Payment error

[alexeygarrido]

15 days ago spotify sent me a payment error message buy the pay transaction did well on my account status

[Ox1 · Accepted solution]

Hello!
You need to contact Spotify support:
https://support.spotify.com/contact-spotify-support/
Select these options: Subscription -> I paid for Premium but my account is still on Free -> I still need help
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Tell me if it worked, please 😉 Have a great day!

[cristel_464]

Thanks for the advice!

My problem was solved.