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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75974 Views

28 replies

0 likes

  • 75974 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93426 Views

9 replies

2 likes

Account
Login
  • 93426 Views
  • 9 replies
  • 2 likes

Solved!! Problem

Hi, i have a big problem with my account premium. It all start 1 years ago. Someone can enter in my account and do what he want, add song and delete mine!! Yesterday he add more than 100 song! ( all ugly song ) I delete all of them and a few minutes ...

Newbie

Hi,  i have a big problem with my account premium. It all start 1 years ago. Someone can enter in my account and do what he want, add song and delete mine!! Yesterday he add more than 100 song!...

Maxim

Spotify Star

537 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 537 Views
  • 1 replies
  • 0 likes

Someone stole my account

I have received a emaik (attached) and someone have changed my accoount email. Now i can't access or change my email/password. I have blocked my paypal suscription in order to no be stolen. This is unaceptable.

Newbie

I have received a emaik (attached) and someone have changed my accoount email. Now i can't access or change my email/password. I have blocked my paypal suscription in order to no be stolen. Th...

Maxim

Spotify Star

416 Views

1 replies

0 likes

Account
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is using my account

There's a device connectet to my sporify that is not mine nor does it belong to anyone in my family. It is really irritating when i'm listening to music and it just turnes of because someone else, that I don't know, is listening from my account with ...

Newbie

There's a device connectet to my sporify that is not mine nor does it belong to anyone in my family. It is really irritating when i'm listening to music and it just turnes of because someone else, th...

MaríaCamila

Roadie

707 Views

1 replies

0 likes

Windows
  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Log In!!!!

This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why cant you just have my username somewhere I can see it....

Casual Listener

This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why can...

ShellyBarel

Casual Listener

1768 Views

10 replies

0 likes

  • 1768 Views
  • 10 replies
  • 0 likes

How to my premium from an account to another?

How can i move my premium fron an account to anorher?

Newbie

How can i move my premium fron an account to anorher?

IguanaSetup

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account was deleted for no reason, Premium customer. Had to start new account, can't access original

I am a Spotify Premium subscriber and have been for years, but all of a sudden I can't access my account. When I try to change the password, it doesn't recognize the email I've been using. My payment is up to date. I've been shut out of the service -...

Casual Listener

I am a Spotify Premium subscriber and have been for years, but all of a sudden I can't access my account. When I try to change the password, it doesn't recognize the email I've been using. My payment...

SpotifyLuke1

Casual Listener

561 Views

3 replies

0 likes

  • 561 Views
  • 3 replies
  • 0 likes

Facebook Connection Error

Hello, when I try to connect my Spotify Account to my Facebook Account i get an error message: "Sorry there has been a temporary error, please try again later." I already tried to delete Spotify from my Facebook Apps, but it didnt help. I am using my...

Newbie

Hello,   when I try to connect my Spotify Account to my Facebook Account i get an error message: "Sorry there has been a temporary error, please try again later."   I already tried to d...

741 Views

0 replies

0 likes

  • 741 Views
  • 0 replies
  • 0 likes

How to change the username?

i'm using a sistem in my house that needs to do the login with the username, and i always need to write all that numbers and letters.... i've alread tried to use just the e-mail to do my login but it not works. Pleeeeease, how can i change my usernam...

Newbie

i'm using a sistem in my house that needs to do the login with the username, and i always need to write all that numbers and letters.... i've alread tried to use just the e-mail to do my login but it...

Luke

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

My card was charged at 11:13pm march 7, 2018. my bill isnt due until march 8,2018

Just wondering since I cannot speak to anyone immediately, how can I get my money back fast! My due date is for march 8, 2018 . How can they take it out anytime before that, I was rushing home from work tonight just to cancel it before 12am, because ...

Newbie

Just wondering since I cannot speak to anyone immediately, how can I get my money back fast! My due date is for march 8, 2018 . How can they take it out anytime before that, I was rushing home from w...

Luke

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

U STEALED MY MONEY

WHATS GOING ON KIDS HOW CAN U DOING LIKE THIS ? I DONT CARE , U SHOULD TO PAY IT ME BACK IN SHORT RIGHT NOW!!

