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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75800 Views

28 replies

0 likes

  • 75800 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93199 Views

9 replies

2 likes

Account
Login
  • 93199 Views
  • 9 replies
  • 2 likes

My Mixtape is weird?

Hi, I don't know if this is the right spot for this question but I have some problems with my Mixtape. I love the my Mixtape section and I use it all the time because the playlists are always very good.But recently some Mixtapes I always listened to ...

Newbie

Hi, I don't know if this is the right spot for this question but I have some problems with my Mixtape.    I love the my Mixtape section and I use it all the time because the playlists are...

arnavsareen123

Roadie

340 Views

1 replies

0 likes

Account
Other
Premium
  • 340 Views
  • 1 replies
  • 0 likes

I know my account name but cant remember what email i used

I tried to sign in on my computer but I couldnt remember my pasword so I did a pasword reset with 2 emails but it didnt give me the right accounts

Newbie

I tried to sign in on my computer but I couldnt remember my pasword so I did a pasword reset with 2 emails but it didnt give me the right accounts 

Jose_M

Spotify Star

453 Views

1 replies

1 likes

Account
  • 453 Views
  • 1 replies
  • 1 likes

Solved!! Your Mixtapes

Seems that the first attempt didn't work, so I write this again. Also, I don't know if this is the correct location for this question, I just don't find the correct one.I just wanted to listen to Irish folk and have an automatic mixtape for that. So ...

Regular

Seems that the first attempt didn't work, so I write this again. 😕 Also, I don't know if this is the correct location for this question, I just don't find the correct one. I just wanted to liste...

Jose_M

Spotify Star

796 Views

3 replies

1 likes

Other
  • 796 Views
  • 3 replies
  • 1 likes

Can i send spotify premium to friend with paypal gift card

PlanFree/PremiumCountry My Question or Issue So I'm trying to send a spotify premium account to my good friend but I don't have a debit card and I'm planning to send her a spotify premium account via pay pal gift card. Is this feasible? And if I have...

Newbie

    Plan Free/Premium Country       My Question or Issue   So I'm trying to send a spotify premium account to my good friend but I don't have a debit card and ...

OneByBoo

Roadie

1011 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1011 Views
  • 1 replies
  • 0 likes

Solved!! Is there anyway to go back to the old version of Spotify?

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

1825 Views

1 replies

0 likes

Account
  • 1825 Views
  • 1 replies
  • 0 likes

Spotify account security - two-step authentication with mobile number

Spotify account security. When will finally come the two-step authentication with mobile number? Please add!

Regular

Spotify account security. When will finally come the two-step authentication with mobile number? Please add!

Maxim

Spotify Star

418 Views

1 replies

0 likes

Account
Login
Security
  • 418 Views
  • 1 replies
  • 0 likes

Spotify in Europe

Hello, i was wandering when or even if spotify will ever be available in Slovenia?

Newbie

Hello, i was wandering when or even if spotify will ever be available in Slovenia? 

32165455

Newbie

890 Views

2 replies

1 likes

  • 890 Views
  • 2 replies
  • 1 likes

Unknown device listening on my account.

Is there any way to check who has logged into my account and from where?My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" and I have no clue who this is.I quickly logged off all devi...

Regular

Is there any way to check who has logged into my account and from where? My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" an...

Billy-J

Spotify Star

1988 Views

1 replies

0 likes

Account Details
Premium
  • 1988 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook created account doesn't show Facebook connection

I've been using the same Spotify account for a while now. It was created by connecting Spotify to my facebook account. It was all fine until at some point recently all information disappeared from all my Spotify apps just to be replaced by a number. ...

Casual Listener

I've been using the same Spotify account for a while now. It was created by connecting Spotify to my facebook account. It was all fine until at some point recently all information disappeared from al...

zoesalvucci

Casual Listener

984 Views

5 replies

1 likes

Account
  • 984 Views
  • 5 replies
  • 1 likes

BUG: Album art of local songs does not display correctly anymore

My Question or Issue On Premium Account of Spotify, the album art of local mp3 files got replaced by an ad from mp3glu. Spotify must restore the previous behaviour, since customers are not interested on paying for seeing ads, especially when playing ...

Casual Listener

My Question or Issue    On Premium Account of Spotify, the album art of local mp3 files got replaced by an ad from mp3glu.   Spotify must restore the previous behaviour, ...

