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I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554366 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131226 Views
74 replies
12 likes
I restarted my nexus 6, went into spotify, and it said I have connected to more than 3 devices. Therefore my music on my nexus has been deleted.This isn't right. I have spotify only on my nexus, laptop and old iPhone.I then followed the customer supp...
I restarted my nexus 6, went into spotify, and it said I have connected to more than 3 devices. Therefore my music on my nexus has been deleted. This isn't right. I have spotify only on my nexus, la...
Casual Listener
181 Views
1 replies
0 likes
Hi. I just upgraded my spotify to premium after getting an offer of three months for 9 Norwegian kroners. But on my profile it says that my account will be charged with 99 NOK this month. Anyone else who has had this problem? How can I contact spotif...
Hi. I just upgraded my spotify to premium after getting an offer of three months for 9 Norwegian kroners. But on my profile it says that my account will be charged with 99 NOK this month. An...
127 Views
0 replies
0 likes
Hi , one week ago i had a premium account.But when my credit card balance finished naturally my premium account is finished too. And i add some money on my card but now spotify doesn't accept that card.One week ago there is no problem , also there ar...
Hi , one week ago i had a premium account.But when my credit card balance finished naturally my premium account is finished too. And i add some money on my card but now spotify doesn't accept that ca...
Spotify Star
507 Views
8 replies
0 likes
Hello Moderators,This is my Spotify Case # 04378515.Can you guys please fix it? How long would it take you guys fix this? As a new user, my first hand experience isn't going great at all.
Hello Moderators, This is my Spotify Case # 04378515. Can you guys please fix it? How long would it take you guys fix this? As a new user, my first hand experience isn't going great at ...
Casual Listener
456 Views
4 replies
0 likes
Here's what we got from you:I set up my free Spotify account with Rogers for my dad. However he does not want to use it. I am looking to switch over that account onto my email. Magoo006@hotmail.com (my email) tmaracle@gmail.com (my dads)
Here's what we got from you: I set up my free Spotify account with Rogers for my dad. However he does not want to use it. I am looking to switch over that account onto my email. Magoo006@hotmail.com...
Regular
705 Views
4 replies
0 likes
Hello, I live in the UK and i gifted a Premium Code I bought online to a friend in Turkey. When she entered the code it says something like. "Spotify Premium codes can only be used by the receiver in the country you bought the card.” Really!? How can...
Hello, I live in the UK and i gifted a Premium Code I bought online to a friend in Turkey. When she entered the code it says something like. "Spotify Premium codes can only...
Casual Listener
12261 Views
6 replies
0 likes
Hello, im from germany and my english is not the best, i hope you guys understand me My Spotify Account is registered with facebook. Now I have devices, that can not connect to facebook, so I need a normal username and password. I click for set "Set ...
Hello, im from germany and my english is not the best, i hope you guys understand me 😄 My Spotify Account is registered with facebook. Now I have devices, that can not connect to f...
189 Views
0 replies
0 likes
Hello I have had Spotify for a long time and now my payment didn´t go through. Now the cost/month increased if i try to get premium again.Why?Am I suppose to pay more now because my payment didn´t go well?
Hello I have had Spotify for a long time and now my payment didn´t go through. Now the cost/month increased if i try to get premium again. Why? Am I suppose to pay more now because my paym...
Newbie
275 Views
1 replies
0 likes
The other day I got an email in Spanish (instead of English). It translated to "Set your device password". Today I was in the middle of listening to music when some other device took control (Tae). I took control back, it took control back. I took co...
The other day I got an email in Spanish (instead of English). It translated to "Set your device password". Today I was in the middle of listening to music when some other device took...
Casual Listener
192 Views
1 replies
0 likes
So I previously had two seperate Spotify accounts, one was created using my facebook and the other with a seperate e-mail. I accidentally connected my facebook account to the second account and now my original facebook spotify account seems to have b...
