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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80550 Views

28 replies

0 likes

  • 80550 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101442 Views

9 replies

2 likes

Account
Login
  • 101442 Views
  • 9 replies
  • 2 likes

Superuser Contribution Unable to login error message Offline

Able to login through browser. Able to login on other devices. Unable to login on phone which i use to download and listen offline.

Newbie

Able to login through browser. Able to login on other devices. Unable to login on phone which i use to download and listen offline.

Lyubka

Moderator

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I remove the overlay bubble from my phone?

The Spotify bubble that is oveaidon my phone screen is making my bill pay not work. How do I take it off of my Galaxy S22 Android phone?

Visitor

The Spotify bubble that is oveaidon my phone screen is making my bill pay not work. How do I take it off of my Galaxy S22 Android phone?

Lyubka

Moderator

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello everyone, I don't want to show my full name (security)

mi Spotify name is fav*********ega, may you help me to change it to dra.fa please or dra.fatima (with out mat last name) please

Visitor

mi Spotify name is fav*********ega, may you help me to change it to dra.fa please or dra.fatima (with out mat last name) please

Yordan

Moderator

956 Views

1 replies

0 likes

Account
  • 956 Views
  • 1 replies
  • 0 likes

All my family was excluded from my family plan!

My family essa excluded and cannot be added again! What happened????I have payed the plan so everyone of us could use! I have not asked for this!! I want my family back.to my Family Plan!

Visitor

My family essa excluded and cannot be added again! What happened???? I have payed the plan so everyone of us could use! I have not asked for this!! I want my family back.to my Family Plan!

Maxim

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit Card being charged, but it's not me

PlanFreeCountry United States Device(iPhone X 15.6.1)Operating System? My Question or IssueThere is a $10.49 monthly charge on my credit card. I am signed up for Free Spotify. How do I determine what this is for or for whose device it is attached? I ...

Visitor

Plan Free Country United States   Device (iPhone X 15.6.1) Operating System ?   My Question or Issue There is a $10.49 monthly charge on my credit card. I am signed up for Fr...

Yordan

Moderator

444 Views

1 replies

0 likes

Free
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron una cuenta de $115 que ya no estoy ocupando

Buen día, me han cobrado $115 de una cuenta que no ocupó y me volvieron a cobrar $149 de la mensualidad esta mal el descuento

Visitor

Buen día, me han cobrado $115 de una cuenta que no ocupó y me volvieron a cobrar $149 de la mensualidad esta mal el descuento

Lyubka

Moderator

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally closed my account just now

Solved, please delete Plan Free Country Australia My Question or Issue I have accidenatally deleted/closed my Spotify account. Please can someone help me recover my account? It was a 'login with Google' account with email address . The account ID was...

Newbie

Solved, please delete   Plan Free Country Australia     My Question or Issue I have accidenatally deleted/closed my Spotify account.  Please can someone help me ...

Eni

Moderator

949 Views

1 replies

0 likes

Account
  • 949 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! I followed myself on spotify

I suddenly noticed that i am following my own account on spotify and i want to unfollow it but I can't find any solution. I tried everything but nothings works. I really don't like it. Please help me. Thank you!

Visitor

I suddenly noticed that i am following my own account on spotify and i want to unfollow it but I can't find any solution. I tried everything but nothings works. I really don't like it. Please help me...

RxbLxx

Casual Listener

2573 Views

8 replies

0 likes

Account
  • 2573 Views
  • 8 replies
  • 0 likes

Accounts - Playlists Lost

I have logged onto my Spotify account. My account says I am pn the 'free' plan, however I am being charged regularly for this. Any suggestions?

Visitor

I have logged onto my Spotify account. My account says I am pn the 'free' plan, however I am being charged regularly for this. Any suggestions? 

Jose_M

Spotify Star

351 Views

1 replies

0 likes

Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Discord isn't detecting Spotify

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I attempt to link my spotify and discord accounts, it says "Connected your Discord Account to Spotify." I have the "Display Spotify as your status" turned on as well. ...

