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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
  • 80401 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653836 Views

13 replies

4 likes

Account
  • 653836 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734276 Views

18 replies

29 likes

  • 734276 Views
  • 18 replies
  • 29 likes

Solved!! Switched payment details to go through Spotify but nothing changed

Where exactly am I saving 30%? It was $11.29 on iTunes and I just got charged the exact same amount after switching my payment to go through Spotify?

Casual Listener

Where exactly am I saving 30%? It was $11.29 on iTunes and I just got charged the exact same amount after switching my payment to go through Spotify?

kbrooksc

Community Legend

432 Views

3 replies

0 likes

Account
Subscription
  • 432 Views
  • 3 replies
  • 0 likes

Can Spotify Please reset my account to default! Please read for more info...

Hello Communtiy, I have searched for a way to contact Spotify but i cant seem to find a contact us section on the site or email to contact support so i am here for help I deleted mt Starred Playlist a couple of day ago because after Spotify had gone ...

Visitor

Hello Communtiy,   I have searched for a way to contact Spotify but i cant seem to find a contact us section on the site or email to contact support so i am here for help 😞   I deleted...

user-removed

Not applicable

564 Views

3 replies

0 likes

Account
Login
  • 564 Views
  • 3 replies
  • 0 likes

Cancel Account - Incorrect Password?

Cancelling my premium account...but when it prompts me to enter my password to confirm this, it comes up as "Incorrect Password" and I can't proceed. I'm positive about my password, even navigated to the account screen to change it, and try to the up...

Newbie

Cancelling my premium account...but when it prompts me to enter my password to confirm this, it comes up as "Incorrect Password" and I can't proceed.   I'm positive about my password, even nav...

user-removed

Not applicable

987 Views

2 replies

0 likes

Premium
Subscription
  • 987 Views
  • 2 replies
  • 0 likes

Emergency Spotify Contact? Hacked Passwords

Hi, Is there an emergency contact for Spotify support? I sent an email earlier thinking my account has been hacked. I did some searching and sure enough found a message board with 300+ username and passwords released for Spotify premium accounts. I f...

Casual Listener

Hi,   Is there an emergency contact for Spotify support? I sent an email earlier thinking my account has been hacked. I did some searching and sure enough found a message board with 300+ usern...

OviiiOne

Community Legend

1023 Views

3 replies

0 likes

Account
Premium
Security
  • 1023 Views
  • 3 replies
  • 0 likes

Account no longer exists, why?

I'm needing help, apparently my Spotify account doesn't exist anymore. I try signing in with my Facebook it is says it is no longer exist I have no idea what to do. If anybody knows how to help me please email me At snipped

Newbie

I'm needing help, apparently my Spotify account doesn't exist anymore. I try signing in with my Facebook it is says it is no longer exist I have no idea what to do. If anybody knows how to help me pl...

kbrooksc

Community Legend

694 Views

1 replies

0 likes

Account
  • 694 Views
  • 1 replies
  • 0 likes

Ayuda cambio de facebook servicio movistar

TENGO EL PROBLEMA QUE MUCHOS CON FACEBOOK LA DIFERENCIA ES QUE YO BORRE MI CUENTA POR COMPLETO NO LA DESACTIVE Y QUE TENGO CUENTA PREMIUM POR MI SERVICIO DE TELEFONIA MOVISTAR ME QUIERO HACER OTRA CUENTA Y REGISTRARLA CON MI NUMERO DE TELEFONO PERO N...

Casual Listener

TENGO EL PROBLEMA QUE MUCHOS CON FACEBOOK LA DIFERENCIA ES QUE YO BORRE MI CUENTA POR COMPLETO NO LA DESACTIVE Y QUE TENGO CUENTA PREMIUM POR MI SERVICIO DE TELEFONIA MOVISTAR ME QUIERO HACER OTRA CU...

526 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 526 Views
  • 0 replies
  • 0 likes

spotify stopped while listening & now will now allow login.

In the middle of listening on my desktop and account logged out and now when I cannot log back in. Keeps telling me that my user name and password are wrong but I am possitive that they are correct.

Newbie

In the middle of listening on my desktop and account logged out and now when I cannot log back in. Keeps telling me that my user name and password are wrong but I am possitive that they are correct.

driveflanger

Community Legend

286 Views

1 replies

0 likes

Other
  • 286 Views
  • 1 replies
  • 0 likes

Accidentally deleted all songs in "Your Music" tab.

I was trying to clear out a search box when I accidently selected all of my songs in spotify and hit the delete button. I tried hitting the undo button several times but nothing worked. Is there any way to recover all my songs? I'd appreciate any hel...

Newbie

  I was trying to clear out a search box when I accidently selected all of my songs in spotify and hit the delete button. I tried hitting the undo button several times but nothing worked. Is th...

473 Views

0 replies

0 likes

Other
  • 473 Views
  • 0 replies
  • 0 likes

Spotify keeps flipping from premium to free

I have Spotify Premium at £4.99 because I'm a student, however one minute my spotify will work as normal and the next it will be giving me adverts and saying to upgrade, and then it flips back. It has done this about 4 times today and I do not unders...

Newbie

 I have Spotify Premium at £4.99 because I'm a student, however one minute my spotify will work as normal and the next it will be giving me adverts and saying to upgrade, and then it flips back....

Nico

Community Legend

288 Views

1 replies

0 likes

Free
Premium
Subscription
  • 288 Views
  • 1 replies
  • 0 likes

My subscription

How do I cancel my subscription?

Newbie

How do I cancel my subscription?

Nico

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

A very complex account problem

I want to change my email, because the one I use now doesn't exist anymore. But when I try I have to type in my password which I have forgot. I have always logged in with facebook, but now when I have upgraded to premium I want to have an account tha...

Newbie

I want to change my email, because the one I use now doesn't exist anymore. But when I try I have to type in my password which I have forgot. I have always logged in with facebook, but now when I hav...

JoeThomas

Community Legend

897 Views

1 replies

0 likes

Account
Login
Security
  • 897 Views
  • 1 replies
  • 0 likes

Solved!! Can I combine offers? (Spotify Premium + 1 Year Offer)

Hello, I'm from Argentina and I'd like to know about this. For example, I'd like to join in Spotify Family with one familiar. (ARS 54 per month) + 1-year offer (ARS 432 per year).In any case, can I have a deal with Spotify to combine these offers? Th...

Casual Listener

Hello, I'm from Argentina and I'd like to know about this.   For example, I'd like to join in Spotify Family with one familiar. (ARS 54 per month) + 1-year offer (ARS 432 per year). In any ca...

laspark

Casual Listener

766 Views

2 replies

0 likes

Account
Premium
Subscription
  • 766 Views
  • 2 replies
  • 0 likes

Payment fail

Hi I got e-mail saying that Spotify failed to charge me via credit card I previously used, and therefore I tried to change it to Paypal. However, the paypal authorization process always stocked at a stage after I click "agree and pay". I tried to cha...

Casual Listener

Hi I got e-mail saying that Spotify failed to charge me via credit card I previously used, and therefore I tried to change it to Paypal. However, the paypal authorization process always stocked at a ...

kbrooksc

Community Legend

269 Views

3 replies

0 likes

Premium
Subscription
  • 269 Views
  • 3 replies
  • 0 likes

Deleting account

Hello. Ive installed spotify in my phone.. And the first time i logged in, i used my fb to log in.After some time, i logged out and decided to create an account in spotify(the one with username,password, and email)...And i want to connect THIS new ac...

Newbie

Hello. Ive installed spotify in my phone.. And the first time i logged in, i used my fb to log in. After some time, i logged out and decided to create an account in spotify(the one with username,pas...

jonasherdegen

Community Legend

274 Views

1 replies

0 likes

Account
Free
Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Can't cancel my premium subscription, help

My name is Asael Estrada and I am trying to cancel my premium subscription but spotify tells me I have to cancel it through ITunes and app store but nothing appears about my subscription and it doesn't appear in spotify either. I don't know what to d...

Newbie

My name is Asael Estrada and I am trying to cancel my premium subscription but spotify tells me I have to cancel it through ITunes and app store but nothing appears about my subscription and it doesn...

James

Spotify

289 Views

1 replies

0 likes

Premium
Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Hacked account!

Hello,This morning i noticed that i was loged out of my SPotify and i could only log in with my Facebok and some other device was using my Spotify so i was trying to change password but the hacker alredy changed my information on my account informati...

Casual Listener

Hello, This morning i noticed that i was loged out of my SPotify and i could only log in with my Facebok and some other device was using my Spotify so i was trying to change password but the hacker ...

ZweiNor

Casual Listener

1058 Views

6 replies

0 likes

Account
Security
  • 1058 Views
  • 6 replies
  • 0 likes

cancelation payment

I canceled my account 2 months ago and am still getting charged on my card for premium account

Casual Listener

I canceled my account 2 months ago and am still getting charged on my card for premium account

jamiedanellexox

Casual Listener

386 Views

2 replies

0 likes

Account
  • 386 Views
  • 2 replies
  • 0 likes

I don't want Facebook with my Spotify anymore

Hello, I don't want Facebook with my Spotify Premium anymore. Any suggestions how to delete Facebook and log in into Spotify Premium only with email and password? If that's not an option, what other options I have? Thanks.

Newbie

Hello,   I don't want Facebook with my Spotify Premium anymore. Any suggestions how to delete Facebook and log in into Spotify Premium only with email and password? If that's not an option, wh...

jonasherdegen

Community Legend

226 Views

1 replies

0 likes

Account
Login
  • 226 Views
  • 1 replies
  • 0 likes

Emails in Wrong Language

I recently spent some time in Sweden but am currently the usa. Now when I get email updates from Spotify they are in Swedish. How do I fix this? As an example I recently got an email titled "The River med Son Little finns nu på Spotify!".

Music Fan

I recently spent some time in Sweden but am currently the usa. Now when I get email updates from Spotify they are in Swedish. How do I fix this?   As an example I recently got an email titled ...

budanap

Visitor

5716 Views

12 replies

0 likes

Other
  • 5716 Views
  • 12 replies
  • 0 likes