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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14853 Views

7 replies

11 likes

Security
  • 14853 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554348 Views

991 replies

116 likes

Account
  • 554348 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Songs Not Available?

Hello. I am unsure why some songs are unavailble? I'm paying for the Premium. There are some songs, for example Sunglasses At Night by Corey Hard, that are only SOMETIMES available. Happened with a lot of MJ's songs too. Songs will be playable, I'll ...

Casual Listener

Hello.  I am unsure why some songs are unavailble?  I'm paying for the Premium.  There are some songs, for example Sunglasses At Night by Corey Hard, that are only SOMETIMES available....

KW90

Newbie

70453 Views

36 replies

27 likes

  • 70453 Views
  • 36 replies
  • 27 likes

Cant get a new password, mailaccount down

I need help to change my mail-account. I can’t log in cause I don’t remember my password and the mail account I’ve used is closed. I have a premium account, so right now I’m paying for something I can’t use. I need help to change my emailadress so I ...

Visitor

I need help to change my mail-account. I can’t log in cause I don’t remember my password and the mail account I’ve used is closed. I have a premium account, so right now I’m paying for something I ca...

CzechFencer

Composer

399 Views

1 replies

0 likes

Account
  • 399 Views
  • 1 replies
  • 0 likes

Weird, can't login

Hello, I've got a weird problem here. My phone is android 8.0, Xperia xz. Spotify version is the latest. I need your guys help. Basically I'm trying to log in to Spotify. Usually the problem is like password or username are incorrect, or maybe you're...

Newbie

Hello, I've got a weird problem here. My phone is android 8.0, Xperia xz. Spotify version is the latest. I need your guys help. Basically I'm trying to log in to Spotify. Usually the problem is like ...

fersuc

Newbie

624 Views

1 replies

0 likes

Login
  • 624 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family and Offline Content

I can't seem to find this answer anywhere so your confirmation will be greatly appreciated. With the family plan upgrade I understand that I have 6 members who can be added with their own login as a subplan recipient. Does each of these users get 3 d...

Casual Listener

I can't seem to find this answer anywhere so your confirmation will be greatly appreciated.   With the family plan upgrade I understand that I have 6 members who can be added with their own lo...

JOKERSKATO

Newbie

1782 Views

4 replies

0 likes

Account
Premium
  • 1782 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotigy on cell phone,,, Samsung, Android

Hi.I pay for Spotigy. No problems on computer.But when I try to log in on my cellphone I can log in but I still get the adds and I cant move around in my playlist as I want to. I can only go on shuffle.Why?I pay for Spotify on computer,, so why not w...

Casual Listener

Hi. I pay for Spotigy. No problems on computer. But when I try to log in on my cellphone I can log in but I still get the adds and I cant move around in my playlist as I want to. I can only go on s...

Grodan52

Casual Listener

1049 Views

4 replies

0 likes

  • 1049 Views
  • 4 replies
  • 0 likes

Hacked - Playlists are gone

Hi. I think someone has been using my account.I haven't been logged in for a few days and when I now logged in, I realized that all my playlists were gone, and that a "connected device" was a phone no one I know has. Or I might just be utterly delusi...

Casual Listener

Hi.  I think someone has been using my account. I haven't been logged in for a few days and when I now logged in, I realized that all my playlists were gone, and that a "connected device" was ...

Maxim

Spotify Star

1704 Views

1 replies

0 likes

Account
Other
Premium
  • 1704 Views
  • 1 replies
  • 0 likes

Abroad

Casual Listener

Maxim

Spotify Star

1010 Views

3 replies

0 likes

  • 1010 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿Por qué me cobraron el primer mes en el plan Familia?

Cuando me suscribí decía que el primer mes era gratuito, pero oh sorpresa, me lo cobraron ¿A qué se debe?

Visitor

Cuando me suscribí decía que el primer mes era gratuito, pero oh sorpresa, me lo cobraron ¿A qué se debe?

Manuelch20

Newbie

2610 Views

2 replies

1 likes

Account
Premium
Subscription
  • 2610 Views
  • 2 replies
  • 1 likes

Name Gone

My name is missing after I deleted Facebook... How do I get it back?  

