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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187174 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187174 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103774 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103774 Views
  • 70 replies
  • 10 likes

14 days abroad

I'm using Spotify from abroad. I'm based in Azerbaijan and paying for subscription via gift cards. Why should't I be able to use this service?

  • Newbie
  • I'm using Spotify from abroad. I'm based in Azerbaijan and paying for subscription via gift cards. Why should't I be able to use this service?
  • MattSuda
  • Spotify Star
  • 376 Views
  • 2 replies
  • 0 likes
  • Login
  • 376 Views
  • 2 replies
  • 0 likes

Solved!! Help please

My card is azerbaijan card and it doesnt work for spotify can anyone apply 60 day free premium for valentines day if i give account to him please really need it.Thanks

  • Casual Listener
  • My card is azerbaijan card and it doesnt work for spotify can anyone apply 60 day free premium for valentines day if i give account to him please really need it. Thanks
  • MattSuda
  • Spotify Star
  • 494 Views
  • 2 replies
  • 0 likes
  • Account
  • 494 Views
  • 2 replies
  • 0 likes

Solved!! I cant get premium

Hey , i am from Azerbaijan.Spotify Isnt active in this country , i use with vpn maybe thats why i wanna get my free 60 day valentines day premium but after i apply with paypal , it stucks at empty page only shows spotify bar on top of the site , noth...

  • Casual Listener
  • Hey , i am from Azerbaijan.Spotify Isnt active in this country , i use with vpn maybe thats why i wanna get my free 60 day valentines day premium but after i apply with paypal , it stucks at empty pa...
  • MattSuda
  • Spotify Star
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Solved!! Changing Country

Hello. I've moved out of the USA but my account page will not let me change my country from USA. How do I do this??? Every answers talks about payment, but I have a free Spotify account. I need this resolved.

  • Casual Listener
  • Hello.  I've moved out of the USA but my account page will not let me change my country from USA.  How do I do this??? Every answers talks about payment, but I have a free Spotify account.&...
  • MattSuda
  • Spotify Star
  • 405 Views
  • 4 replies
  • 0 likes
  • 405 Views
  • 4 replies
  • 0 likes

Solved!! Studying Abroad - Log in not working, Country won't change

Hi, I'm currently studying abroad in Azerbaijan. Spotify is where I use all my music from. I can't access my account and when I tried to change the country details as suggested it won't let me pick anything other than the USA. I'm here for a semester...

  • Newbie
  • Hi,   I'm currently studying abroad in Azerbaijan. Spotify is where I use all my music from. I can't access my account and when I tried to change the country details as suggested it won't let ...
  • MattSuda
  • Spotify Star
  • 600 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Login
  • 600 Views
  • 2 replies
  • 1 likes

Solved!! Spotify in Azerbaijan-Turkey

Hi all. Spotify is no available in my country. I am in Turkey now and downloaded the app. But can not pay with my country card. Non Spotify country. Are there any other payment options for spotify Premium? I have Paypal accunt too. Please help me

  • Newbie
  • Hi all. Spotify is no available in my country. I am in Turkey now and downloaded the app. But can not pay with my country card. Non Spotify country. Are there any other payment options for spotify Pr...
  • MattSuda
  • Spotify Star
  • 1293 Views
  • 2 replies
  • 0 likes
  • 1293 Views
  • 2 replies
  • 0 likes

Superuser Contribution Something wrong with my account

PlanPremiumCountryPakistan DeviceiPhone 12 / Desktop PcOperating SystemiOS 14 / Windows 10 My Question or IssueSo I tried using a 3rd party tool to help me transfer playlists from another service to spotify. However, that did not work. Now my playlis...

  • Casual Listener
  • Plan Premium Country Pakistan  Device iPhone 12 / Desktop Pc Operating System iOS 14 / Windows 10   My Question or Issue So I tried using a 3rd party tool to help me transfer play...
  • Jeremy
  • Spotify Legend
  • 522 Views
  • 3 replies
  • 0 likes
  • Account
  • 522 Views
  • 3 replies
  • 0 likes

Solved!! When did I sign up for Spotify?

I want to know how long I've used Spotify. I remember getting it back in 2008, but is there anywhere I can find the exact date?

  • Newbie
  • I want to know how long I've used Spotify. I remember getting it back in 2008, but is there anywhere I can find the exact date?
  • Tiona-Rene
  • Music Fan
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is being really weird and I don't know how to fix it.

PlanPremiumCountryThe NetherlandsDeviceiPhone 7 / desktop pcOperating SystemiOS 14.4 / windows 10 My Question or IssueSo I switched to Spotify yesterday and added all my playlists and stuff but the next morning they were gone. I still saw them but th...

