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Premium

When logging into my account it says i don't  have premium, but my bank statement clearly says money was taken out on December  the 1st None of the below information is required. However, the more you how do I contact a person to  rectify this

easier it will be for us to try and help.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey @Langleytwin ,

 

You should look on the receipt you got sent to your email address. This should say the username that you subscribed to Spotify Premium with!
Try to log in with that account.
When you see a 10 digit number login with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png

 

This support site could be helpful too 🙂

Have a great day!

Luke

LukeSpotify Star
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