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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14910 Views

7 replies

11 likes

Security
  • 14910 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554847 Views

991 replies

116 likes

Account
  • 554847 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131275 Views

74 replies

12 likes

Account
Login
Premium
  • 131275 Views
  • 74 replies
  • 12 likes

why do I pay 12.99 for Spotify premium?

Advertised is £9.99 for Spotify, but I pay £12.99?

Casual Listener

Advertised is £9.99 for Spotify, but I pay £12.99?

osornios

Spotify Star

336 Views

3 replies

0 likes

Premium
Subscription
  • 336 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account trubble

Hi.My account suddenly went from premium to free. With out me doing anything.Has anyone tried that?

Newbie

Hi. My account suddenly went from premium to free. With out me doing anything. Has anyone tried that?

Alejandro_C

Spotify Legend

201 Views

1 replies

0 likes

Account
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members in military; not at same address

If a family member is in military and uses home address for most mail, can they be added to family plan?

Newbie

If a family member is in military and uses home address for most mail, can they be added to family plan?  

Alejandro_C

Spotify Legend

234 Views

1 replies

0 likes

Premium
  • 234 Views
  • 1 replies
  • 0 likes

Issues with Spotify premium.

Okay so, I have had Spotify for a while now. Re-downloaded it less than a month ago and decided to go to the premium pack. My Spotify logged out of itself today, and the premium isn't there. Have tried typing in details time after time and it says th...

Newbie

Okay so, I have had Spotify for a while now. Re-downloaded it less than a month ago and decided to go to the premium pack. My Spotify logged out of itself today, and the premium isn't there. Have tri...

Mattosaurus

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not back

Hi! We have a family pack months ago and was downgraded to premium because of late payment. Now that we've settled the payment the accounts are still not upgraded to premium. What should we do?

Newbie

Hi! We have a family pack months ago and was downgraded to premium because of late payment. Now that we've settled the payment the accounts are still not upgraded to premium. What should we do?

Alejandro_C

Spotify Legend

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Refund and ticket answering times

Hi, on the 14th of november ive sent a ticket to the spotify support asking for a refund for the upcoming period of my premium membership from the 16th of november till the 16th of december. Since the premium time hasnt started yet i figured it would...

Gig Goer

Hi, on the 14th of november ive sent a ticket to the spotify support asking for a refund for the upcoming period of my premium membership from the 16th of november till the 16th of december. Since ...

yusukeyoko

Newbie

1339 Views

13 replies

0 likes

  • 1339 Views
  • 13 replies
  • 0 likes

Superuser Contribution 30 days was supposed to be free, but I was charged

Hi, I signed up for premium as a student account under the notice that the first 30 days was free and I wouldn't be charged until 10/29/2016. I was charged last night. It is NOT a pending transaction, it is a completed transaction. Can I get assistan...

Newbie

Hi, I signed up for premium as a student account under the notice that the first 30 days was free and I wouldn't be charged until 10/29/2016. I was charged last night. It is NOT a pending transaction...

Alejandro_C

Spotify Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

How to switch from facebook-login to email-longin

Now i have to log in with facebook,But i want to log in to my account with my emailadres and a password. How can i change this?/ how can i switch from facebook-login to email-longin

Newbie

Now i have to log in with facebook, But i want to log in to my account with my emailadres and a password. How can i change this?/ how can i switch from facebook-login to email-longin

Maxim

Spotify Star

797 Views

3 replies

0 likes

Login
  • 797 Views
  • 3 replies
  • 0 likes

Releasing Email

I'm in an endless loop and Spotify has nonexistent customer service. I try to log in and it says to use my Facebook credentials. I try to do that, and it says I do not have a Facebook account connected with the account. I try to create a new account ...

Visitor

I'm in an endless loop and Spotify has nonexistent customer service. I try to log in and it says to use my Facebook credentials. I try to do that, and it says I do not have a Facebook account connect...

Mattosaurus

Community Legend

482 Views

1 replies

0 likes

Account
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Subscription

I paid for the student discount subscription, charged my account and everything. Spotify has yet to change my status from free to premium. How do i change this??

Newbie

I paid for the student discount subscription, charged my account and everything. Spotify has yet to change my status from free to premium. How do i change this?? 

Alejandro_C

Spotify Legend

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discount for High school students

I've entered my Nus card number however it has no button to continue

Newbie

I've entered my Nus card number however it has no button to continue

Alejandro_C

Spotify Legend

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pgto

Não consigo atualizara o pagamento . Estou com o app em pausa

Newbie

Não consigo atualizara o pagamento . Estou com o app em pausa

Alejandro_C

Spotify Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution connect with facebook

Bonjour, Je vous écris car il se trouve que je n'arrive plus à me connecter à spotify via facebook ni à changer de mot de passe. Comment puis je y remedier ? Merci.

Newbie

Bonjour,   Je vous écris car il se trouve que je n'arrive plus à me connecter à spotify via facebook ni à changer de mot de passe. Comment puis je y remedier ?   Merci.    

Anyk17

Spotify Star

178 Views

1 replies

0 likes

Account
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution yo

yeet 

Newbie

yeet  

Anyk17

Spotify Star

206 Views

1 replies

0 likes

Account
Premium
Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay

Can I pay premium family in oxxo?I'm mexican!!

Newbie

Can I pay premium family in oxxo? I'm mexican!!

Anyk17

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get songs on my phone

Hello! I was first subscribed through regular premium service. Then my service was interrupted because my card was declined. I ended up signing up again using the student premium service and by adding a new card. I'm getting all my songs when I open ...

Newbie

Hello! I was first subscribed through regular premium service. Then my service was interrupted because my card was declined. I ended up signing up again using the student premium service and by addin...

Anyk17

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Consisting premium account and now a Fido subscription; how to combine ?

Dear Spotify,I already have had a premium (Dutch) Spotify account for a year.Now i've recently started to live in Canada, i got myself a new I-phone including a new Fido account + Canadian mobile number and now i get Spotify offered for free by Fido....

Newbie

Dear Spotify, I already have had a premium (Dutch) Spotify account for a year. Now i've recently started to live in Canada, i got myself a new I-phone including a new Fido account + Canadian m...

Anyk17

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Free Trial

Hi I just created my spotify account and went on to get the free trial which ends at 31 October. However, right after, i chanced upon the Spotify Premium Plan and i accidentally subscribed to it. I immediately cancelled the subscription and it tells ...

Newbie

Hi I just created my spotify account and went on to get the free trial which ends at 31 October. However, right after, i chanced upon the Spotify Premium Plan and i accidentally subscribed to it. I i...

Anyk17

Spotify Star

249 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why you change my playlists songs!?

I was listening an ABBA's song and after, the song was another one, I have premium, and I'm so dissatisfied

Newbie

I was listening an ABBA's song and after, the song was another one, I have premium, and I'm so dissatisfied 

Anyk17

Spotify Star

172 Views

1 replies

0 likes

Login
  • 172 Views
  • 1 replies
  • 0 likes