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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287016 Views

529 replies

34 likes

Account
Free
  • 287016 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13614 Views

6 replies

11 likes

Security
  • 13614 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540137 Views

990 replies

114 likes

Account
  • 540137 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129587 Views

74 replies

12 likes

Account
Login
Premium
  • 129587 Views
  • 74 replies
  • 12 likes

Normalitée ou fraude

Pourquoi je continue d'avoir des pubs apres avoir passer premium. En plus le mois "gratuit", il est où?

Visitor

Pourquoi je continue d'avoir des pubs apres avoir passer premium. En plus le mois "gratuit", il est où?

Jose_M

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo acceder a mi cuenta

Anteayer use Spotify en el ordenador sin problemas, pero ayer se me cerro la sesion sola en pc y en movil, no me deja acceder, pongo la contraseña que es y no me deja, le doy a cambiar la contraseña y no me llega ningun correo y ya he revisado en tod...

Visitor

Anteayer use Spotify en el ordenador sin problemas, pero ayer se me cerro la sesion sola en pc y en movil, no me deja acceder, pongo la contraseña que es y no me deja, le doy a cambiar la contraseña ...

Dian

Spotify Legend

339 Views

1 replies

0 likes

Account
Free
Login
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't download music in others devices

hi! i can't download music in my others devices... it says that i have reached the limit of devices but i actually logged out everywhere...idk what else to do.

Visitor

hi! i can't download music in my others devices... it says that i have reached the limit of devices but i actually logged out everywhere...idk what else to do.   

Dian

Spotify Legend

247 Views

1 replies

0 likes

Account
Other
Premium
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto logging in?

PlanPremiumCountryCanadaDeviceiPhone XROperating SystemIOS 15.5 My Question or IssueSo I was telling my mom about Spotify, and she was interested, so she downloaded and opened the app for her to be in my account? She didn’t press anything she just op...

Visitor

Plan Premium Country Canada Device iPhone XR Operating System IOS 15.5   My Question or Issue So I was telling my mom about Spotify, and she was interested, so she downloaded and opene...

Alex

Spotify Legend

613 Views

1 replies

0 likes

Account
Login
Security
  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Excessive data usage app

we use family plan Spotify premium (The Netherlands). And today in France Spotify started to use 180MB per minute at an Android mobile phone. We saw this not earlier than it used already 6,5 GB. We don’t know what happened and we were not listening t...

Visitor

we use family plan Spotify premium (The Netherlands). And today in France Spotify started to use 180MB per minute at an Android mobile phone. We saw this not earlier than it used already 6,5 GB. We d...

Alex

Spotify Legend

252 Views

1 replies

0 likes

Account
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conduct payment on old account instead of the new

Hi, I made the payment for Premium Individual on my old account that registered by mobile phone number instead of the new that I log in by Facebook. So can I move the payment from old account to the new?Thank you,

Visitor

Hi, I made the payment for Premium Individual on my old account that registered by mobile phone number instead of the new that I log in by Facebook. So can I move the payment from old account to the ...

Dian

Spotify Legend

244 Views

1 replies

0 likes

Account
Premium
  • 244 Views
  • 1 replies
  • 0 likes

can't find how to upload tracks

Plan: FreeCountry: France DeviceComputerOperating SystemLinux My Question or IssueHi, I'm a musician freshly registered and can't find a way to upload tracks. Do you have to pay for that ?

Visitor

Plan: Free Country: France   Device Computer Operating System Linux   My Question or Issue Hi, I'm a musician freshly registered and can't find a way to upload tracks. Do you hav...

Maxim

Spotify Star

247 Views

1 replies

0 likes

Free
  • 247 Views
  • 1 replies
  • 0 likes

change country - my country is greyed out - all my plans are in my previous country - can't change

Plan. = Premium FamilyCountry = Malaysia Device = ALL My Question or Issue I'm on premium family, but I've moved from Malaysia to the USA. I've followed every help file in this place and none work - my country is always greyed out, when i click on up...

Visitor

Plan. = Premium Family Country = Malaysia   Device = ALL    My Question or Issue   I'm on premium family, but I've moved from Malaysia to the USA.  I've followed every...

Maxim

Spotify Star

206 Views

1 replies

0 likes

Account
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I block another user on Spotify mobile app?

Hello! I've been trying to find a way to block another user on the Spotify mobile app or even my browser on mobile but I can't seem to find out how? It says if you click the 3 dots on the users profile there should be a block user button but there is...

Newbie

Hello!  I've been trying to find a way to block another user on the Spotify mobile app or even my browser on mobile but I can't seem to find out how?    It says if you click the 3 d...

Alex

Spotify Legend

6042 Views

5 replies

0 likes

  • 6042 Views
  • 5 replies
  • 0 likes

Change subscription

We would like to try the Duo subscription for two people. If we need it too little we can always switch back to a single subscription or only once a year?

Visitor

We would like to try the Duo subscription for two people. If we need it too little we can always switch back to a single subscription or only once a year?