Newbie

My name is missing after I deleted Facebook... How do I get it back?   

peterbeau

Roadie

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Account country problem

Hello,I was using spotify like 1 month maybe with no problems, but suddenly i got signed out and when i am trying to log in, there is red message >> https://imgur.com/a/SwG4O, i tried anything but its not working... please help me Best regards

Newbie

Hello, I was using spotify like 1 month maybe with no problems, but suddenly i got signed out and when i am trying to log in, there is red message >> https://imgur.com/a/SwG4O, i tried ...

CzechFencer

Composer

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Getting rid of Spotify

Hey, I can't seem to delete my Spotify account.. this isn't my computer so I was wondering if there is any way to delete it from the computer? Serene

Newbie

Hey, I can't seem to delete my Spotify account.. this isn't my computer so I was wondering if there is any way to delete it from the computer? Serene

MalwareSux

Newbie

12210 Views

11 replies

0 likes

  • 12210 Views
  • 11 replies
  • 0 likes

I can't my find my Facebook friends on spotify.

I'm using spotify free. At first,I can find my facebook friends and follow them. But somehow,I just can't my friends at all, And I can't figure out the problem.

Casual Listener

I'm using spotify free.   At first,I can find my facebook friends and follow them. But somehow,I just can't my friends at all, And I can't figure out the problem.

naenaepie

Newbie

4388 Views

4 replies

0 likes

  • 4388 Views
  • 4 replies
  • 0 likes

Lost my playlists

Logged in yesterday and my playlists were missing, I pay for permiumum. I was wondering if anyone else had these problems.

Newbie

Logged in yesterday and my playlists were missing, I pay for permiumum. I was wondering if anyone else had these problems.

emmanuel05

Regular

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Hacked account

Someone has hacked my account, changed my email address and removed the premium, i was able to get into the account but now everything is gone from all my playlists and music i have nothing, also my username has been changed, its now a big list of nu...

Newbie

Someone has hacked my account, changed my email address and removed the premium, i was able to get into the account but now everything is gone from all my playlists and music i have nothing, also my ...

emmanuel05

Regular

643 Views

1 replies

0 likes

  • 643 Views
  • 1 replies
  • 0 likes

Solved!! [Ongoing Service Issue] My profile picture and name won't show up?

For some reason, my profile picture and name are not loading today. My picture is just the generic one and my name is just numbers. Also, when I try to access my profile, it won't load. It's just a blank page. All my playlists are still there and mus...

Roadie

For some reason, my profile picture and name are not loading today. My picture is just the generic one and my name is just numbers. Also, when I try to access my profile, it won't load. It's just a b...

deemicksee

Casual Listener

33992 Views

196 replies

31 likes

Account
Login
  • 33992 Views
  • 196 replies
  • 31 likes

login issues

has anyone having trouble logging in to spotify uaing facebook login?i keep on gettig error message "facebook error please try again" happens to me since last week its working fine before,then suddenly i got logout automatically then after that its

Newbie

has anyone having trouble logging in to spotify uaing facebook login?i keep on gettig error message "facebook error please try again" happens to me since last week its working fine before,then sudden...

musicislife_

Newbie

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with internet connection?

Hello, It seems I can't log into Spotify with an internet connection, because if I put my password and username into the login section, if I have a stable connection. It gets the error message 3. But if I try it without an internet connection. It wor...

Casual Listener

Hello, It seems I can't log into Spotify with an internet connection, because if I put my password and username into the login section, if I have a stable connection. It gets the error message 3. But...

Alfredo

Roadie

546 Views

3 replies

0 likes

Account
Login
  • 546 Views
  • 3 replies
  • 0 likes

Account hacked

When walking home my Spotify stopped and I received an email saying my account email was changed from the proper one to '*snip*' which is definitely not me. No email was sent before to confirm the change. Nothing. I have premium and would rather not ...

Newbie

When walking home my Spotify stopped and I received an email saying my account email was changed from the proper one to '*snip*' which is definitely not me. No email was sent before to confirm the ch...

Ransomliam

Newbie

379 Views

1 replies

0 likes

Account
  • 379 Views
  • 1 replies
  • 0 likes

Kiko

hola, no se porque pero al iniciar sesion tanto por facebook como con mi email no entra en mi cuenta, y tengo la subcripcion premiun que llevo 1 mes sin poder utilizar, me sale un usuario 18870570. como puedo recuperar mi cuenta.

Newbie

hola, no se porque pero al iniciar sesion tanto por facebook como con mi email no entra en mi cuenta, y tengo la subcripcion premiun que llevo 1 mes sin poder utilizar, me sale un usuario 18870570. c...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes