Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My Question or IssueHad my card stolen so bank account has been temporarily frozen and payment due. Will premium be cancelled straight away or after a few days? Is there anything else I can do?
Plan - Premium FamilyCountry - AustraliaDevice - All devices - PC (Win 10 Pro) and phones/tablets via Wifi - not working unless already logged inDevice - Android 8 and 9 devices ARE working via cellular network My Question or IssueSee screenshot. I c...
I keep posting about my account being compromised and they keep red flagging it as spam
PlanStudentCountryUSA My Question or IssueI'm currently taking online courses at a university in Canada but am living in the US and am only able to pay with US credit cards. How can I renew my student membership?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have log out on my mobile and I was at the time in a offline mode and now when I try to log...
PlanStudent Premium CountryIndonesia DeviceAsus Zenfone Max Pro M1 Operating SystemAndroid 9 My Question or IssueI am registered in a premium student package and I want to change the payment method from mobile to credit card, but how?
I would like Spotify to enable changing user name, me as a trans person get a lot of dysphoria being reminded of my dead name, which I used when started my spotify account. This is not trans frriendly at all! And I know I'm not the only one. Yes ther...
PlanFree/PremiumCountryIsraelDeviceRedmi Note 7Operating SystemAndroid My Question or IssueI created my account in July and joind the primyum in the same month.Every thing was working fine until one day an iretating song called "time to say goodbye" ...
Hi, Some random artist has uploaded a track to spotify and it is appearing under my artist profile, it is vastly different to what I made and very frustrating. Here is my profile: https://open.spotify.com/artist/4DsD95lJoAXFmrh7vhL6MU Wrong track: ht...
Hello There,I'm slowly getting sick of it. For some reason all of my Spotify "devices" are going into a pause after a few seconds to a few minutes of playing. Mostly it is few seconds. i first noticed this on my phone (android 8.1.0) streaming over t...
PlanPremiumCountryUSADevicepcOperating Systemwindows 10 desktop client My Question or IssueI love the multi device connection feature as I love switching between my work computer, home computer, and mobile devices, but there is one big issue I am hop...
PlanFreeCountryUSDeviceMoto x4Operating SystemAndriod 9 My Question or IssueI have not been able to login to my account through the ap for a few days. I updated my phone and now it keeps saying that my password and email are not correct. I am able to...
I've been logged out of spotify on my PC but I am still logged in on my phone. I linked my spotify with facebook but I'm not sure if I logged in with facebook to make the account in the first place. I deleted my facebook account a few months ago and ...
I'm living together with a friend. He has got a Google home mini and I'm logged in and my Spotify premium account is synced with my home profile. He's using the free I want version. While I'm logged in on the Google home he is also using my premium a...
PlanPremiumCountryUS My Question or IssueUp until yesterday my display name was showing my Facebook name (in English), but when I opened my app today both on my phone and laptop it was showing my Chinese name. I have had my spotify account for over 5...
PlanPremium/ArtistCountrySantiago de Chile My Question or IssueI need to link an artist account to my digital distributor called Distrokid, I have my account in the claim process and I need to connect them to start uploading my songs. Anyone who can ...
PlanPremiumCountryIndiaDeviceNokia 3.1 PlusOperating SystemAndroid Pie My Question or IssueI've subscribed to Spotify Premium immediately after they launched the app in India, but huge number of songs are missing. This includes Coldplay, ED Sheeran, ...
PlanFree/PremiumCountryNew ZelanadDevicesamsungOperating System(Android My Question or IssueI've been charged for the first month and I should have 3 free months to start with. How do I get a refund and how can I make sure I do get 3 free months?
Hi Now 1 month ago i just tried spotify premium for 30 days after 21 days i just canceled it. After when it goes to spotify free i just deleted my account. After 1-2 weeks i just re created my account with the same email and i want to know if i will ...
Plan PremiumCountry Canada DeviceiPhones + Macbooks My Question or IssueWe have a family premium account for several years that we love but yesterday out of curiosity I went to glass throught my account information and came upon noticing the payments...