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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157979 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157979 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10684 Views
  • 3 replies
  • 10 likes
  • Security
  • 10684 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508190 Views
  • 985 replies
  • 112 likes
  • Account
  • 508190 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124652 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124652 Views
  • 74 replies
  • 12 likes

Being charge with monthly fees but not able to access to account

I have signed up with Spotify and also tried to try out the 30 day free premium trail but never had the access and it kept showing on my account suscribtion FREE and yesterday on 1/10 got charge monthly fees with sending out a receipt or having acces...

  • Newbie
  • I have signed up with Spotify and also tried to try out the 30 day free premium trail but never had the access and it kept showing on my account suscribtion FREE and yesterday on 1/10 got charge mont...
  • Bearfootrecords
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Cannot Redeem Spotify Gift Card

I am trying to redeem a Spotify gift card, but Spotify says my account is Premium and I cannot add the gift card. Is there a workaround so that I can add it, or a change I can make to my account so that it will accept the card as payment?

  • Newbie
  • I am trying to redeem a Spotify gift card, but Spotify says my account is Premium and I cannot add the gift card. Is there a workaround so that I can add it, or a change I can make to my account so t...
  • Bearfootrecords
  • Community Legend
  • 252 Views
  • 1 replies
  • 1 likes
  • 252 Views
  • 1 replies
  • 1 likes

Double premium subscription (iTunes and Spotify)

Hi ! Recently I've noticed that my card is being charged twice a month for Spotify subscriptions. I looked into it and found that there's a sort of double subscription, one through iTunes, and one through Spotify itself. I've contacted Apple in order...

  • Casual Listener
  • Hi !   Recently I've noticed that my card is being charged twice a month for Spotify subscriptions. I looked into it and found that there's a sort of double subscription, one through iTunes, a...
  • OviiiOne
  • Community Legend
  • 374 Views
  • 4 replies
  • 1 likes
  • Premium
    Subscription
  • 374 Views
  • 4 replies
  • 1 likes

Forgot username and email to account

I keep getting charged for this app that don't even use anymore and can't cancel the subscription because I had forgotten the login information. What is my other roptions so I don't have to reorder a whole new card ?

  • Newbie
  • I keep getting charged for this app that don't even use anymore and can't cancel the subscription because I had forgotten the login information. What is my other roptions so I don't have to reorder a...
  • Bearfootrecords
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! how to restore deleted a song on accident in playlist

high i am kgupta16 and i deleted a song on accident which i dont remember any of the lyrics too nor the title or artist of it. Ironically this is also my favorite song...please help me...i lost this sont late night oct1 up to mid day eveneing oct2 an...

  • Newbie
  • high i am kgupta16 and i deleted a song on accident which i dont remember any of the lyrics too nor the title or artist of it. Ironically this is also my favorite song...please help me...i lost this ...
  • Bearfootrecords
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

pay to much

I have a spotify account but dont have premium but still had to pay 12 dollars while i ve never had premium how can i get in contact with them or get my money back?

  • Newbie
  • I have a spotify account but dont have premium but still had to pay 12 dollars while i ve never had premium how can i get in contact with them or get my money back?
  • Bearfootrecords
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Spotify Available Devices

Hello I recently started noticing that on the devices available there is an Carls Iphone listed there and it keeps on using my account. I have no idea who it is. I need to remove it permenately. I log in through facebook so removed spotify from my fa...

  • Casual Listener
  • Hello   I recently started noticing that on the devices available there is an Carls Iphone listed there and it keeps on using my account.  I have no idea who it is.  I need to remove...
  • Bearfootrecords
  • Community Legend
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Spotify student

I already paid for student and was approved. It wasnt applied to my account and its asking me to put in my card info aftet they charged me

  • Newbie
  • I already paid for student and was approved. It wasnt applied to my account and its asking me to put in my card info aftet they charged me
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Subscription from Premium Individual to Family

Im having troubles cancelling my subscription on Spotify as an individual account so I can move into the Family subscription. I already canceled it on iTunes but on Spotify and the website, it says I'm still subscribed for Premium. How can I manually...