Newbie

WHATS GOING ON KIDS  HOW CAN U DOING LIKE THIS ? I DONT CARE , U SHOULD TO PAY IT ME BACK IN SHORT RIGHT NOW!!   <removed sensitive information>

Luke

Community Legend

332 Views

1 replies

1 likes

Account
Premium
Subscription
  • 332 Views
  • 1 replies
  • 1 likes

Starbucks Partners spotify premium not working

I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP

Casual Listener

I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP

Marie9801

Newbie

5855 Views

9 replies

0 likes

  • 5855 Views
  • 9 replies
  • 0 likes

Logging in

I need to change my payment information, but when I try to log in it says error. I have tried every possible way to log in. When I try to change my password it says an email is sent to my account, but there is no email there. I do however get their u...

Newbie

I need to change my payment information, but when I try to log in it says error. I have tried every possible way to log in. When I try to change my password it says an email is sent to my account, bu...

AkdM_

Casual Listener

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Solved!! Someone steal my acc

Someone steal my account but I'm still paying premium price. In my credit card informations "[removed]" in 28/02/2018 is not mine. Can you delete this account? He/She changes everything(e-mail address and username) so I can't access back.

Newbie

Someone steal my account but I'm still paying premium price. In my credit card informations "[removed]" in 28/02/2018 is not mine. Can you delete this account? He/She changes everything(e-mail addres...

Maxim

Spotify Star

713 Views

1 replies

0 likes

Account
  • 713 Views
  • 1 replies
  • 0 likes

Tidak bisa masuk karena offline

Saya me log out spotify dengan keadaan offline..ketika akan masuk lagi tidam bisa..dan ketika saya diberi pilihan untuk connect tetap tidak bisa.

Casual Listener

Saya me log out spotify dengan keadaan offline..ketika akan masuk lagi tidam bisa..dan ketika saya diberi pilihan untuk connect tetap tidak bisa.

iinnaassgg23

Newbie

32832 Views

8 replies

4 likes

Account
  • 32832 Views
  • 8 replies
  • 4 likes

Change the country

Hi, I am currently more than 14 days in Bangladesh, I am trying to update my country in the profile but I does not give me any option, can you help?' BRJ.Alfonso

Newbie

Hi, I am currently more than 14 days in Bangladesh, I am trying to update my country in the profile but I does not give me any option, can you help?'   BR J.Alfonso

Maxim

Spotify Star

566 Views

3 replies

0 likes

  • 566 Views
  • 3 replies
  • 0 likes

Premium account is canceled??

I have a premium account which is included to my Vodafone Turkey contract but my account is not premium since last sunday. Please help

Casual Listener

I have a premium account which is included to my Vodafone Turkey contract but my account is not premium since last sunday. Please help

Maxim

Spotify Star

546 Views

3 replies

0 likes

  • 546 Views
  • 3 replies
  • 0 likes

Loging In

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can login.

Newbie

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can logi...

veronii

Casual Listener

2760 Views

5 replies

2 likes

Login
  • 2760 Views
  • 5 replies
  • 2 likes

Not receiving the Device Password

As I want to connect my Premium Spotify on my Tesla Model S, I want to optain my Device Password, because I've got a Facebook Spotify account. I pushed the button to get my password several Times, but I didn't get any emails from Spotify. My email ad...

Visitor

As I want to connect my Premium Spotify on my Tesla Model S, I want to optain my Device Password, because I've got a Facebook Spotify account. I pushed the button to get my password several Times, bu...

user-removed

Not applicable

760 Views

2 replies

0 likes

  • 760 Views
  • 2 replies
  • 0 likes

Cant change country!

Hi. I recently moved back home after some years in Sweden. I have changed my payment datails to a Belgium-registered paypal account, but the Spotify country does not change. It always switches back to Sweden. I now have a billing address in Belgium c...

Casual Listener

Hi. I recently moved back home after some years in Sweden. I have changed my payment datails to a Belgium-registered paypal account, but the Spotify country does not change. It always switches back t...

henna_emilia

Newbie

872 Views

3 replies

1 likes

Account
Subscription
  • 872 Views
  • 3 replies
  • 1 likes

Facebook E-Mail changed, but Spotify didn't update.

Hello Spotifyans, I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.

Newbie

Hello Spotifyans,   I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.

XRFX

Regular

3476 Views

10 replies

2 likes

  • 3476 Views
  • 10 replies
  • 2 likes