Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Pavlis
  • Newbie
  • 281566 Views
  • 826 replies
  • 84 likes
  • Account
  • 281566 Views
  • 826 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133917 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133917 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75968 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75968 Views
  • 63 replies
  • 8 likes

I can't find my username on Search

PlanPremiumCountryMéxicoDevice(iPhone 8 Plus, Windows 7)Operating System(iOS 13.3.1, Windows 7.) My Question or Issue I just created a Spotify account. And I was setting up the account. When a friend wants to search for my Spotify account by the user...

  • Visitor
  • Plan Premium Country México Device (iPhone 8 Plus, Windows 7) Operating System (iOS 13.3.1, Windows 7.)   My Question or Issue   I just created a Spotify account. And I was sett...
  • OneByBoo
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
  • 310 Views
  • 1 replies
  • 0 likes

Changing to country where Spotify is unavailable

PlanFreeCountryMyanmar, MalaysiaDevice(Samsung A 51)Operating System(Windows 10) My Question or IssueHi. I moved from Malaysia (where I made my account) to Myanmar (where until now Spotify is unavailable). When I try to change my country setting in m...

  • Newbie
  • Plan Free Country Myanmar, Malaysia Device (Samsung A 51) Operating System (Windows 10)   My Question or Issue Hi. I moved from Malaysia (where I made my account) to Myanmar (where unt...
  • OneByBoo
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Wrong song on my artist profile

In last december my artist FIGA released a song and verified artist' profile. However, there was another 'FIGA' artist and songs of both artists were mixed under my artist's catalogue. What do I have to do to apart wrong songs off my artist's catalog...

  • Music Fan
  • In last december my artist FIGA released a song and verified artist' profile. However, there was another 'FIGA' artist and songs of both artists were mixed under my artist's catalogue. What do I have...
  • OneByBoo
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • Other
  • 369 Views
  • 1 replies
  • 0 likes

Somebody is paying for Spotify with my money

PlanPremium, but not by choice CountryUSA DeviceUnsureOperating SystemUnsure My Question or IssueSomeone, I suspect my sister-in-law, is paying for Spotify at $9.99/month out of mom's checking account. Obviously I don't have the ability to log into t...

  • Visitor
  •   Plan Premium, but not by choice  Country USA  Device Unsure Operating System Unsure    My Question or Issue Someone, I suspect my sister-in-law, is paying for Sp...
  • OneByBoo
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 293 Views
  • 1 replies
  • 0 likes

Paying for the Premium

PlanPremiumCountryHungaryDeviceHuawei P9 lite 2018Operating SystemEMUI 5.0.3 My Question or IssueI would like to pay the Spotify Premium yesterday with my card (i jave enough money) but i could not do it. I tried it like five times. Today i tried to ...

  • Visitor
  • Plan Premium Country Hungary Device Huawei P9 lite 2018 Operating System EMUI 5.0.3   My Question or Issue I would like to pay the Spotify Premium yesterday with my card (i jave enoug...
  • Luan
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify.me lifetime artist is different than my artist of the decade

My spotify.me top lifetime artist has been the same for about 6 months even though i haven't listened to that artist in a long time and on my spotify wrapped my artist of the decade was different

  • Casual Listener
  •   My spotify.me top lifetime artist has been the same for about 6 months even though i haven't listened to that artist in a long time and on my spotify wrapped my artist of the decade was diffe...
  • Ivan
  • Spotify Legend
  • 974 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 974 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played still not working..help!! again

Hi thereUnfortunately I am still struggling with this problem.I have followed all the guidance given in previous posts.The 'Recently Played' will work for as few weeks and then stop updating.Any further guidance would be welcome.

  • Gig Goer
  • Hi there Unfortunately I am still struggling with this problem. I have followed all the guidance given in previous posts. The 'Recently Played' will work for as few weeks and then stop updating. ...
  • Ivan
  • Spotify Legend
  • 896 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
  • 896 Views
  • 13 replies
  • 0 likes

Change of playlist ownership

I would like to change playlist owner for the following to account DJPates:https://open.spotify.com/playlist/5rg7xTjbrUsNxlScr20pre(★ J 星Stars ★)https://open.spotify.com/playlist/1YjFhBIWiupKXpWfHA4ytw(HT Mix by DJPates) Original account 21mrdoxwtd73...

  • Visitor
  • I would like to change playlist owner for the following to account DJPates: https://open.spotify.com/playlist/5rg7xTjbrUsNxlScr20pre (★ J 星Stars ★) https://open.spotify.com/playlist/1YjFhBIWiup...
  • Emilia_8
  • Spotify Star
  • 2929 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 2929 Views
  • 1 replies
  • 0 likes

Solved!! Country didn't change

Hi all! I recently changed my payment account details to US one but my account country still on Argentina. I am using Paypal.Did I miss something? Thanks in advance!

  • Visitor
  • Hi all! I recently changed my payment account details to US one but my account country still on Argentina. I am using Paypal. Did I miss something?   Thanks in advance!
  • Emilia_8
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
  • 294 Views
  • 1 replies
  • 0 likes

Family Account Username and Password Same/Different?

Hello, got a new phone and trying to log on to Spotify account that is connected to a family account, but its not working. Would the username and password be the same as the plan manager family member?

