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Premium Subscription Problem

Premium Subscription Problem

Hi! My friend has been paying for spotify subscription every month and it is paid through credit card, but she could not remember the account where she made the subscription. What should she do? Because she would like to end the subscription.

 

ps. this is not a forgot password problem, she really does not know the account. even the username nor the email address she used

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1 Reply

Hey there, @yajeedquilop

 

Thanks for coming to the Community.

 

We'd recommend double-checking the steps at

https://support.spotify.com/account_payment_help/payment_help/why-am-i-being-charged/

 

This includes things like "Forgotten your login details? Find out how to log in", as well as where to reach out if you still can't locate the charged account.

 

Let us know if this helps 🙂
Thanks!
/M

 

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