AdamDamon

Spotify Star

246 Views

1 replies

0 likes

Account
  • 246 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Which data lost when changing from premium to free version?

I use premium for months but now I wanna change it to free version, but I don't know if any of my data will lost except the offline songs.

Newbie

I use premium for months but now I wanna change it to free version, but I don't know if any of my data will lost except the offline songs.

Alex

Spotify Legend

1175 Views

3 replies

0 likes

Account
Free
Premium
  • 1175 Views
  • 3 replies
  • 0 likes

Converting Premium to Duo

I have been sharing my Individual Premium account with my daughter. I did not use the account very much, so she was able to enjoy it. However, my needs have changed and it's time for us to have two premium accounts. I am interested in Duo. I will be ...

Newbie

I have been sharing my Individual Premium account with my daughter. I did not use the account very much, so she was able to enjoy it. However, my needs have changed and it's time for us to have two p...

AdamDamon

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify music is stopping after evey song

Hello,So my Spotify music is stopping after every song and the app seems to like freeze. i tried loging out and deleting the app and re-installing it and i even tried to restart my phone. Its been a week since this issue has been going on and it is v...

Visitor

Hello, So my Spotify music is stopping after every song and the app seems to like freeze. i tried loging out and deleting the app and re-installing it and i even tried to restart my phone. Its been ...

AlejaR

Moderator

287 Views

1 replies

0 likes

Premium
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution I forgot my username and spotify email

So I log off my account to use it for next time then I forgot my email and user Is there anything to help with that?PlanMade the account on free accountsCountryUk I tried lots of times it seems that u forgot it

Casual Listener

So I log off my account to use it for next time then I forgot my email and user Is there anything to help with that? Plan Made the account on free accounts Country Uk     I tried lo...

Dian

Spotify Legend

297 Views

1 replies

0 likes

Login
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charged - can you help please?

It appears I am being charged £16.99 & £9.99 in the UK from what looks like 2 different spotify accounts. Trying to reach spotify is near impossible. Can someone help please?

Visitor

It appears I am being charged £16.99 & £9.99 in the UK from what looks like 2 different spotify accounts.   Trying to reach spotify is near impossible.  Can someone help please?

Dian

Spotify Legend

337 Views

1 replies

0 likes

Account
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merging accounts from other countries

Hi! I've just moved from the UK to Israel and would like to join my account and move it to my family's plan. How can I transfer my data?thank you!PlanpremiumCountryUK/Israel

Visitor

Hi!   I've just moved from the UK to Israel and would like to join my account and move it to my family's plan. How can I transfer my data? thank you! Plan premium Country UK/Israel

OscarDC

Moderator

230 Views

1 replies

0 likes

Account
  • 230 Views
  • 1 replies
  • 0 likes

Changing country

PlanPremiumCountryFranceDeviceiPhone 8Operating SystemiOS 15.6 My Question or IssueHello , I bought a Spotify premium in Italy so I needed to change the country to Italy as the assistance said, but when I’ll coma back to France I won’t be able to cha...

Visitor

Plan Premium Country France Device iPhone 8 Operating System iOS 15.6   My Question or Issue Hello , I bought a Spotify premium in Italy so I needed to change the country to Italy as t...

Luan

Spotify Star

280 Views

1 replies

0 likes

Account
Premium
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Update payment method

PlanPremiumDeviceiPhone xrOperating SystemiOS 10 My Question or IssueI got a new card and need to change my details to continue paying for my account. But the account overview page won’t load and when I try to send a message to Spotify help directly,...

Casual Listener

Plan Premium Device iPhone xr Operating System iOS 10   My Question or Issue I got a new card and need to change my details to continue paying for my account. But the account overview pa...

B4bob

Casual Listener

671 Views

2 replies

1 likes

Account
  • 671 Views
  • 2 replies
  • 1 likes

Superuser Contribution account setting issue

Hello,I wanted to refresh the bank account details and I keep receiving an error message that "Something went wront, please try again". I tries ti provide different band account details and none of them was working and I lost the family premium packa...

Visitor

Hello, I wanted to refresh the bank account details and I keep receiving an error message that "Something went wront, please try again". I tries ti provide different band account details and none ...

Dian

Spotify Legend

226 Views

1 replies

0 likes

Account
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution não consegue acesso a conta Premium Duo

PlanoPremium DuoPaís BrasilDispositivoipne 13Sistema operacionalIOS 15.5 Minha pergunta problema fiz convite para minha esposa ou convite pelo link, porém faz o login entrar como contra básica e não atrela o usuário dela ao plano duo, cada um tem um ...

Casual Listener

Plano Premium Duo País Brasil Dispositivo ipne 13 Sistema operacional IOS 15.5   Minha pergunta problema  fiz convite para minha esposa ou convite pelo link, porém faz o login e...

Eni

Moderator

930 Views

3 replies

0 likes

Account
  • 930 Views
  • 3 replies
  • 0 likes