Parents paid for Premium never got anything

[TheThy]

Helle Spotify 

My parents paid for Spotify Premium unwillingly. They had signed up for some 3 free months as I could tell, and I personally cancelled it for them afterwards; that being said they are still now two or three months after paying unwillingly. I hope they can either get their money back or get the subscriptions they have now paid for. I have checked both their phones and none of them have premium although they pay. I seems a bit illegal what is going on right now. Picture attached.

Best regards Troels

[Taylor]

Hi, and welcome to the community!

Sorry to hear that.

Did you get a confirmation email for your cancellation? If you didn't, then it means you didn't quite complete the cancellation process. You can confirm this by checking your subscriptions page to see if it says you're on premium or free. Not to worry! Click the cancel button again and make sure you go through all the steps to cancel and then get a confirmation email to say you have successfully cancelled.

If you did, that probably means you've got a second account that you subscribed to. Did you create a different account with facebook for example? Try logging in with an email instead and check your susbcriptions page from there.

If you would like a refund for the payment you made, you can submit an online contact form; and someone at Spotify can take a look to see what they can do.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony