Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89450 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
761388 Views
18 replies
29 likes
Say I'm on a 3/4G network on my phone and use the Connect feature to stream music to my desktop which is connected to the internet through a standard ethernet cable. Does the mobile app use as much (or more) data, or does it only send a track id or s...
Say I'm on a 3/4G network on my phone and use the Connect feature to stream music to my desktop which is connected to the internet through a standard ethernet cable. Does the mobile app use as much (...
Moderator
2033 Views
3 replies
0 likes
Hola tengo un problema, tengo una cuenta spotify premium con nombre de usuario lavluc y quisiera unirla con mi cuenta de Facebook pero no puedo porque al parecer tengo con Facebook otra cuenta diferente de prueba q no es premium, cuando trató de cone...
Hola tengo un problema, tengo una cuenta spotify premium con nombre de usuario lavluc y quisiera unirla con mi cuenta de Facebook pero no puedo porque al parecer tengo con Facebook otra cuenta difere...
Visitor
3229 Views
8 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs their a discount plan for educational faculty?
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is thei...
Spotify Legend
468 Views
1 replies
0 likes
How do I actually get ahold of someone that works at the company to downgrade or cancel my account?
How do I actually get ahold of someone that works at the company to downgrade or cancel my account?
Moderator
432 Views
1 replies
0 likes
Hello. Everything was fine until these past two months. Heres the problem: I listen to music on my computer and phone normally, the music then stops randomly and starts playing unknown music. The green tab on the bottom of the screen pops up and says...
Hello. Everything was fine until these past two months. Heres the problem: I listen to music on my computer and phone normally, the music then stops randomly and starts playing unknown music...
Moderator
290 Views
2 replies
1 likes
Music stops while I'm listening. Sometimes another song from a different singer starts and stops again.
Music stops while I'm listening. Sometimes another song from a different singer starts and stops again.
Moderator
357 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDeviceiPhone 7 128 GBOperating SystemiOS 12.2 My Question or IssueI’ve had a random playlist that doesn’t have any songs on it called memes by chill added to my library. Should I be concerned? Is there any way to find out ...
Plan Free Country United States Device iPhone 7 128 GB Operating System iOS 12.2 My Question or Issue I’ve had a random playlist that doesn’t have any songs on it called memes by chi...
Visitor
33395 Views
7 replies
2 likes
Plan: PremiumCountry: USA Devices: MacBook Air (13-inch, Early 2015), Samsung Galaxy S7Operating System: macOS Monterey (Version 12.1), Android Oreo (8.0.0)Spotify Version on Laptop: Spotify for macOS (Intel) 1.1.76.447.g11f432d8Spotify Version on Ph...
Plan: Premium Country: USA Devices: MacBook Air (13-inch, Early 2015), Samsung Galaxy S7 Operating System: macOS Monterey (Version 12.1), Android Oreo (8.0.0) Spotify Versi...
Newbie
5931 Views
2 replies
1 likes
Hi there I need some assistance. While I was streaming today, I received a pop-up notification in the mobile app. It advised me that I had points that I could use towards a purchase in an artists store. when I clicked on the link, it took me to a mer...
Hi there I need some assistance. While I was streaming today, I received a pop-up notification in the mobile app. It advised me that I had points that I could use towards a purchase in an artists sto...
484 Views
0 replies
0 likes
PlanFreeCountryUSADeviceMacbook air Early 2015Operating SystemWindows 10 (Chrome web version of Spotify)My Question or Issue Hello, please help! I am trying to log into Spotify on Chrome, but it continues to say my password is incorrect despite me ch...
Plan Free Country USA Device Macbook air Early 2015 Operating System Windows 10 (Chrome web version of Spotify) My Question or Issue Hello, please help! I am trying to log into ...
Moderator
2810 Views
4 replies
0 likes
I need to remove my ex-husband from my plan. He is currently a Plan Member and I am the Plan Manager. If I do this, will he lose all of his playlists?!Thanks!
I need to remove my ex-husband from my plan. He is currently a Plan Member and I am the Plan Manager. If I do this, will he lose all of his playlists?! Thanks!
Community Legend
988 Views
1 replies
0 likes
I've received 3 mails today about a suspicious attempt from log in my accountThe problem here is that are 3 different countries, and I've changed my password! But suddenly I received this mail saying:"HiTo protect your Spotify account, we've reset yo...
I've received 3 mails today about a suspicious attempt from log in my account The problem here is that are 3 different countries, and I've changed my password! But suddenly I received this ma...
Spotify Star
2144 Views
1 replies
0 likes
I have been paying for my own single account Spotify, but just now decided to go in as a family but it's under my sister's name. I am on it and all good. But can't figure out how to deactivate my original one ( or if I even have too). Don't want to k...
I have been paying for my own single account Spotify, but just now decided to go in as a family but it's under my sister's name. I am on it and all good. But can't figure out how to deactivate my ori...
Moderator
445 Views
1 replies
1 likes
Just upgraded my phone and I logged back into my account and it’s no longer premium….I’ve been paying for premium and had lots of playlists and my library is now totally empty. Is there a way to recover this? Tried to call someone but they don’t have...
Just upgraded my phone and I logged back into my account and it’s no longer premium….I’ve been paying for premium and had lots of playlists and my library is now totally empty. Is there a way to reco...
Moderator
367 Views
1 replies
0 likes
PlanFree/PremiumCountryU.S.DeviceiPhone 12 Pro and PC Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to upgrade to premium. I had two free accounts and canceled one then waited the given amount of time before ...
Plan Free/Premium Country U.S. Device iPhone 12 Pro and PC Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to upgrade to premium....
Spotify Legend
469 Views
1 replies
0 likes
We love our Family Plan, but my wife, kids, and I share multiple devices. It would be super duper fantastically awesome if you could add a way to switch between users who have logged in and have checked a box to Remember Me.
We love our Family Plan, but my wife, kids, and I share multiple devices. It would be super duper fantastically awesome if you could add a way to switch between users who have logged in and hav...
Spotify Legend
412 Views
1 replies
1 likes
I had logged out my premium account to log in on a new device however was unable to log in as I can't remember the password. The email on the account is a gmail that I can't remember having, I tried requesting a new password but was not able to find ...
I had logged out my premium account to log in on a new device however was unable to log in as I can't remember the password. The email on the account is a gmail that I can't remember having, I ...
Spotify Legend
298 Views
1 replies
0 likes
Hi folks,I migrated from Russia in the spring but decided to pay my subscription from here (Serbia) only now. So when I've tried to log in, I've got a message, that an account bonded to mail address I used doesn't exist. And I am assured that I used ...
Hi folks, I migrated from Russia in the spring but decided to pay my subscription from here (Serbia) only now. So when I've tried to log in, I've got a message, that an account bonded ...
237 Views
0 replies
0 likes
Moin,bis vor ein paar Wochen war unter "Browse" - "Entdecken" ein Punkt "Neuerscheinungen für dich" die Releases der neuen Woche für mich zu finden. Dieser Punkt ist nun weg. Wie bekomme ich diesen wieder?Vielen Dank für die Hilfe!
Moin, bis vor ein paar Wochen war unter "Browse" - "Entdecken" ein Punkt "Neuerscheinungen für dich" die Releases der neuen Woche für mich zu finden. Dieser Punkt ist nun weg. Wie bekomme ich diesen...
Moderator
2775 Views
3 replies
0 likes
So the song I play on my phone doesn't show playing on my desktop app, also when I play on web player everything works fine, my phone or any device shows in connect to other devices options but not on the Spotify desktop app, this have been bugging m...
So the song I play on my phone doesn't show playing on my desktop app, also when I play on web player everything works fine, my phone or any device shows in connect to other devices options but not o...
Spotify Star
391 Views
1 replies
0 likes
