've been unable to access my account. When I try to change my ...
  • user-removed
  • Not applicable
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 236 Views
  • 2 replies
  • 0 likes

Spotify Family

Does anyone think this advert is a bit misleading?Especially when you get to the point asking you which package you would like? I don't think there's anything that mentions that you only pay £9.99?

  • Regular
  • Does anyone think this advert is a bit misleading? Especially when you get to the point asking you which package you would like?   I don't think there's anything that mentions that you only...
  • 151 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 151 Views
  • 0 replies
  • 0 likes

Start Fresh

Is there a way to start fresh? Like, I have quite a lot of songs on my Spotify account because I ended up getting my husband use it for a month, and I just wanna delete all my music at once and start over. it's a lot to go through...

  • Casual Listener
  • Is there a way to start fresh? Like, I have quite a lot of songs on my Spotify account because I ended up getting my husband use it for a month, and I just wanna delete all my music at once and start...
  • user-removed
  • Not applicable
  • 1026 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1026 Views
  • 3 replies
  • 0 likes

I only want to be signed in on one device

So awhile ago I used my Spotify on a friends phone to play music. I signed in and now I don't know how to sign him off. He plays music from time to time off of my account and I just want to sign him off my account so he can't use it anymore. How do i...

  • Newbie
  • So awhile ago I used my Spotify on a friends phone to play music. I signed in and now I don't know how to sign him off. He plays music from time to time off of my account and I just want to sign him ...
  • user-removed
  • Not applicable
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

Payment (Visa)

Help! Spotify takes two times the amount from our account (Visa).We can not find a telephone number to reach them to solve this problem (Belgium).

  • Newbie
  • Help! Spotify takes two times the amount from our account (Visa). We can not find a telephone number to reach them to solve this problem (Belgium).  
  • 130 Views
  • 0 replies
  • 0 likes
  • Account
  • 130 Views
  • 0 replies
  • 0 likes

Cancelled auto renew iTunes, still says I paid!!

I cancelled my itunes auto renew subscription last week. My Novemeber payment took me up to the 12/12/2015, however i look on Spotiy account reciepts and it says I made a payment of £12.99 on the 12/12/2015 "Your subscription will automatically renew...

  • Newbie
  • I cancelled my itunes auto renew subscription last week.  My Novemeber payment took me up to the 12/12/2015, however i look on Spotiy account reciepts and it says I made a payment of £12.99 on t...
  • 142 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 142 Views
  • 0 replies
  • 0 likes

From Premium to family account.

Hi, Currently I've got a premium account. But since recently I want to upgrade to a family account. Is that possible? And is it possible to save my playlists I have on my premium account as well? If so, how can I arrange this upgrade? Thank you for h...

  • Newbie
  • Hi,    Currently I've got a premium account. But since recently I want to upgrade to a family account.  Is that possible? And is it possible to save my playlists I have on my premiu...
  • 102 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 102 Views
  • 0 replies
  • 0 likes

Problems with "friends" (they don't show up)

I have some strange issues with my Spotify account regarding "friends". When I go to "Follow" and "Find friends", I get the message "There are no more friends to show at this time". This is strange, because I added some friends via Facebook integrati...

  • Regular
  • I have some strange issues with my Spotify account regarding "friends".   When I go to "Follow" and "Find friends", I get the message "There are no more friends to show at this time". This is ...
  • 235 Views
  • 0 replies
  • 0 likes
  • Account
  • 235 Views
  • 0 replies
  • 0 likes

Direct debit

I use a direct debit to pay for my Spotify. But yesterday I noticed that I had "iTunes loembourg/Bill" taking 129 SEK from my account. This month the same "name" was about to take 18 SEK, so I got suspicious. Another reason I got suspicious was that ...

  • Newbie
  • I use a direct debit to pay for my Spotify. But yesterday I noticed that I had "iTunes loembourg/Bill" taking 129 SEK from my account. This month the same "name" was about to take 18 SEK, so I got su...
  • 181 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 181 Views
  • 0 replies
  • 0 likes

Account not used

Hey there can sombody help me? I am in a real problem ... Because my father was created a count and I put my card number of bank and he didnt remembre the pasword of the count and every month the bank descount me a $100 pesos But the count cant used ...

  • Newbie
  • Hey there can sombody help me? I am in a real problem ... Because my father was created a count and I put my card number of bank and he didnt remembre the pasword of the count and every month the ban...
  • 130 Views
  • 0 replies
  • 0 likes
  • Account
  • 130 Views
  • 0 replies
  • 0 likes

Subscribed but cant use premium

This appears to be a common problem that thousands of posts have spoken about yet nothing gets done and Spotify dont reply to your emails with any useful help

  • Newbie
  • This appears to be a common problem that thousands of posts have spoken about yet nothing gets done and Spotify dont reply to your emails with any useful help
  • 136 Views
  • 0 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 0 replies
  • 1 likes

Subscription canceled but "failed payment"

Hello Community,I just recently canceled my premium subscription twice (didnt work the first time) and deleted all my paying informations from my account. Then I got 2 emails from spotify with them saying that my subscription couldnt be renewed due t...

  • Newbie
  • Hello Community, I just recently canceled my premium subscription twice (didnt work the first time) and deleted all my paying informations from my account. Then I got 2 emails from spotify with them...
  • 148 Views
  • 0 replies
  • 0 likes
  • Free
  • 148 Views
  • 0 replies
  • 0 likes