Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
United Kingdom
Device
Pixel 2 XL, Google Home Mini, Desktop
Operating System
Windows 10, Android 9
My Question or Issue
I think Spotfy is using our account while we are offline to get more "viewers".
I'm very frustrated with that.
I found a lot of people with the same issue, and the official communication from spotfy is, we need to change our password.
But, no one is using our account, because is always the same musics and playlists.
Spotfy need to stop doing this to us or fix this problem.
Maybe a test by spotify? I doubt it, this just seems like easy money from views.
Hey @Glitchma and @RodrigoKazuma,
Thanks for getting in touch!
We can guarantee that no accounts are being used by us to generate plays. There is however different mechanics implemented that suggests songs you will probably like. Some examples are the Discovery Weekly, Release Radar and the Daily mixes. If you are a Free users we might even place songs in your playlists. Songs you will probably like of course, and songs you can remove from the playlist.
Another possibility is that another person is using your account. Perhaps on a device you forgot to log out. In these cases we suggest you take a look at this page.
Hope this clarifies some things. Let us know if you have further questions.
Have a nice day!
It's still happening, and it's nothing to do with anyone accessing my account with my password/login.
I also had this problem with the "I'll Be There" song and one other that I can't remember. I could immediately tell it was something fishy. I also checked out the artist page only to find the same info as you: recent addition to spotify, only one song, no bio, etc. And the song was just the words "I'll Be There" repeating over and over again for 3 minutes straight.
At first, I thought I had accidentally changed the song while listening to my music, but then it kept happening and I knew something was wrong. I'd be listening to music and it would change back to that song on its own. One day I just paused it and it started to play again, and I'd keep pausing it but it would just play again and again and that scared me. I got "hack" vibes but my password was not the issue. It eventually stopped happening, but I've also since noticed that the song and artist are no longer on spotify.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…