Paying for premium but site saying I'm using free

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Paying for premium but site saying I'm using free

Newbie

I want to unsubscribe from spotify premium but when I go to cancel my subscription on the website it tells me I'm using spotify free. How else can I cancel/why is this happening? 

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Re: Paying for premium but site saying I'm using free

Composer

Welcome to the community, Matty18!

 

I've pasted below some instructions from this thread:

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back in. 
  • If it says Free, check the receipt we emailed you.
  • Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
    • Once signed in, please follow the instructions in this article.

If this didn't work, please reply back! 🙂


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