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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Appnotworking
  • Visitor
  • 241839 Views
  • 390 replies
  • 24 likes
  • Account
    Free
  • 241839 Views
  • 390 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12683 Views
  • 6 replies
  • 11 likes
  • Security
  • 12683 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527284 Views
  • 989 replies
  • 113 likes
  • Account
  • 527284 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127694 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127694 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution How do I remove my account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy email address was used to create an account (now I know why I kept getting emails from spo...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My emai...
  • Mario
  • Spotify Legend
  • 751 Views
  • 3 replies
  • 0 likes
  • Account
  • 751 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gift Card dosent work

HiI.ve bought a gidt cardand the code dosent workthe seler is shure the code is okWhere should i Write to get help?PlanFamilyCountry POLAND Device

  • Visitor
  • Hi I.ve bought a gidt card and the code dosent work the seler is shure the code is ok Where should i Write to get help? Plan Family Country POLAND   Device       &n...
  • Petya
  • Community Legend
  • 399 Views
  • 2 replies
  • 0 likes
  • Account
  • 399 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Change country on Premium account

Plan: PremiumCountry: want to switch countries My Question or Issue I am from Country A but studied in Country B. Until now, I had a Student Premium account that I have canceled since I will graduate at the end of the month. However, when I try to ch...

  • Casual Listener
  • Plan: Premium Country: want to switch countries     My Question or Issue   I am from Country A but studied in Country B. Until now, I had a Student Premium account that ...
  • Petya
  • Community Legend
  • 2388 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2388 Views
  • 3 replies
  • 0 likes

Recently Played Artists hasn't updated for weeks

PlanFreeCountryUnited StatesDeviceMac/PC/iPhoneOperating System My Question or IssueMy Recently Played Artists list hasn't updated in weeks on all my devices. Not a huge issue but annoying. I mean, who wants Gino Vannelli in their perpetual RPA's?I'v...

  • Visitor
  • Plan Free Country United States Device Mac/PC/iPhone Operating System   My Question or Issue My Recently Played Artists list hasn't updated in weeks on all my devices.  Not a huge ...
  • Emilia_8
  • Community Legend
  • 589 Views
  • 1 replies
  • 2 likes
  • Free
  • 589 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cant remember my email and password

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs the title states i can't remember my email and password to my spotify account. Obviously i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As the ...
  • Petya
  • Community Legend
  • 1167 Views
  • 2 replies
  • 1 likes
  • Account
  • 1167 Views
  • 2 replies
  • 1 likes

Error in invité family

hi, i juist invites my husband to spotify premium familiy.since hé didn’t search how to install spotify, we typed my username and password instemde of making a new free account.trying to follow the invite link we get the message ‘ you cannot be added...

  • Visitor
  • hi, i juist invites my husband to spotify premium familiy. since hé didn’t search how to install spotify, we typed my username and password instemde of making a new free account. trying to follow t...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Premium
  • 344 Views
  • 1 replies
  • 0 likes

Being ignored by customer service

Spotify customer service is terrible. I have been locked out of my premium account for several days now. I got an email saying to wait while they conduct an investigation 5 days ago. @SpotifyCares on Twitter told me 2 days ago that the accounts team ...

  • Casual Listener
  • Spotify customer service is terrible. I have been locked out of my premium account for several days now. I got an email saying to wait while they conduct an investigation 5 days ago. @SpotifyCares on...
  • Billy-J
  • Spotify Star
  • 646 Views
  • 1 replies
  • 0 likes
  • Account
  • 646 Views
  • 1 replies
  • 0 likes

Solved!! My account was hacked and I want an update

My Question or IssueCase #16725670. I reported my premium account hacked on 12/31 and can not get any kind of response from Spotify. It's been 3 days, I don't even want the account back just the money spent on premium.

  • Casual Listener
  •   My Question or Issue Case #16725670. I reported my premium account hacked on 12/31 and can not get any kind of response from Spotify. It's been 3 days, I don't even want the account back jus...
  • Billy-J
  • Spotify Star
  • 878 Views
  • 3 replies
  • 0 likes
  • Account
  • 878 Views
  • 3 replies
  • 0 likes

Superuser Contribution Random songs play at random time

PlanPremiumCountryUKDeviceiPad, Samsung Galaxy Edge 5, DesktopOperating SystemiPADOS, Android, Desktop My Question or IssueI'm pretty sure my account is compromised at this point in time, whilst i wasn't at home 133 plays on my account were made to a...

  • Visitor
  •   Plan Premium Country UK Device iPad, Samsung Galaxy Edge 5, Desktop Operating System iPADOS, Android, Desktop   My Question or Issue I'm pretty sure my account is compromised a...
  • Mario
  • Spotify Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • Account
  • 550 Views
  • 1 replies
  • 0 likes

Created my account while I was in vacation...

here what I did: I created an account and took a family plan while I was in vacation in France... But I live in Belgium. The problem is that now my credit card is associated to France and I can't change it, and I can't add members to the Familly as t...

  • Visitor
  • here what I did: I created an account and took a family plan while I was in vacation in France... But I live in Belgium. The problem is that now my credit card is associated to France and I can't cha...
  • Emilia_8
  • Community Legend
  • 597 Views
  • 3 replies
  • 0 likes
  • Account
  • 597 Views
  • 3 replies
  • 0 likes

Can I merge accounts?

PlanFree/Premium - BOTH!!! That's the problem CountryUSADeviceiPhone XOperating SystemiOS 10 My Question or IssueI have a free plan and a premium plan. Here's what happened - I had the free plan and received a gift card for a year of premium. I thoug...

  • Visitor
  • Plan Free/Premium - BOTH!!!  That's the problem  Country USA Device iPhone X Operating System iOS 10   My Question or Issue I have a free plan and a premium plan.  Here'...
  • Luan
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
  • 517 Views
  • 1 replies
  • 0 likes

Profile Name has been changed to something weir

PlanPremiumCountrySwitzerlandDevice(Google Pixel 3a)Operating System(Android 10) My Question or IssueUser profile name has been changed to something cryptic (see screenshot). Please help.Thank you!

  • Casual Listener
  • Plan Premium Country Switzerland Device (Google Pixel 3a) Operating System (Android 10)   My Question or Issue User profile name has been changed to something cryptic (see screenshot)....
  • Emilia_8
  • Community Legend
  • 834 Views
  • 5 replies
  • 0 likes
  • Account
  • 834 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Account Name

Is there a way to display my Facebook name rather than my display name? 

  • Regular
  • Is there a way to display my Facebook name rather than my display name?  
  • Peter
  • Spotify Legend
  • 1933 Views
  • 9 replies
  • 0 likes
  • Account
  • 1933 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution [Scrobbler] Scrobbles not showing in last fm

Plan: FamiliyPremiumCountry: NetherlandsDevice: Problem device: Mac 2014 Hello All, Since today my played songs in spotify can no longer be scrobbled to last.fm. I have disconnected everything (scrobblers in last.fm) and restarted and reconnected spo...

  • Casual Listener
  • Plan: Familiy Premium Country: Netherlands Device: Problem device: Mac 2014   Hello All,   Since today my played songs in spotify can no longer be scrobbled to last.fm. I have discon...
  • Peter
  • Spotify Legend
  • 1611 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1611 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Artist list disappeared

PlanPremiumCountryGermanyDeviceMacbook Pro 2012 + Android My Question or IssueHello everyone. Suddenly my artist List got deleted except 2 Artists. I encounter the issue on my phone, my macbook as well as in the web player so it is definitely connect...

  • Casual Listener
  •   Plan Premium Country Germany Device Macbook Pro 2012 + Android   My Question or Issue Hello everyone. Suddenly my artist List got deleted except 2 Artists. I encounter the issue ...
  • Peter
  • Spotify Legend
  • 16450 Views
  • 13 replies
  • 1 likes
  • Account
    Premium
  • 16450 Views
  • 13 replies
  • 1 likes

Log in to account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Glaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy mom and I use the family premium account and she’s the account manager. She was logged out ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Glaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My mom a...
  • Emilia_8
  • Community Legend
  • 707 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 707 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing Countries after Family Account Subscription

PlanPremium FamilyCountryUS and CanadaDeviceSamsung S8, DesktopOperating SystemAndriod, Windows 10 My Question or IssueMy Wife and I are trying to get set up on my Family Premium account. I am from the US originally and moved to Canada when we got ma...

  • Regular
  • Plan Premium Family Country US and Canada Device Samsung S8, Desktop Operating System Andriod, Windows 10   My Question or Issue My Wife and I are trying to get set up on my Family Pre...
  • Darth_Bane
  • Regular
  • 3100 Views
  • 4 replies
  • 1 likes
  • Account
  • 3100 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify doesn't recognise my username or email - CANT LOG IN

Hopefully someone can help. My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn.When I enter this to try to reset new password no email is sent through to the registered account. I also enter in my registered email to reset m...

  • Casual Listener
  • Hopefully someone can help.   My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn. When I enter this to try to reset new password no email is sent through to the...
  • Petya
  • Community Legend
  • 1689 Views
  • 3 replies
  • 0 likes
  • Login
  • 1689 Views
  • 3 replies
  • 0 likes

Premium Family - Address confirmation

Plan Premium FamilyCountry GermanyDevice Samsung Galaxy 9 , Windows PCOperating System Android 9, Windows 10 My Question or IssueSince a couple of weeks I try to add an account for my younger son. Every time I try, Spotify asks me to enter our addres...

  • Visitor
  • Plan Premium Family Country Germany Device Samsung Galaxy 9 , Windows PC Operating System Android 9, Windows 10   My Question or Issue Since a couple of weeks I try to add a...
  • Billy-J
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • Premium
  • 545 Views
  • 1 replies
  • 0 likes