Visitor

Plan Premium Country United States Operating System Windows 10   My Question or Issue When I attempt to link my spotify and discord accounts, it says "Connected your Discord Account to S...

billian

Visitor

4354 Views

2 replies

0 likes

Login
  • 4354 Views
  • 2 replies
  • 0 likes

Can't log into an Ipad .. says my account doesn't exist. Or password is not correct

i have logged in and out on my phone multiple times.. no problemI trying to log in on and apple ipad.... doesn't work. why?

Casual Listener

i have logged in and out on my phone multiple times.. no problem I trying to log in on and apple ipad.... doesn't work. why?

Maxim

Spotify Star

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notify me when my friend adds a song to his/her playlist

As a user, i want to be able to subscribe to a friends's list. This allows me to get notified when my dear friend puts a new song into his/her list/s.

Newbie

As a user, i want to be able to subscribe to a friends's list. This allows me to get notified when my dear friend puts a new song into his/her list/s.

OscarDC

Moderator

1440 Views

1 replies

0 likes

Account
  • 1440 Views
  • 1 replies
  • 0 likes

New login method

PlanFree/PremiumCountrySouth AfricaDeviceSamsung Galaxy S20/ Dell 8th GenOperating SystemAndroid/Windows 10 My Question or IssueI created my account using my phone number and the only way to login into my Spotify web page on my laptop is through a ve...

Casual Listener

Plan Free/Premium Country South Africa Device Samsung Galaxy S20/ Dell 8th Gen Operating System Android/Windows 10   My Question or Issue I created my account using my phone number and...

Luan

Spotify Star

638 Views

3 replies

0 likes

Login
  • 638 Views
  • 3 replies
  • 0 likes

Superuser Contribution This is gonna sound really dumb

I had an old friend that I lost due to doxing and other things. I still have his Spotify. Is there any way I can contact him in the app?

Visitor

I had an old friend that I lost due to doxing and other things. I still have his Spotify. Is there any way I can contact him in the app?

OscarDC

Moderator

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Stop showing name on unsecured networks

PlanPremium Operating SystemAndroid 12 My Question or IssueConnected on a unsecure or open network (e.g. A hotels WiFi) I see devices and full names of other people. How can I make sure that my name and devices aren't shared to unknown people only to...

Casual Listener

  Plan Premium   Operating System Android 12   My Question or Issue Connected on a unsecure or open network (e.g. A hotels WiFi) I see devices and full names of other people. ...

Jose_M

Spotify Star

448 Views

1 replies

1 likes

Security
  • 448 Views
  • 1 replies
  • 1 likes

Solved!! Unknown devices connected to my account

PlanPremiumCountryNetherlandsDeviceWeb/iPhone 11/Windows My Question or IssueSince a week random users are connected to my Spotify account and playing songs on their devices. I tried to logout all devices, reset my (facebook login password) + App Log...

Casual Listener

Plan Premium Country Netherlands Device Web/iPhone 11/Windows     My Question or Issue Since a week random users are connected to my Spotify account and playing songs on their devi...

Luan

Spotify Star

4139 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 4139 Views
  • 3 replies
  • 0 likes

Superuser Contribution Button "See all (...) playlists" doesn't show all public playlists of a user due to limit of 200

DeviceHuawei Mate 20 ProOSEMUI 12.0.0 Dear Spotify team, thank you for making it possible to create an unlimited number of public playlists, which is of great benefit for our audio drama project. Unfortunately the number of visible playlists in a use...

Music Fan

Device Huawei Mate 20 Pro OS EMUI 12.0.0   Dear Spotify team,   thank you for making it possible to create an unlimited number of public playlists, which is of great benefit for our ...

Alex

Spotify Legend

544 Views

1 replies

2 likes

Account
Unlimited
  • 544 Views
  • 1 replies
  • 2 likes