Payment failed when trying to upgrade

Payment failed when trying to upgrade






iPhone 12 Pro and PC 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I am trying to upgrade to premium. I had two free accounts and canceled one then waited the given amount of time before I tried to upgrade. I'm continually getting payment failed when I try to upgrade. I have gone through all the trouble shooting steps to try and resolve this and still no luck. I have sufficient funds, my card and country are the same, I have tried using incognito mode, etc. What would be the issue?

1 Reply

Hey @llrichards,


Thanks for posting in the Community.


Would it be possible for you to try a different device as well?


What's the error message you're getting? Could you post a screenshot of it?


It nothing else works, a different payment method might work. Give it a try if you can.


Keep us posted,



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