Paying twice!

[Chris512]

Premium - Family

AND possibly a personal account which I cannot access but I'm being charged for monthly.

AUSTRALIA

Device

iPhone

My Question or Issue

I have discovered that I am being charged for a personal Spotify account - DD from my personal account $23.99 a month. I have been part of the Family account that my husband set up years ago and this is the only account that shows up when I log into Spotify. I want to cancel this personal account but I cannot find it anywhwere only the Family plan. Can anyone help?

[Anyk17]

Hey @Chris512 

I can imagine how frustrating it is getting double charged.

You might have two different Spotify accounts, one subscribed to individual Premium and the other one to Family. Could you think of any other email addresses or log in methods you could've used to create an account (e.g. Facebook, Apple, phone number)?

You can try logging in with those alternative details and check your plan profile to confirm the subscription.

If you're able to find a separated individual Premium account, here are the steps to cancel Premium plans.

Hope this helps, let me know how it goes.