Premium features lost

[Afro1996]

I'm a paying premium user but since I updated the app I lost all my premium features
What to do?

[Kamran]

Hey. Thanks for posting in the Spotify Community.

I'd recommend going through these steps to see if you have an active Premium subscription.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt Spotify sends to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. Spotify will then take you through a survey to point you in the right direction.