Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554516 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131250 Views
74 replies
12 likes
Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user. I have uninstalled/reinstalled the application. I have unchecked high quality streaming. I have unchecked hardware acceleration. I have unchecked Lo...
Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user. I have uninstalled/reinstalled the application. I have unchecked high quality s...
Roadie
158 Views
1 replies
0 likes
Hi, all my starred tracks (more than 400) have disappeared. I only updated the list earlier this evening but now the whole thing has gone on both my iPhone 6 and my iPad which are the only devices I used Spotify with. I also added some new albums ton...
Hi, all my starred tracks (more than 400) have disappeared. I only updated the list earlier this evening but now the whole thing has gone on both my iPhone 6 and my iPad which are the only devices I ...
Roadie
170 Views
1 replies
0 likes
i accidentally purchased a free trial of Spotify premium however there is no option to cancel it and once the free trial is over, I will automatically be charged. I checked the help section and the instructions it gives to cancel a subscription are o...
i accidentally purchased a free trial of Spotify premium however there is no option to cancel it and once the free trial is over, I will automatically be charged. I checked the help section and the i...
Roadie
205 Views
1 replies
0 likes
Hi,Today I made a new spotify account so I didn't have to go back and delete all my music from 8th grade and so I can start fresh. After I made the account I paid for the premium deal of 3 mnths./$.99. Since then I can't access my account. It says in...
Hi, Today I made a new spotify account so I didn't have to go back and delete all my music from 8th grade and so I can start fresh. After I made the account I paid for the premium deal of 3 mnths./$...
Roadie
247 Views
1 replies
0 likes
One of my favorite things about Spotify is the community. I feel like I could help that community grow larger if the Spotify Family plan was the same cost as the iTunes Family Plan.
One of my favorite things about Spotify is the community. I feel like I could help that community grow larger if the Spotify Family plan was the same cost as the iTunes Family Plan.
Roadie
196 Views
1 replies
0 likes
I already pay the subcription but my account is still free, When I pay, a message was displayed and it says "the payment could not be performed" but the payment was charged to my card.
I already pay the subcription but my account is still free, When I pay, a message was displayed and it says "the payment could not be performed" but the payment was charged to my card.
Newbie
263 Views
1 replies
1 likes
I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells me that it's using my Facebook account info and I n...
I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells ...
Roadie
195 Views
1 replies
0 likes
I converted from an individual premium membership to a family membership. But, when I send an invite to join to my wife, she does not receive the invitation code in her inbox. I checked her junk mail...it's not there. I was able to invite and sign up...
I converted from an individual premium membership to a family membership. But, when I send an invite to join to my wife, she does not receive the invitation code in her inbox. I checked h...
Roadie
201 Views
1 replies
0 likes
Hi there, New to the message board community-- but does anyone know if it's possible to cancel my Spotify Premium account with only my CC information? I don't have access to the origianl email, username, or password. Look forward to hearing from ever...
Hi there, New to the message board community-- but does anyone know if it's possible to cancel my Spotify Premium account with only my CC information? I don't have access to the origianl ema...
Casual Listener
250 Views
2 replies
0 likes
I need another phone logged off my account
I need another phone logged off my account
Casual Listener
223 Views
2 replies
0 likes
So 2 days ago i bought my spotify premium with paysafecard and it was all ok i used this site: https://www.spotify.com/pl/purchase/ecards/ to send the code from my one email to another and it was all ok i had to write the premium code in and then i g...
So 2 days ago i bought my spotify premium with paysafecard and it was all ok i used this site: https://www.spotify.com/pl/purchase/ecards/ to send the code from my one email to anothe...
Regular
2789 Views
14 replies
0 likes
Why do I keep being charged by Spotify if I changed my subscription to free? I would like to talk to a representative to cancel my account and dispute the charges.
Why do I keep being charged by Spotify if I changed my subscription to free? I would like to talk to a representative to cancel my account and dispute the charges.
Gig Goer
274 Views
3 replies
0 likes
So I was signing up for the student premium when I realized it was going to have to wait because of something with my school. So I stopped it and not even a minute later my bank sends an alert to my phone that spotify had charged me. I don't even hav...
So I was signing up for the student premium when I realized it was going to have to wait because of something with my school. So I stopped it and not even a minute later my bank sends an alert to my ...
Gig Goer
733 Views
3 replies
0 likes
Hi, i'm using a free account. While listening to spotify i had one of your commercials talking about the "3 months at 9€" promition, so i clicked it and got here: https://www.spotify.com/it/3for1/ But... when i try to purchase i get this error:"Purtr...
Hi, i'm using a free account. While listening to spotify i had one of your commercials talking about the "3 months at 9€" promition, so i clicked it and got here: https://www.spotif...
Community Legend
384 Views
3 replies
0 likes
Spotify is hard to reach!! i just want to shut my account down and make a normal one with my emailadress. But they always whine that its already being used since i loged on with facebook. DUMB DUMB SPOTIFY.......................... Make this more sim...
Spotify is hard to reach!! i just want to shut my account down and make a normal one with my emailadress. But they always whine that its already being used since i loged on with facebook. DUMB DUMB S...
Gig Goer
184 Views
1 replies
0 likes
Hi there, My family and I use spotify frequently and we all have spotify subscriptions. For safety purposes, I'd like to know which charge is linked to which account, but we cannot figure it out for the life of us because of the way it shows up in my...
Hi there, My family and I use spotify frequently and we all have spotify subscriptions. For safety purposes, I'd like to know which charge is linked to which account, but we cannot figure it...
Gig Goer
196 Views
1 replies
0 likes
Hello, today i got two gift cards today, but when i write the codes in it comes up that the code isent valid, any suggestions of what i could do?
Hello, today i got two gift cards today, but when i write the codes in it comes up that the code isent valid, any suggestions of what i could do?
Gig Goer
162 Views
1 replies
0 likes
Everytime i try to pay with paypal for Premium its always send me back to the mainmenu and i dont know why??
Everytime i try to pay with paypal for Premium its always send me back to the mainmenu and i dont know why??
Gig Goer
233 Views
1 replies
0 likes
Hi everybody, I search a method for delete my account.I try with the email but I haven't an answer from Spotify ... Someone know ? PS : Sorry for my bad english, I'm french
Hi everybody, I search a method for delete my account. I try with the email but I haven't an answer from Spotify ... Someone know ? PS : Sorry for my bad english, I'm french
Community Legend
893 Views
10 replies
0 likes
Why is Spotify charging me twice?!!! I have now seen that you have been charging me twice since 16th december 2013! What is this? Can you please repay me?
Why is Spotify charging me twice?!!! I have now seen that you have been charging me twice since 16th december 2013! What is this? Can you please repay me?
Not applicable
213 Views
4 replies
0 likes
