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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83672 Views

29 replies

0 likes

  • 83672 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105060 Views

10 replies

3 likes

Account
Login
  • 105060 Views
  • 10 replies
  • 3 likes

Superuser Contribution Suspicious activity followed by Premium account being randomly lost

I reported suspicious activity a few weeks ago as I believe my computer was hacked (after clicking on a link in a work email that was a virus). I reported this issue and my spotify was working fine until this mornign when my premium subscription all ...

Newbie

I reported suspicious activity a few weeks ago as I believe my computer was hacked (after clicking on a link in a work email that was a virus).   I reported this issue and my spotify was working...

Mario

Spotify Legend

668 Views

2 replies

0 likes

  • 668 Views
  • 2 replies
  • 0 likes

Couple problems with my account

I have a trial subscription and I have a couple problems. First the email is wrong, I used Facebook to sign up and the email it used is not associated with my Facebook account anymore, and I also don't have access to it anymore. Second I have a VPN s...

Visitor

I have a trial subscription and I have a couple problems. First the email is wrong, I used Facebook to sign up and the email it used is not associated with my Facebook account anymore, and I also don...

OneByBoo

Roadie

687 Views

1 replies

0 likes

Account
Login
Premium
  • 687 Views
  • 1 replies
  • 0 likes

Hackearon mi correo de login

Hola (: Hace unos meses me hackearon mi correo y mi facebook a los que estaba ligada mi cuenta de Spotify, afortunadamente la sesión en mi celular no se cerro, por lo que he podido seguir usando mi cuenta premium. el problema es que unicamente puedo ...

Visitor

Hola (:   Hace unos meses me hackearon mi correo y mi facebook a los que estaba ligada mi cuenta de Spotify, afortunadamente la sesión en mi celular no se cerro, por lo que he podido seguir us...

Luan

Spotify Star

635 Views

1 replies

0 likes

Account
Login
Premium
  • 635 Views
  • 1 replies
  • 0 likes

My email was hacked

I signed up with spotify a while ago with Facebook, and I recently changed my emails on everything. I will like to change my email on spotify, since the email i was using was hacked. is there any way to change my email? since when it goes to the obje...

Casual Listener

I signed up with spotify a while ago with Facebook, and I recently changed my emails on everything. I will like to change my email on spotify, since the email i was using was hacked. is there any way...

Brunelicia

Community Legend

1422 Views

3 replies

0 likes

Account
  • 1422 Views
  • 3 replies
  • 0 likes

Can't connect to Facebook

Family planPremiumCanada MacBook Air/iPhone 7(iOS 13) I'm trying to connect my account with Facebook to change my display name on Spotify, but every time I try to log in, it doesn't work. I put my username and password in, it registers (so I know it'...

Visitor

  Family plan Premium Canada   MacBook Air/iPhone 7 (iOS 13)   I'm trying to connect my account with Facebook to change my display name on Spotify, but every time I try to log ...

OneByBoo

Roadie

2914 Views

2 replies

0 likes

Account
Login
  • 2914 Views
  • 2 replies
  • 0 likes

Superuser Contribution my Facebook name and Spotify name is different

PlansPremiumCountryIndonesiaDeviceSamsungOperating SystemAndroid My Question or Issuei have changed my facebook username but my spotify username is still my old facebook username, as i remembered if we connect our account to facebook, our display nam...

Visitor

Plans Premium Country Indonesia Device Samsung Operating System Android   My Question or Issue i have changed my facebook username but my spotify username is still my old facebook user...

Ivan

Spotify Legend

812 Views

2 replies

0 likes

Account
  • 812 Views
  • 2 replies
  • 0 likes

Got switched to family plan

I have had Premium for a few years. Today I was adding a new cc number as my previous card was lost and therefore cancelled. After entering my card number, I clicked what I thought was the ok button, and now all of a sudden i am on a family plan. Ple...

Visitor

I have had Premium for a few years. Today I was adding a new cc number as my previous card was lost and therefore cancelled. After entering my card number, I clicked what I thought was the ok button,...

OneByBoo

Roadie

482 Views

1 replies

0 likes

Account
  • 482 Views
  • 1 replies
  • 0 likes

Charged without permission

I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium

Regular

I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium

Billy-J

Spotify Star

1313 Views

5 replies

0 likes

Account
Free
Premium
Subscription
  • 1313 Views
  • 5 replies
  • 0 likes

Spotify Premium Fail

I wont a new Spotify account Subscrition to Premium but evertime i get this error:It looks like you've used a trial offer before. Because of this, you cannot use it again. Subscribe premium with student discount. you can of course get it anyway. I ca...

Visitor

I wont a new Spotify account Subscrition to Premium but evertime i get this error:It looks like you've used a trial offer before. Because of this, you cannot use it again. Subscribe premium with stud...

Billy-J

Spotify Star

469 Views

1 replies

0 likes

Account
Premium
  • 469 Views
  • 1 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountryUSADevice(iPhone SE, iPad 5)Operating System(iOS 13) My Question or IssueSomeone’s hacked into my account and I signed out everywhere and changed my password however when I went to sign back in it said I had the wrong password ...

Casual Listener

Plan Free/Premium Country USA Device (iPhone SE, iPad 5) Operating System (iOS 13)   My Question or Issue Someone’s hacked into my account and I signed out everywhere and changed my pa...

Emilia_8

Community Legend

522 Views

1 replies

0 likes

Account
Security
  • 522 Views
  • 1 replies
  • 0 likes

Solved!! Display name not showing

I created a new account, with a display name of "sarachine", which was supposed to appear in my Spotify profile, but it does not. It shows my actual id username, a bunch of letters and numbers (iyjk2j1me44racjhauxcac6r2). I do know that Spotify rando...

Casual Listener

I created a new account, with a display name of "sarachine", which was supposed to appear in my Spotify profile, but it does not. It shows my actual id username, a bunch of letters and numbers (iyjk2...

Emilia_8

Community Legend

4411 Views

3 replies

0 likes

Account
Other
  • 4411 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New account for no reason

PlanPremiumCountryHellasDeviceXiaomi Mi Note3Operating SystemAndroid 9 My Question or IssueHello I had started my premium 3month trial for 2 weeks and suddenly it signed me out .I couldn't sign in ,I chose to reset my password and I never received an...

Visitor

Plan Premium Country Hellas Device Xiaomi Mi Note3 Operating System Android 9   My Question or Issue Hello I had started my premium 3month trial for 2 weeks and suddenly it signed me o...

Peter

Spotify Legend

3412 Views

5 replies

0 likes

Account
Premium
Security
Subscription
  • 3412 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify app won't login - says offline

PlanPremiumCountryCanada originally, just moved to France with French Sim cardDeviceSamsung galaxy s5Operating SystemAndroid My Question or IssueI just installed a France sim card in my phone after doing a factory reset. I downloaded Spotify but when...

Casual Listener

Plan Premium Country Canada originally, just moved to France with French Sim card Device Samsung galaxy s5 Operating System Android   My Question or Issue I just installed a France sim...

Peter

Spotify Legend

2207 Views

6 replies

1 likes

Login
  • 2207 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Need payment for single to family plan

I had a family plan for a long time. Somehow it was changed to a single plan & a payment was made by mistake. I have a family plan set back up & want the payment transferred to the family plan that is now back in place.

Visitor

I had a family plan for a long time. Somehow it was changed to a single plan & a payment was made by mistake. I have a family plan set back up & want the payment transferred to the family pla...

Peter

Spotify Legend

705 Views

2 replies

0 likes

Account
Premium
Subscription
  • 705 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Pago en PayPal sin targeta de crédito o débito.

Hola buenas, Después de mucho tiempo usando Spotify, he decidido mejorar mi cuenta a Premium. Yo no dispongo de tarjeta de crédito pero si de cuenta bancaria, y procedí a hacer el pago mediante mi cuenta de PayPal como hago en todas mis compras por I...

Casual Listener

  Hola buenas,  Después de mucho tiempo usando Spotify, he decidido mejorar mi cuenta a Premium. Yo no dispongo de tarjeta de crédito pero si de cuenta bancaria, y procedí a hacer el pago...

Katerina

Spotify Legend

5289 Views

2 replies

0 likes

Account
  • 5289 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't use ID, username, Gmail nor fb to login to MY account. HELP.

Hello I have Spotify premium (not family or student) and I can't login to it anymore! Not on computer nor on mobile app. I needed to connect it to my discord earlier but I quickly figured out I did not know my log in. Now I know my password since I u...

Casual Listener

Hello I have Spotify premium (not family or student) and I can't login to it anymore! Not on computer nor on mobile app.    I needed to connect it to my discord earlier but I quickly figu...

Mario

Spotify Legend

981 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 981 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambiar mi nombre de Artista.

Me gustaría saber como puedo cambiar mi nombre de artista ya que tengo mi cuenta verificada como "Dai" pero quiero modificar ese nombre.

Visitor

Me gustaría saber como puedo cambiar mi nombre de artista ya que tengo mi cuenta verificada como "Dai" pero quiero modificar ese nombre.

Mario

Spotify Legend

4827 Views

1 replies

0 likes

Account
  • 4827 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not login on mobile

Hi my mobile use Android Pie I can login in my spotify account in the PC without problems. but when I try to login on my mobile I can not login . and show this message: " This email and password combination is incorrect " please help to login with mo...

Casual Listener

Hi  my mobile use  Android Pie  I can login in my spotify account in the PC  without problems.  but  when I try to login on my mobile  I can not login .  and...

edumusic

Casual Listener

546 Views

3 replies

0 likes

Login
  • 546 Views
  • 3 replies
  • 0 likes

Change of payment

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Jose_M

Spotify Star

403 Views

1 replies

0 likes

Premium
Subscription
  • 403 Views
  • 1 replies
  • 0 likes

Account Name is locked out.

PlanPremiumCountryPHDevice(PC)Operating System(Windows 10) My Question or IssueI'm currently dealing with an issue with my username on Spotify or lack thereof.After backreading a bit, it seems plenty of users already have had issues about theirs too ...

Regular

Plan Premium Country PH Device (PC) Operating System (Windows 10)   My Question or Issue I'm currently dealing with an issue with my username on Spotify or lack thereof. After b...

OneByBoo

Roadie

529 Views

1 replies

0 likes

Account
Premium
  • 529 Views
  • 1 replies
  • 0 likes