So I previously had two seperate Spotify accounts, one was created using my facebook and the other with a seperate e-mail. I accidentally connected my facebook account to the second account and now m...
Casual Listener
243 Views
2 replies
0 likes
Hello! There are 2 people that have been using my Spotify account that didn't end up signing out after I logged in on their phone. They have been continuously using it and I can't get in contact with them to stop. Is there a way to stop them from usi...
Hello! There are 2 people that have been using my Spotify account that didn't end up signing out after I logged in on their phone. They have been continuously using it and I can't get in contact with...
Not applicable
172 Views
1 replies
0 likes
Hey there, So I am looking to subscribe to spotify premium and when I go to the subscription page (https://www.spotify.com/ca-en/purchase/panel/#__main-pci-credit-card) the area where I enter my information has a loading screen that wont go away. The...
Hey there, So I am looking to subscribe to spotify premium and when I go to the subscription page (https://www.spotify.com/ca-en/purchase/panel/#__main-pci-credit-card) the area where ...
Roadie
582 Views
3 replies
0 likes
I linked my Facebook and other people can't find me when they search me. By Facebook name nor my original account name
I linked my Facebook and other people can't find me when they search me. By Facebook name nor my original account name
Roadie
237 Views
1 replies
0 likes
Dear all, First of all, i'm from Singapore. I noticed that Spotify is having a promo of 1st 3 months @ USD0.99/mth. Thereafter, it'll be USD9.90/mth. I've read that apple app store charges about 30% more than the USD 9.90 But what i saw from the app ...
Dear all, First of all, i'm from Singapore. I noticed that Spotify is having a promo of 1st 3 months @ USD0.99/mth. Thereafter, it'll be USD9.90/mth. I've read that apple app s...
Roadie
407 Views
1 replies
0 likes
Hi, Can someone please help me. I dont have a premium subscription however every month the money is still coming out of my account.
Hi, Can someone please help me. I dont have a premium subscription however every month the money is still coming out of my account.
Casual Listener
264 Views
4 replies
0 likes
I have been a customer for more then a year and my spotify isnt let me open on my phone or my desk top. Please fix or send me my money back....I would love for the spotify to work!!! thanks
I have been a customer for more then a year and my spotify isnt let me open on my phone or my desk top. Please fix or send me my money back....I would love for the spotify to work!!! thanks
Not applicable
399 Views
3 replies
0 likes
Someone please show me the steps to deactivate my account..I'm no longer using it.Getting frustrated with the "Contact Form" tab.Trying to delete my spotify account/communityThe "contact form" seems to be broken ..
Someone please show me the steps to deactivate my account..I'm no longer using it.Getting frustrated with the "Contact Form" tab. Trying to delete my spotify account/community The "contact form...
Not applicable
897 Views
5 replies
0 likes
Hello,I have just subscribed the offer "3 months spotify premium with 9.99 Euro", but then i payed (with a coupon code) spotify gave on my account only 1 months and not 3. I'm not a new member and i haven't any offer before 1 November as they wrote.W...
Hello, I have just subscribed the offer "3 months spotify premium with 9.99 Euro", but then i payed (with a coupon code) spotify gave on my account only 1 months and not 3. I'm not a new member and ...
Casual Listener
183 Views
1 replies
0 likes
I tried to pay in 3 different accounts but it says that i've already got suscribed or took the promo. Obviously i didn't, what can i do? they already charged me.
I tried to pay in 3 different accounts but it says that i've already got suscribed or took the promo. Obviously i didn't, what can i do? they already charged me.
Community Legend
289 Views
3 replies
0 likes
I've noticed that fairly frequently an unknown device will appear and I am unable to playback on my local device. Sometimes a "Sign out on all devices" will resolve it for a little while, but then a mystery device will appear and start playing playli...
I've noticed that fairly frequently an unknown device will appear and I am unable to playback on my local device. Sometimes a "Sign out on all devices" will resolve it for a little while, but th...
Casual Listener
218 Views
2 replies
0 likes
