Premium family subscription but can't find friends or transfer playlists

[akasnara]

We upgraded to a family premium subscription. I can't find my husband's account to follow and I can't transfer over my playlists from his account. Help!

[MattSuda · Accepted solution]

Hey @akasnara

If you contact support they will be able to help you move over the playlists to your new account.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook