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Recover premium subscription

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Recover premium subscription

aazbeltran
Newbie

 

El día de hoy realicé una compra de un cupon premium a mi cuenta, el problema es que por error lo compré a mi cuenta anterior(La de facebook).

Mi Facebook fue dado de baja hace unos meses, y no me deja acceder, deseo saber que puedo hacer para recuperar mi suscripción en mi nueva cuenta.

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Re: Recover premium subscription

Peter__
Community Legend

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to get that subscription moved over to the correct account for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

1 Reply
Solution!

Re: Recover premium subscription

Peter__
Community Legend

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to get that subscription moved over to the correct account for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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