Premium + favorites are gone?

[user-removed]

Hi all,

I created a Spotify Premium account through Facebook more than a year ago, then deactivated my Facebook this past December.
Spotify continued to give me service until a few days ago when it demanded that I log back into my Facebook to get access to my music. I did, attempted to dislodge the Spotify account from the Facebook account, and now I have lost all of my favorites.

Upon inspection, I've also seemed to have lost my Premium status despite having automatically paid for it earlier this month! This stinks. 😕

Do I have to change my email address and start a new account? I don't want to keep using Facebook, but I'd really like my music back, and my favorites!

I sent in a case earlier today with no response yet, the number is: # 01260988

Thank you.

[Josh]

Hello!

Do you log in with your Facebook account or with a username? When you contacted support, did you reply to an automated reply (if you got one)? They usually try to get back to people within 24 hours, so they should get back to you soon 🙂

[user-removed]

I believe it was always the Facebook account...because I made the account through them, I never made a regular username to my knowledge. Aside from a string of numbers that I'd see as the "username" sometimes, but I never gave it much thought. For the most part, I remained constantly logged into the Spotify account because I use it so much on both my phone and computer.

[user-removed]

I did receive what I thought was the automated reply...why do I reply to the automated reply?

[Peter__]

Its a silly system, but replying to the automated email will ensure your case reaches an adviser as soon as possible.

After replying, if you don't hear anything back within 48 hours, give us a shout here and we can escalate it further for you.

[user-removed]

@Peter, thank you!

I replied to the automated email this morning stating that I still have the issue and that I've posted it here in the forums. Still nothing, hope that I can get this resolved soon.

[user-removed]

So, I've not received any sort of response that hasn't been automated from Spotify, it's been a few days now. Replied to the automated email again this morning. Feeling that this is really poor form for Spotify. Disappointed, frankly. I mean I know I made a mistake by not thinking about how I made the account through Facebook, but couldn't the service disappeared right after I deactivated the account and not two months later? Come on guys. Especially since I automatically paid on the 18th of this month.

[Josh]

Hello again! 

Do you have a case number? I can try to escalate it for you 🙂

[user-removed]

The case number is in my first post above ^^

But here it is again: Spotify Case # 01260988: I can’t log in to Spotify ref:_00DD0pxIW._500D0Zs62r:ref

Help please, still no answer from anyone. I am a sad panda without my music. 😞

[arkady337 · Accepted solution]

I was previously emilyprn. They have fixed everything and I am sooooooo pleased! Thank you thank you spotify support!

They had me create another account that was not associated with the Facebook account, and they took care of the rest (moving songs over, etc).

People with account issues, there IS hope, just be patient and all will be taken care of in due time. 🙂