  • Casual Listener
  • Plan Premium Country The Netherlands Device iPhone 7 / desktop pc Operating System iOS 14.4 / windows 10   My Question or Issue So I switched to Spotify yesterday and added all my play...
  • Jeremy
  • Spotify Legend
  • 793 Views
  • 7 replies
  • 0 likes
  • Account
  • 793 Views
  • 7 replies
  • 0 likes

Solved!! Why spotify isn't available for Trinidad

We really need spotify for Trinidad we are for a long while

  • Newbie
  • We really need spotify for Trinidad we are for a long while
  • MattSuda
  • Spotify Star
  • 4370 Views
  • 4 replies
  • 5 likes
  • 4370 Views
  • 4 replies
  • 5 likes

Solved!! Using Spotify in non-listed countries (Timor-Leste)

Hi there, I am based in Timor-Leste and Spotify does not seem to work from there. I go oftten to Australia and could upgrade to a premium account (paid in AUS) if that would allow tme o use it in Timor... I just want to be able to use this great prog...

  • Casual Listener
  • Hi there,   I am based in Timor-Leste and Spotify does not seem to work from there.   I go oftten to Australia and could upgrade to a premium account (paid in AUS) if that wou...
  • MattSuda
  • Spotify Star
  • 763 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 763 Views
  • 3 replies
  • 0 likes

Solved!! Login in/Abroad for more than two weeks/New country not on the list

Hello,I created my free account while living in Belgium. I am now in Senegal for several months and just got 408 error message. I have tried to change my country from my account (impossible) and also from the list of countries on main page (Senegal n...

  • Casual Listener
  • Hello, I created my free account while living in Belgium. I am now in Senegal for several months and just got 408 error message.  I have tried to change my country from my account (impossible)...
  • MattSuda
  • Spotify Star
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Subscription from Africa

Hi.I live in Senegal but I'm from Spain. I have a problem when signing out or upgrading to premium from Africa.Is there any solution?Regards

  • Casual Listener
  • Hi. I live in Senegal but I'm from Spain. I have a problem when signing out or upgrading to premium from Africa. Is there any solution? Regards
  • MattSuda
  • Spotify Star
  • 1456 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1456 Views
  • 4 replies
  • 0 likes

Login negato causa paese diverso

Spotify non mi fa più accedere, mi dice che il paese non corrisponde a quello sul mio profilo, penso sia perchè io abito a san marino e sull'account spotify c'è scritto italia, solo che non mi permettono di modificare il paese come posso fare?

  • Newbie
  • Spotify non mi fa più accedere, mi dice che il paese non corrisponde a quello sul mio profilo, penso sia perchè io abito a san marino e sull'account spotify c'è scritto italia, solo che non mi permet...
  • MattSuda
  • Spotify Star
  • 1796 Views
  • 5 replies
  • 4 likes
  • Account
    Free
    Login
  • 1796 Views
  • 5 replies
  • 4 likes

Your Country does not match....

Today I tried to open Spotify like normal and it had logged me out on my PC, so I hit the login with facebook and now im getting a message saying "Your country does not match the one set in your profile. To continue use, update your profile or upgrad...

  • Regular
  • Today I tried to open Spotify like normal and it had logged me out on my PC, so I hit the login with facebook and now im getting a message saying "Your country does not match the one set in your prof...
  • MattSuda
  • Spotify Star
  • 2908 Views
  • 11 replies
  • 0 likes
  • Free
    Login
  • 2908 Views
  • 11 replies
  • 0 likes

Cannot updgrade

Hello!I want to updgrade but after the payment with paypal the page goes white and stops. Could it be that I have registered my account in Germany but live in Kenya? Thanks! regards, Katrin

  • Casual Listener
  • Hello! I want to updgrade but after the payment with paypal the page goes white and stops.   Could it be that I have registered my account in Germany but live in Kenya?   Thanks! &nbs...
  • MattSuda
  • Spotify Star
  • 276 Views
  • 4 replies
  • 0 likes
  • 276 Views
  • 4 replies
  • 0 likes

Superuser Contribution can't update my profile (change country)

Hi, I have recently moved to Kenya from Sweden. I cannot open Spotify (I get the following error: Your country does not match the one set in your profile. To continue use, update your profile or upgrade your spotify account) error code: 408). I canno...

  • Casual Listener
  • Hi,    I have recently moved to Kenya from Sweden. I cannot open Spotify (I get the following error: Your country does not match the one set in your profile. To continue use, update your ...
  • MattSuda
  • Spotify Star
  • 1029 Views
  • 10 replies
  • 1 likes
  • 1029 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Using spotify in unlaunched country (Kenya)

So i got my spotify account while in AU, moved to Kenya 2 months ago for work. I had the premium account but downgraded to the free account. But im having trouble loggin in even onto the web player. SO what do i do. Should i just get the premium acco...

  • Newbie
  • So i got my spotify account while in AU, moved to Kenya 2 months ago for work. I had the premium account but downgraded to the free account. But im having trouble loggin in even onto the web player. ...
  • MattSuda
  • Spotify Star
  • 2072 Views
  • 2 replies
  • 0 likes
  • 2072 Views
  • 2 replies
  • 0 likes

Solved!! Subscription

I am from Jamaica and Spotify says my card is a non Spotify country so is there any other way to pay

  • Visitor
  • I am from Jamaica and Spotify says my card is a non Spotify country so is there any other way to pay
  • MattSuda
  • Spotify Star
  • 394 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 394 Views
  • 2 replies
  • 0 likes