  • Visitor
  • Hello, got a new phone and trying to log on to Spotify account that is connected to a family account, but its not working. Would the username and password be the same as the plan manager family membe...
  • OneByBoo
  • Community Legend
  • 1130 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1130 Views
  • 1 replies
  • 0 likes

Solved!! Spotify constantly taken over

Plan: PremiumCountry: Singapore Device: iPhoneXsOperating System: iOS 13.3.1My Question or Issue: Spotify is constantly being taken over by random people, playing on various phones, chrome desktop players or Firefox players. I have tried changing my ...

  • Visitor
  • Plan: Premium Country: Singapore   Device: iPhoneXs Operating System: iOS 13.3.1 My Question or Issue:   Spotify is constantly being taken over by random people, playing on...
  • Emilia_8
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 566 Views
  • 1 replies
  • 0 likes

I can't access my old account

I signed up for Spotify with my facebook account in time. I deleted my Facebook account, so I closed it. Therefore, I currently cannot access my spotify account and do not remember the email address of my facebook account. But this is not the main pr...

  • Visitor
  • I signed up for Spotify with my facebook account in time. I deleted my Facebook account, so I closed it. Therefore, I currently cannot access my spotify account and do not remember the email address ...
  • OneByBoo
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 319 Views
  • 1 replies
  • 0 likes

Not able to log-in

Hi all, I've just had a very strange experience, I was listening to music on my Chromebook (as I have done all day) as it suddenly stopped. When I went to the app to restart my music, it looked completely different and there is no "log in" button any...

  • Visitor
  • Hi all,   I've just had a very strange experience, I was listening to music on my Chromebook (as I have done all day) as it suddenly stopped. When I went to the app to restart my music, it loo...
  • OneByBoo
  • Community Legend
  • 349 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 349 Views
  • 2 replies
  • 0 likes

Spotify and Facebook

PlanPremiumCountryUSADevice(iPhone 11, PC)Operating System(iOS 10, Windows 10) My Question or IssueI have been logged into spotify with facebook on my phone and my work computer since I made the account. I am still logged in with facebook on my phone...

  • Visitor
  • Plan Premium Country USA Device (iPhone 11, PC) Operating System (iOS 10, Windows 10)   My Question or Issue I have been logged into spotify with facebook on my phone and my work compu...
  • OneByBoo
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Nouvelle accès sur mon profil

Bonjour tout le monde, Cela fait quelques jours que je reçois des courriels m'avertissant de nouvelles visites sur mon profil. des accès que je n'ai pas faits.J'ai immédiatement changé mon mot de passe deux fois. En augmentant la comEt pourtant, ce m...

  • Visitor
  • Bonjour tout le monde,   Cela fait quelques jours que je reçois des courriels m'avertissant de nouvelles visites sur mon profil. des accès que je n'ai pas faits. J'ai immédiatement changé mon...
  • OneByBoo
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Took money no premium

I tried to buy premium with the student discount but when i tried to enter my school it didnt work(I'm going to EMU starting sep 8 im registered and everything) but it charged my card but i don't have have premium now

  • Newbie
  • I tried to buy premium with the student discount but when i tried to enter my school it didnt work(I'm going to EMU starting sep 8 im registered and everything) but it charged my card but i don't hav...
  • Ivan
  • Spotify Legend
  • 2522 Views
  • 8 replies
  • 3 likes
  • 2522 Views
  • 8 replies
  • 3 likes

Logging in

I'm using a different account, but I cannot log into my account user: Xan_9899 I need to reset my password but don't remember which email I've used PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS ...

  • Casual Listener
  • I'm using a different account, but I cannot log into my account user: Xan_9899 I need to reset my password but don't remember which email I've used  Plan Free/Premium Country   Device ...
  • Emilia_8
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • Login
  • 331 Views
  • 3 replies
  • 0 likes

Superuser Contribution CAN'T FIND WHICH ACCOUNT I'M PAYING PREMIUM FOR

Hi! I do have a problem here. We just noticed that my mum has been paying for a spotify-premium account, which she never used, for more than one year. Still, we checked each of our email accounts and nobody is using her card in order to pay it. On th...

  • Casual Listener
  • Hi!  I do have a problem here. We just noticed that my mum has been paying for a spotify-premium account, which she never used, for more than one year.  Still, we checked each of our emai...
  • Mario
  • Spotify Legend
  • 1751 Views
  • 3 replies
  • 0 likes
  • Account
  • 1751 Views
  • 3 replies
  • 0 likes

Solved!! Sign up not working. Not able to create new account for family member.

HiJust signed up for spotify primium and Im not able to create a new account for a family member. When pressing the "sign up button" after filling all details the page just re-freshes and nothing happens. Have tried- Multible browers- Incognito mode-...

  • Casual Listener
  • Hi Just signed up for spotify primium and Im not able to create a new account for a family member. When pressing the "sign up button" after filling all details the page just re-freshes and nothing h...
  • sorenbk
  • Casual Listener
  • 853 Views
  • 4 replies
  • 2 likes
  • Account
  • 853 Views
  • 4 replies
  • 2 likes

Superuser Contribution Profile page on the Spotify For Artist Dashboard not loading?

PlanPremium CountryUS DeviceMacbook Pro late 2013 My Question or IssueI'm trying to change my header pic for my artist page, but it always brings up a "Something went wrong" error when I click on the profile tab on the dashboard. It's been like this ...

  • Casual Listener
  • Plan Premium   Country US   Device Macbook Pro late 2013   My Question or Issue I'm trying to change my header pic for my artist page, but it always brings up a "Something we...
  • Mario
  • Spotify Legend
  • 1946 Views
  • 7 replies
  • 4 likes
  • Account
  • 1946 Views
  • 7 replies
  • 4 likes