  • Newbie
  • Im having troubles cancelling my subscription on Spotify as an individual account so I can move into the Family subscription. I already canceled it on iTunes but on Spotify and the website, it says I...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Vodafone + spotify

I have a Vodafone plan which gives me spotify premium. It has always work perfectly but recently it has stopped when I started using a new phone. I have tried removing and reinstalling but it still doesn't work. Any suggestions??

  • Newbie
  • I have a Vodafone plan which gives me spotify premium. It has always work perfectly but recently it has stopped when I started using a new phone. I have tried removing and reinstalling but it still d...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Account hacked

Recently I noticed that someone was using my account as it came up with a message "You are listening on iPhoneDELCURAWICHA". I used the contact us form on spotify and I jsut got the following email: "Hi there,Thank you for your message. We’re sorry t...

  • Visitor
  • Recently I noticed that someone was using my account as it came up with a message "You are listening on iPhoneDELCURAWICHA".   I used the contact us form on spotify and I jsut got the followin...
  • Maxim
  • Spotify Star
  • 865 Views
  • 1 replies
  • 0 likes
  • Account
  • 865 Views
  • 1 replies
  • 0 likes

Help

What is spotifys contact number for new zealand?

  • Newbie
  • What is spotifys contact number for new zealand?
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Account hijacked

Hi, I logged in today on my machine and just a couple of seconds later I got an email where it said my email had changed. The mail was changed from my erik.solhaug@gmail.com to ali.ghaffre1376@gmail.com.It is really frustrating not being able to call...

  • Newbie
  • Hi, I logged in today on my machine and just a couple of seconds later I got an email where it said my email had changed. The mail was changed from my erik.solhaug@gmail.com to ali.ghaffre1...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Changing my username

Is it possible to change my username?

  • Newbie
  • Is it possible to change my username?
  • Algee
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes

deactivated but didn't

So I deactivated my premium account a few months ago, I've still been getting charged and I can't log into my account anymore. Any suggestions?

  • Newbie
  • So I deactivated my premium account a few months ago, I've still been getting charged and I can't log into my account anymore. Any suggestions?  
  • Mattosaurus
  • Community Legend
  • 609 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 609 Views
  • 1 replies
  • 0 likes

Account Hacked

On sept 23 I received a message of a Premium account payment. It was not mine, because the username was timmyney, mine is pilarsegurao, so I figured it was a mistake. I tryed to acces my account today, and I was not able to do so. I have changed my p...

  • Newbie
  • On sept 23 I received a message of a Premium account payment. It was not mine, because the username was timmyney, mine is pilarsegurao, so I figured it was a mistake. I tryed to acces my account toda...
  • Andriios
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Still charged after cancelling

Alright. Over a month ago, I cancelled my subscription. And I have now been charged TWICE. The first one I chaulked up to not being in time to cancell before the auto pay came in. But this time I should NOT have been charged!I went through the whole ...

  • Newbie
  • Alright. Over a month ago, I cancelled my subscription. And I have now been charged TWICE. The first one I chaulked up to not being in time to cancell before the auto pay came in. But this time I sho...
  • Mattosaurus
  • Community Legend
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Family subscription

I had a family subscription and paid for 3 months. Now it switched to free. I'm trying to add my daughter and it denies her. This is annoying that you can't call.

  • Newbie
  • I had a family subscription and paid for 3 months. Now it switched to free. I'm trying to add my daughter and it denies her. This is annoying that you can't call.
  • MattSuda
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Recover delted songs from playlist

Title says it all. I accidently deleted some songs from my playlist "Fall 2016" and can't recall the artist/song. I even found a link to the song, but the link takes me back to my playlist and then says "Song cannot be found." Searched the forums and...

  • Newbie
  • Title says it all. I accidently deleted some songs from my playlist "Fall 2016" and can't recall the artist/song. I even found a link to the song, but the link takes me back to my playlist and then s...
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Premium subsciption not active

Although I have been paying for premium months, it is not active. I have not used it for months, so did not recognize.How can i fix this?

  • Newbie
  • Although I have been paying for premium months, it is not active. I have not used it for months, so did not recognize. How can i fix this?
  • Kamran
  • Composer
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes