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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14863 Views

7 replies

11 likes

Security
  • 14863 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554477 Views

991 replies

116 likes

Account
  • 554477 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131238 Views

74 replies

12 likes

Account
Login
Premium
  • 131238 Views
  • 74 replies
  • 12 likes

Hacked accounts or spotify bug?

I've noticed that fairly frequently an unknown device will appear and I am unable to playback on my local device. Sometimes a "Sign out on all devices" will resolve it for a little while, but then a mystery device will appear and start playing playli...

Casual Listener

I've noticed that fairly frequently an unknown device will appear and I am unable to playback on my local device. Sometimes a "Sign out on all devices" will resolve it for a little while, but th...

replaysMike

Casual Listener

218 Views

2 replies

0 likes

Security
  • 218 Views
  • 2 replies
  • 0 likes

Payment failed

I did a six month payment, it's been three months and Spotify says my payment failed and kicked me to down to free?

Newbie

I did a six month payment, it's been three months and Spotify says my payment failed and kicked me to down to free?

gnovella16

Roadie

233 Views

1 replies

0 likes

Premium
  • 233 Views
  • 1 replies
  • 0 likes

Worldwide Student Discount

I'm interested in converting to the student discount premium account, however I receive an error stating it doesn't recognize my student status. What information does Spotify use to determine student status.

Newbie

I'm interested in converting to the student discount premium account, however I receive an error stating it doesn't recognize my student status.  What information does Spotify use to determine s...

gnovella16

Roadie

200 Views

1 replies

0 likes

Premium
  • 200 Views
  • 1 replies
  • 0 likes

How to find playlists without playlist.net (money involved)

Hello Some people at spotify thought it was good to remove the apps because we arent gonna use spotify on a pc anyways (totally retarded reason to be honest) But I downgraded my spotify on the pc to the old gray version because the new version is bey...

Regular

Hello     Some people at spotify thought it was good to remove the apps because we arent gonna use spotify on a pc anyways (totally retarded reason to be honest)   But I downgrade...

user-removed

Not applicable

562 Views

1 replies

0 likes

Premium
  • 562 Views
  • 1 replies
  • 0 likes

Spotify Account sharing

Hi, I share a Premium account with my Son (well I use it occasionally!), I have some friends coming round at the weekend and I have compiled a playlist to listen to. Im worried that my Son at Uni will use Spotify and my music will stop as the account...

Newbie

Hi, I share a Premium account with my Son (well I use it occasionally!), I have some friends coming round at the weekend and I have compiled a playlist to listen to. Im worried that my Son at Uni wil...

KatesHere

Community Legend

845 Views

2 replies

0 likes

Account
  • 845 Views
  • 2 replies
  • 0 likes

Problem with payment

My credit card was expired on January 16, so I received my new credit card 1 month ago. I received an email from Spotify saying that they couldn't make the charge (don't know why, since the number of the card is the same). So I updated the credit car...

Newbie

My credit card was expired on January 16, so I received my new credit card 1 month ago. I received an email from Spotify saying that they couldn't make the charge (don't know why, since the number of...

KatesHere

Community Legend

155 Views

1 replies

0 likes

Premium
  • 155 Views
  • 1 replies
  • 0 likes

Moved to kazackstan

Hi all went to pay subscription for premium as I couldn't get free spotify! Site wouldn't accept kazack card so I used my previous used card which it accepted but now tells me I have my spotify account back but kazackhstan is not on their list of cou...

Newbie

Hi all went to pay subscription for premium as I couldn't get free spotify! Site wouldn't accept kazack card so I used my previous used card which it accepted but now tells me I have my spotify accou...

gnovella16

Roadie

160 Views

1 replies

0 likes

Premium
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed to Student premium but can't access

I subscribed to the student premium and my account was charged 4.99. Yet when I log into my account I still don't have any premium service. I have uninstalled and reinstalled the app and it's still not working. If I can't receive the service, I would...

Casual Listener

I subscribed to the student premium and my account was charged 4.99. Yet when I log into my account I still don't have any premium service. I have uninstalled and reinstalled the app and it's still n...

barnesna2

Casual Listener

453 Views

4 replies

1 likes

Account
Premium
Subscription
  • 453 Views
  • 4 replies
  • 1 likes

Premium student account, not accessible!

I have reposted this because my last post was listed as solved. It has not been solved and I haven't received a solution.I subscribed to the student premium and my account was charged 4.99. Yet when I log into my account I still don't have any premiu...

Casual Listener

I have reposted this because my last post was listed as solved. It has not been solved and I haven't received a solution. I subscribed to the student premium and my account was charged 4.99. Yet w...

barnesna2

Casual Listener

155 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Problema campaña "Feliz premium"

Buenas! Me ha llegado una oferta de Spotify al email en la que daban tres meses por 0.99€. Como me ha encantando ese precio (no podia ser de otra manera) he ido corriendo al enlace, y alli lo unico que ponen es tres meses por 9.99. He vuelto al email...

Casual Listener

Buenas! Me ha llegado una oferta de Spotify al email en la que daban tres meses por 0.99€. Como me ha encantando ese precio (no podia ser de otra manera) he ido corriendo al enlace, y alli lo unico...

magentox

Casual Listener

365 Views

4 replies

0 likes

  • 365 Views
  • 4 replies
  • 0 likes

Help! Experienced a problem with ordering premium service

Hello, I was trying to buy the spotify premium service special for my mom on her account, but when I tried to order it the first time it said that I had already brought premium. I think it was because I had used the same card to buy the special for m...

Newbie

Hello, I was trying to buy the spotify premium service special for my mom on her account, but when I tried to order it the first time it said that I had already brought premium. I think it was becaus...

gnovella16

Roadie

175 Views

1 replies

0 likes

Account
Premium
  • 175 Views
  • 1 replies
  • 0 likes

transferring playlists

There is an area in the help that specifically says contact us and we'll transfer playlists for you. This is incorrect. HOW do I transfer playlists now that I am forced to create a new account due to deactivating FB. Shouldnt be this difficuly. The t...

Newbie

There is an area in the help that specifically says contact us and we'll transfer playlists for you. This is incorrect. HOW do I transfer playlists now that I am forced to create a new account due to...

gnovella16

Roadie

195 Views

1 replies

0 likes

Other
  • 195 Views
  • 1 replies
  • 0 likes

Anyone experiencing issues with LOUD COMMERCIALS? file a complaint here...

https://www.fcc.gov/encyclopedia/loud-commercials the only way Spotify will do anything about it is if they are told to

Casual Listener

https://www.fcc.gov/encyclopedia/loud-commercials   the only way Spotify will do anything about it is if they are told to

gnovella16

Roadie

198 Views

1 replies

0 likes

Account
Other
  • 198 Views
  • 1 replies
  • 0 likes

Delete account (mobile)

I'd like to delete my account.

Newbie

I'd like to delete my account.

gnovella16

Roadie

231 Views

1 replies

0 likes

Account
Other
  • 231 Views
  • 1 replies
  • 0 likes

Spotify premium and Sonos

I am thinking about upgrading to Spotify premium, but I cannot find anything about how it can be used on my Sonos system: I have four Sonos zones, does this mean I can run different Spotify playlists simultaneously? And if a Spotify stream is running...

Newbie

I am thinking about upgrading to Spotify premium, but I cannot find anything about how it can be used on my Sonos system:   I have four Sonos zones, does this mean I can run different Spotify ...

gnovella16

Roadie

215 Views

1 replies

0 likes

Other
Premium
  • 215 Views
  • 1 replies
  • 0 likes

can't sign in - new password over and over agsin

hi - I am not able to sign into my Spotify account. so I click on forgot password , and I have reset password 3 times, and it accepts none of the new passwords. help.

Casual Listener

hi - I am not able to sign into my Spotify account. so I click on forgot password , and I have reset password 3 times, and it accepts none of the new passwords. help.

gnovella16

Roadie

230 Views

1 replies

0 likes

Login
  • 230 Views
  • 1 replies
  • 0 likes

upgrade to premium failed

Hi I've allredy create an account and I want upgrade spotify to premium on 3 months for 0,99€. 0,99€ has gone from my bank account but I'm still using spotify free. Where is the problem ?

Newbie

Hi I've allredy create an account and I want upgrade spotify to premium on 3 months for 0,99€. 0,99€ has gone from my bank account but I'm still using spotify free. Where is the problem ? 

gnovella16

Roadie

230 Views

1 replies

0 likes

Premium
  • 230 Views
  • 1 replies
  • 0 likes

Can't log into my account

Hi someone was over my house and wanted to play music so I logged off of my spotify on my computer and let him log on. We both log on through facebook. But now everytime I log him out and try to log in when i press log on with facebook it automatical...

Newbie

Hi someone was over my house and wanted to play music so I logged off of my spotify on my computer and let him log on. We both log on through facebook. But now everytime I log him out and try to log ...

Nico

Community Legend

211 Views

1 replies

0 likes

Account
Login
Premium
  • 211 Views
  • 1 replies
  • 0 likes

suscription charged 4 times!-suscripción cobrada 4 veces seguidas! Devolución importe

Spotify have charged the promo suscription 4 times for an order, and the order didn't worked because I had used 0'99 promo long time ago. Besides, Spotify didn't send me any invoice about the suscription. I would like to get the refund of the amount....

Casual Listener

Spotify have charged the promo suscription 4 times for an order, and the order didn't worked because I had used 0'99 promo long time ago.  Besides, Spotify didn't send me any invoice about the ...

gnovella16

Roadie

152 Views

1 replies

0 likes

Account
Security
Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Can't Play the Current Track

Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user. I have uninstalled/reinstalled the application. I have unchecked high quality streaming. I have unchecked hardware acceleration. I have unchecked Lo...

Newbie

Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user.   I have uninstalled/reinstalled the application.   I have unchecked high quality s...

gnovella16

Roadie

158 Views

1 replies

0 likes

Account
Other
Premium
  • 158 Views
  • 1 replies
  • 0 likes