Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80329 Views

9 replies

2 likes

Account
Login
  • 80329 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653587 Views

13 replies

4 likes

Account
  • 653587 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733977 Views

18 replies

29 likes

  • 733977 Views
  • 18 replies
  • 29 likes

Superuser Contribution Shuffle in free account

PlanFreeCountryUnited KingdomOperating SystemAndroid 10 My Question or IssueI only use Spotify very occasionally so I have a free account. I understand that with a free account I can only play in shuffle, but when I search for an album and then click...

Newbie

  Plan Free Country United Kingdom Operating System Android 10   My Question or Issue I only use Spotify very occasionally so I have a free account.  I understand that with a ...

Kiril

Moderator

1262 Views

1 replies

0 likes

Free
  • 1262 Views
  • 1 replies
  • 0 likes

Nielsen Analytics Opt-out

Looking for a definitive solution to preventing Nielsen Analytics from acquiring my information has been infuriatingly difficult. To this day the issue has not been resolved or even addressed by Spotify support which is frankly insulting. I've been p...

Casual Listener

Looking for a definitive solution to preventing Nielsen Analytics from acquiring my information has been infuriatingly difficult. To this day the issue has not been resolved or even addressed by Spot...

424 Views

0 replies

0 likes

Other
  • 424 Views
  • 0 replies
  • 0 likes

Superuser Contribution Connect my Google account to my Spotify account

Hi,I want to link my Google account to my Spotify account in order to use "log in with google" feature.

Visitor

Hi, I want to link my Google account to my Spotify account in order to use "log in with google" feature.  

Mikeysub0

Visitor

10115 Views

2 replies

6 likes

  • 10115 Views
  • 2 replies
  • 6 likes

Account problems

Having a problem where me and my father has separate accounts, but when he tries to play music from his account, mine is getting interrupted. How is that possible? Had to put mine in offline-mode for him to play music from his account. He is logged i...

Newbie

Having a problem where me and my father has separate accounts, but when he tries to play music from his account, mine is getting interrupted. How is that possible? Had to put mine in offline-mode for...

Billy-J

Spotify Star

336 Views

1 replies

0 likes

Account
  • 336 Views
  • 1 replies
  • 0 likes

Please help enlighten me about these accounts

Hello, can someone knowledgeable and more expert help finding out about what are exactly these accounts? Their followers are capped on 1000, these accounts just look weird, for me atleast, and things like I see on this account has 29 following but wh...

Casual Listener

Hello, can someone knowledgeable and more expert help finding out about what are exactly these accounts? Their followers are capped on 1000, these accounts just look weird, for me atleast, and things...

376 Views

0 replies

0 likes

Account
Other
  • 376 Views
  • 0 replies
  • 0 likes

How do I change my payment details?

I'm trying to change my payment method for my premium family account. The support part of the website lists the following steps: To update or change your payment details:Log in to your account page.Under Your plan, click UPDATE next to your payment m...

Newbie

I'm trying to change my payment method for my premium family account.    The support part of the website lists the following steps:    To update or change your payment details...

huthga

Visitor

19185 Views

2 replies

0 likes

Account
Premium
Subscription
  • 19185 Views
  • 2 replies
  • 0 likes

My Spotify account page doesn't look how it should and doesn't have a "recover playlist" option

Hi there! I've been trying to find a playlist i made recently that I've lost. I've looked in all the threads about "how to recover a playlist" but they all say the same thing: go to your account page and there will be a drop down menu on the left. Ho...

Newbie

Hi there!   I've been trying to find a playlist i made recently that I've lost. I've looked in all the threads about "how to recover a playlist" but they all say the same thing: go to your acc...

Jᴀᴄᴋ

Roadie

495 Views

1 replies

0 likes

Account
  • 495 Views
  • 1 replies
  • 0 likes

Duo account - proxy or VPN settings prevent adding person

PlanDuoCountryUKDevice(iPhone 8, iPad, various laptops)Operating System(iOS 13, Windows 10,etc.) My Question or IssueI've paid for an upgrade from Premium to Duo.I'm trying to set up an account for my wife so that she can play her own stuff as my Duo...

Casual Listener

Plan Duo Country UK Device (iPhone 8, iPad, various laptops) Operating System (iOS 13, Windows 10,etc.)   My Question or Issue I've paid for an upgrade from Premium to Duo. I'm trying...

Billy-J

Spotify Star

596 Views

1 replies

0 likes

Account
Other
Subscription
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] merge users into a secondary account

Hi.I have the account with 6 users, using 4 of them.If my kids and I want to listen to music together, say when we are doing the dishes, we use on of our accounts, normally mine.Next time I want to listen to my favorite podcast or music, i get propos...

Newbie

Hi. I have the account with 6 users, using 4 of them. If my kids and I want to listen to music together, say when we are doing the dishes, we use on of our accounts, normally mine. Next time I wan...

MafeG

Spotify Legend

467 Views

1 replies

1 likes

Desktop
  • 467 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution deleted account still exists

Hi,I deleted my previous account quite a while ago and created a new one. But I still see the profile and playlists. I'm unable to recover it without deleting my current one. The link to my deleted account is provided, can you please help me?Thank yo...

Casual Listener

Hi, I deleted my previous account quite a while ago and created a new one. But I still see the profile and playlists. I'm unable to recover it without deleting my current one. The link to my deleted...

Jeremy

Spotify Legend

5679 Views

5 replies

0 likes

Account
Other
  • 5679 Views
  • 5 replies
  • 0 likes

sign up for the 30 day trial of Premium - 404 error webpage doesn't exist

Good Morning! I have tried a few times over the last few days to sign up for the 30 day trial of Premium and I keep getting a 404 error on my computer and on my phone saying the webpage doesn't exist. Pls Halp

Regular

Good Morning! I have tried a few times over the last few days to sign up for the 30 day trial of Premium and I keep getting a 404 error on my computer and on my phone saying the webpage doesn't exist...

