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Premium for family : No mail/link?

Premium for family : No mail/link?

Got Spotify for family yesterday, and added my fiance. He should have got an e-mail with The invitation but he hasnt got anything? 

Reply
1 Reply

Hey there, @Stabben89!

 

Thanks for coming to the Spotify Community.

 

We're here to help, don't worry!

Firstly, can you check:
1). The steps here on Premium for Family.

2). Has he opened a Spotify account under this email yet? If not, can he try opening a Spotify account first, and then re-send the invite?
3). Are you able to try sending the invite to a different email?
4). We know it sounds simple, but we'd also recommend double-checking any junk/spam folders too, just in case.

If these tips don't help, get right back to us 🙂

We're happy to look at things more with you.

 

All the best,

/M

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