Premium Problems

[Lothrien]

So i have been premium for a while now and suddenly it has popped up saying that I have issues on payments.. So i have tried for a while and when i tried it said this "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." So i waited for several days and that notification then disappeared which makes me believe i had paid it.. Now that it came back but instead of the notification of no payment it said Premium Paused because i have not paid.. So I am pretty sure it is not my card problem as i had just paid of some things on an online game... anyone else has this problem or solution?

[Adam_B]

Hey @Lothrien!

We'd love to help you get upgraded.

If you're having trouble making the upgrade, double-check your payment card meets these requirements:

• Your card has enough funds.

• The country your card is registered in matches the one you’ve set for your Spotify account.

• Check that you have correctly entered your CVV/CVC security code.

• Your card is enabled for online transactions.

• Your card is open to foreign purchases or recurring transactions.

• Your card hasn't expired or been cancelled.

If it meets all of that critea, try clearing your browser's cache/cookies then try upgrading again.

Let us know how you get on 🙂