Password reset not working

[user-removed]

Apparently I've forgotten my password.

I've tried to reset it via the "Forgot your password?" link several times over the past 2 weeks.

I also opened a case (#00863814) but didn't get any further with that, either.

I've checked my spam, nothing.

I did, however, recieve an email thanking me for taking a 48 hour trial of premium, when I already have a premium subscription, so now I'm just confused.

Any help would be greatly appreciated. - Megan

[Carmenmaldonado]

Weee you able to fix this? I have the same issue

[joannehunt]

I posted the fix on this thread.

[Teriksson]

Use Microsofts browser when resetting your password.

[Sherlocked76]

I have been logged out of the phone app and I cannot remember my password. When I clicked reset password, I got the email to reset it, but as soon as I type in a new one it tells me that my form has expired, I've tried doing it again but it still won't work, what's wrong with it?

[joannehunt]

Once you get the link to set your new password sent via email, copy that
link into your browser. You will see the option to put in a new password.
Once it says password updated or changed or whatever, it says you are
logged into your account. Go into your account, not your Spotify App.

Once in there, you will see your username on the upper right hand corner of
the page.

You will then see a down arrow next to that. Click that and go into your
account.

On the left hand side you will see an option to change password. Go into
that, put in the password you just created as the old password and create
another new password. This new one will be the one you use for the
Spotify apps.
Please let me know if this helped.

[mikejwallace]

That's great thank you for helping

Kind regards

[Jakepinder1]

Just changed phones so haven't had to log into my Spotify account in a while and I can't reset my password because the link says error. 

[joannehunt]

Use the instructions I posted.

[drunksaint]

Hi

I'm not able to login through the spotify android app, but am able to login through my browser. Password reset works with email, but not with username. What might be wrong here?

Thanks