SOMEONE COULD HELP ME WITH MY ACCOUNT??

[gwennah01]

Country

Italy

Device

(Samsung Galaxy)

Operating System

(Android)

My Question or Issue

Hello,

I believe someone may have changed the email address linked to my Spotify account. I’ve had this account for several years, and the profile picture was a black and white image. When I try to log in using my usual email, it says it’s incorrect, and when I try to look it up by username, it shows a different Gmail account that doesn’t belong to me.

I’m very concerned that my account may have been compromised. Please help me recover it. I can provide any additional information to prove that I’m the rightful owner.

Thank you in advance.

[Billy-J]

Hey @gwennah01, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.