Help Wizard

Step 1


Redeeming Gift Card Code

Redeeming Gift Card Code

I've got a Spotify Premium Gift card which I have been trying to redeem but every time I put the code in there is a message saying "something went wrong". The receipt says that the card has been activated and it was bought in the last year so I don't know why it isn't working. 

4 Replies

Hi @jo153,


Thanks for posting in the Spotify Community!


Can you try redeeming your gift card here using a different browser or a private window? If that doesn't help, I would recommend trying the suggestion provided in this support article under “Not working?”


If you still get an error message when you try redeeming your gift card, can you attach a screenshot of the error message? Make sure to hide sensitive information when posting in the Community.


Let me know how it goes, as well as if you have any other questions.


Have a good day!

AdamDamSpotify Star
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Card ********************


< moderator edit > 

Hello, I had a problem with my gift card by accident, the verification code 


< moderator edit > 

Hey there!


Please take a look at the reply from @AdamDam and let us know if any difficulties arise!
Hope this helps 🙂

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