Need help? Check out Spotify Answers for solutions to a wide range of topics.
I've already followed the steps described in this article: https://support.spotify.com/nl/account_payment_help/account_help/i-pay-for-premium-why-am-i-on-free/
But it still doesn't work. Can someone help? 🙂
Hi there @Jess190,
thanks for reaching out !
Can you please use this help page to locate all accounts listed with your details ?
Make sure you do not have more than one account.
Then, visit your account overview page at Spotify.com and check your account status ?
Thanks for your cooperation.
Keep me posted 🙂