Premium account not working on iPad

[Jseales]

I've had a premium account for several months, and use it often on my computer. However, it has never worked on my iPad . I usually log in with the Facebook account. I've checked my iPad's Facebook settings, logged out and in to my account, quit the app and restarted, also I just did a clean reinstall by deleting and renown loading the app. Still, on the iPad it spotify tells me I have to get the spotify premium I'm already paying for.

How can I fix it?

[Joe]

Thank you @iSeroo 

Please get in touch here and someone at Spotify wil help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[k8ros]

Hi,

I got Premium. Works on laptop, works on the phone. On iPad though it doesn't show this "your music" section - I'm not shure if that's the name of it in Eng, as I'm from another country, I mean the section of music stored on the device to be listened to offline. Anyways - when I wanted to synchronize this via cable it only gave me an option to synchronize playlists, not the music I stored on my devices. So I turned one album into a playlist - didn't show it on the playlist list.

I want to be able to listen to stuff offline on iPad, but it seems impossible. All the offline buttons checked, for that matter. What's it all about? :(:(:(:(

If anyone can help, I'd be soooo grateful.

[Joe]

Your Music hasn't been rolled out to the ipad yet I'm afraid. Playlists created on one device should automatically appear across all devices. Try exiting spotify on the ipad then restarting to force it to resynchronised.

You seem a bit confused about how to download and synch music to your ipad. I suggest you read these two FAQs as it doesn't work over USB.

https://support.spotify.com/uk/learn-more/guides/#!/article/Listen-offline

https://support.spotify.com/uk/learn-more/guides/#!/article/Listen-to-local-files

If you still have questions, ask away 🙂

[JamesmMcArdle]

I never use Facebook. 

I've been a subscriber since Spotify stopped insisting accounts had to be linked through Facebook. I received notice to update my payment details - even though I had already entered the new card received back in March and which Spotify have been charging.

I have not been able to activate my Premium account on my iPad - renewed a/c on my Mac first. On iPad a/c shows as 'free'. Logged out and in again. Deleted and reloaded the app, logged in, out and in again.

Then decided to try the 'Get Premium' link and ended up purchasing ANOTHER Premium through iTunes, so Spotify have charged me twice! And even then the iPad says 'failed to upgrade to Premium' despite the charge going through.

[Peter__]

@JamesmMcArdle - Looks like Spotify might be having some issues with upgrades, hang in there I'm sure they are working on it. In the mean time, if you get in touch with the customer services team directly using the online contact form they should be able to fix the double charge for you! 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Bettyboopparker]

The spotify app on my iPad and iPhone isn't recognising that I have a premium account. I don't know what to do.