Cicaaak

Regular

862 Views

8 replies

0 likes

Account
Subscription
  • 862 Views
  • 8 replies
  • 0 likes

Spotify Account Linked to an Old Playstation

PlanSpotify Premium I had spotify linked on a friend’s playstation, and i am no longer friends with this person. I have tried to sign out of everywhere on my spotify account but it has not resolved the issue. Is there anything I can do to unlink my s...

Newbie

Plan Spotify Premium   I had spotify linked on a friend’s playstation, and i am no longer friends with this person. I have tried to sign out of everywhere on my spotify account but it has not...

AdamDamon

Spotify Star

764 Views

1 replies

0 likes

Account
Login
  • 764 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not using the correct Spotify account on Google Home devices

PlanFree/PremiumCountryAustraliaDeviceGoogle Home Nest Hub/MiniOperating System My Question or Issue We have multiple google home devices in our house, 4 users, each with their own Spotify account and Google Home account added to the household. 1 acc...

Casual Listener

  Plan Free/Premium Country Australia Device Google Home Nest Hub/Mini Operating System   My Question or Issue   We have multiple google home devices in our house, 4 users, ...

userexe

Regular

8858 Views

11 replies

1 likes

Account
Free
  • 8858 Views
  • 11 replies
  • 1 likes

Superuser Contribution Do transferred playlists keep the original dates for songs added?

I may be switching over to a new spotify account and saw that you could have your old playlists transferred to your new account. On the pc version, you can see the songs and the dates added for each playlist. My question is: When the playlists are tr...

Newbie

I may be switching over to a new spotify account and saw that you could have your old playlists transferred to your new account. On the pc version, you can see the songs and the dates added for each ...

Alex

Spotify Legend

1128 Views

1 replies

0 likes

Account
  • 1128 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my account

Hello, I bought a new phone and cleaned the old one. I had a lot of Google accounts and I subscribed to one of them. The problem is that I can't remember the mail to log in and unsubscribe, for which I am charged a card. I want to change my subscript...

Newbie

Hello, I bought a new phone and cleaned the old one. I had a lot of Google accounts and I subscribed to one of them. The problem is that I can't remember the mail to log in and unsubscribe, for which...

Kiril

Moderator

560 Views

2 replies

0 likes

Account
Premium
  • 560 Views
  • 2 replies
  • 0 likes

Spotify Hi-Fi 2017-2022 still not here...

PlanPremiumCountryFinlandDeviceiPhone SE, Lenovo Think PadOperating SystemiOS 14, Win 10 All the other topics are closed, so is it not appropriate to ask why have we been waiting 2017-2022 for Spotify Lossless? I think it is very relevant question, w...

Newbie

  Plan Premium Country Finland Device iPhone SE,  Lenovo Think Pad Operating System iOS 14, Win 10   All the other topics are closed, so is it not appropriate to ask why have...

Maxim

Spotify Star

1259 Views

1 replies

10 likes

Account
Premium
Subscription
  • 1259 Views
  • 1 replies
  • 10 likes

Solved!!Superuser Contribution Password suddenly not working, Reset link does not work

Hy,My brothers password stopped working, so He did an email reset, the email arrives but the link doesnt open, have tried with Chrome, opera, firefox and edge browser to no avail. have also tried in Incognito mode and on mobile and still the link doe...

Casual Listener

Hy, My brothers password stopped working, so He did an email reset, the email arrives but the link doesnt open, have tried with Chrome, opera, firefox and edge browser to no avail. have also tried...

Kiril

Moderator

3380 Views

3 replies

0 likes

Account
Login
  • 3380 Views
  • 3 replies
  • 0 likes

Account lost. I ordered my premium duo to an OLD WRONG account.

Hallo everybody,Yesterday i got Premium Duo for me and my wife. Today i saw that MY Premium is on an very old version of an Spotify Account. Had been on my PC. I never used it really. Only Android Smartphones. I went in to that account and changed a ...

Newbie

Hallo everybody, Yesterday i got Premium Duo for me and my wife.  Today i saw that MY Premium is on an very old version of an Spotify Account.  Had been on my PC. I never used it really....

Billy-J

Spotify Star

656 Views

1 replies

0 likes

Account
Login
Premium
  • 656 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up new account

PlanPremiumCountryIrelandDevicePocophone F1Operating SystemAndroid Oreo My Question or IssueI have Spotify Premium and want to set my mother up with a free account. But because my gmail account is linked with hers for backup and other purposes, when ...

Newbie

Plan Premium Country Ireland Device Pocophone F1 Operating System Android Oreo   My Question or Issue I have Spotify Premium and want to set my mother up with a free account.&nbsp...

Ver

Spotify Legend

568 Views

1 replies

0 likes

Account
Free
Premium
  • 568 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Erro em "Atividade de Amigos"

Sei que há duas ou três atualizações atrás a opção que vem por padrão é a de não mostrar as atividades de música no Spotify, mesmo assim, tenho amigos com essa opção de mostragem ativada mas não consigo ver o que fazem (apenas aparece um único amigo ...

Music Fan

Sei que há duas ou três atualizações atrás a opção que vem por padrão é a de não mostrar as atividades de música no Spotify, mesmo assim, tenho amigos com essa opção de mostragem ativada mas não cons...

lari4

Visitor

7217 Views

2 replies

8 likes

Account
Premium
  • 7217 Views
  • 2 replies
  • 8 likes