Spotify Community

domoku · 2014-10-21

Hi,

Since last week, I'm not able to access to my playlist. I think that in some way my account has been messed up with Facebook connect, as now I only can login with FB, accesing my same profile, but not my playlists. It's funny, because I can find my public ones, I'm displayed as the author, but I cannot even add them again or nothing. I'm premium.

Can somebody help me?

Ty

Jordi · 2014-10-21

Hi there welcome to the community 🙂

It looks like your account has been accidently duplicated. You should get in touch with the spotify support team by using the online contact form.

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

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View solution in original post

Peter__ · 2014-10-21

It is also worth trying the steps in this post:

http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premiu...

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

View solution in original post

Jordi · 2014-10-21

Hi there welcome to the community 🙂

It looks like your account has been accidently duplicated. You should get in touch with the spotify support team by using the online contact form.

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?

Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!

Peter__ · 2014-10-21

It is also worth trying the steps in this post:

http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premiu...

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

domoku · 2014-10-21

Thanks to both of you 🙂

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