Help Wizard

Step 1


My account keeps being hacked

My account keeps being hacked







Xiaomi Redmi Note 7

Operating System

Android 9


My Question or Issue

Hey folks. I've been having quite a headache in the past days involving my account. Basically, i started to recieve spotify emails alerting me that my account was logged in on another device, most times from Russia. This happened over 3 time already and in all of them, i changed both my facebook and spotify passwords and logged off all devices connected to the account, and i dont know what to do now.
1 Reply

Hi @Mrguilhermeable


Thank you for reaching out here in the Community!

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.


Make sure to check this article as well, in order to protect your Spotify account. 

If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.

I hope it helps! 

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