I often get a message on my iPhone from spotify that I have offline playlists synced on more then 3 devices, and I have an option if I want to save my offline playlists on my telefone the message says that I just should quit and restarts spotify. BUT NOW TO THE PROBLEM!!: I follow the message and quit spotify with hope that all my offlinemusic will still be there, BUT NO..!! And the other thing is that i DO NOT have synced playlists on 3 devices!!!! ONLY on my iphone!! When I restart spotify all music that I have synced are gone!!!?? WHY?! This is so annoying, and I am a paying coustomer so this makes me so angry!! Why pay if the program, by itself deletes my synced stuff...please help? What to do when even not the steps that I follow do not do as it says..?!
Hello Richard, can you please investigate my account too. I use only my iPhone and personal laptop at home only but i keep receiving this 3 devices error which means I have to go back every time and sync all my playlists again. Really annoying as I listen offline most of the time. Thanks Maria
Hey chirpychick, the account shows two Windows machines and an iPhone registered for offline use. If that's wrong we can reset it for you if you'd like? Also make sure to have the latest version of Spotify installed across all devices.
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Hi Richard, thanks for investigating. One of the windows devices you refer to is my office computer and I've not used that for many months as I need Spotify to be reinstalled at work since they ran a system upgrade. Regardless you've said I have 3 devices but the error message refers to more than 3 so I'm still confused, many thanks Maria
I synced my playlist offline to max. 2 device. Although i sometimes get this angry message. For example after changing sim card. This holidays i had the luck not to turn my android device online. Back home, i do that and all offline sync was gone.
Please reset the devices on my account. And please solve this problem, there must be i way to get a warning before deleting.