Jollof

Composer

542 Views

1 replies

0 likes

Other
Premium
  • 542 Views
  • 1 replies
  • 0 likes

Solved!! premium on pc but not on cell

( My Question or Issue yes I have spotify on my cell and on my pc which plays the premium but my cell does not . Why is that and how can I get my cell to play the premium ?? Than k you Isabel.

Music Fan

  (   My Question or Issue  yes I have spotify on my cell and on my pc which plays the premium but my cell does not  . Why is that and how can I get my cell to play the premiu...

chappie60

Music Fan

3766 Views

9 replies

0 likes

Premium
  • 3766 Views
  • 9 replies
  • 0 likes

Superuser Contribution Change country

Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?

Newbie

Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?

Peter

Spotify Legend

581 Views

3 replies

0 likes

  • 581 Views
  • 3 replies
  • 0 likes

delete credit card

i want delete my card information immediately, it's really bad that i dont have option there..

Casual Listener

  i want delete my card information immediately, it's really bad that i dont have option there..

Billy-J

Spotify Star

4222 Views

1 replies

0 likes

Account
Premium
Subscription
  • 4222 Views
  • 1 replies
  • 0 likes

How Do I contact Support and check my plan?

How Do I contact Support and check my plan? PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow Do I contact Support and check my plan?

Newbie

How Do I contact Support and check my plan?   Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How Do ...

tapehead

Roadie

560 Views

2 replies

0 likes

Account
  • 560 Views
  • 2 replies
  • 0 likes

why downloaded songs are heard with lower volume?

Hello!!why downloaded songs are heard with lower volume?I doubt it's because of the quality, because I have it to the maximumthanks!!

Composer

Hello!! why downloaded songs are heard with lower volume?I doubt it's because of the quality, because I have it to the maximum thanks!!

Keanu_C

Community Legend

1493 Views

3 replies

2 likes

Account
Premium
  • 1493 Views
  • 3 replies
  • 2 likes

Account Keeps Getting Hacked

PlanPremiumCountry United StatesDeviceWindows Laptop and Android PhoneOperating SystemAndroid Oreo, Windows 10 My Question or Issue Alright so this is the second time this week my account got hacked, and this time they changed the email. First time t...

Casual Listener

Plan Premium Country  United States Device Windows Laptop and Android Phone Operating System Android Oreo, Windows 10   My Question or Issue  Alright so this is the seco...

LaloPech

Songwriter

932 Views

1 replies

0 likes

Account
Security
  • 932 Views
  • 1 replies
  • 0 likes

PLEASE HELP I'VE BEEN HACKED

PlanPremiumCountry USADeviceWindows LaptopOperating SystemWindows 10 My Question or Issue Sorry for the clickbait but my account got hacked again, and I can't get any kind of customer support to respond. Does anyone know how to undo the latest email ...

Casual Listener

Plan Premium Country  USA Device Windows Laptop Operating System Windows 10   My Question or Issue   Sorry for the clickbait but my account got hacked again, and I can't...

LaloPech

Songwriter

332 Views

1 replies

0 likes

Account
Security
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Proof of Spotify security breach

Someone from Spotify please PM me as I have proof of a Spotify security breach, discovered online this morning. I have already sent an email, a Tweet and Facebook post to Spotify but no one has gotten back to me yet. Please contact me ASAP at my regi...

Casual Listener

Someone from Spotify please PM me as I have proof of a Spotify security breach, discovered online this morning. I have already sent an email, a Tweet and Facebook post to Spotify but no one has gotte...

stix2002

Casual Listener

991 Views

2 replies

0 likes

Account
Other
Security
  • 991 Views
  • 2 replies
  • 0 likes

Wrong name/username

PlanPremium My Question or Issue I used to login with Facebook. And the user info show me my name and profile pict but now suddenly it changes itself to a username. I already tried to re log in or wait for a few days but nothing changes yet. Hope you...

Visitor

  Plan Premium   My Question or Issue  I used to login with Facebook. And the user info show me my name and profile pict but now suddenly it changes itself to a username. I alread...

Jose_M

Spotify Star

538 Views

3 replies

0 likes

Account
Premium
Subscription
  • 538 Views
  • 3 replies
  • 0 likes

My account seems to be messed up

Hello, I'm a spotify premium family user for a quite long time now. Since two weeks i have a really strange problem. I seem to have to accounts. When I log in with my mail as username i have no premium subscription and my account is displayed as free...

Casual Listener

  Hello,   I'm a spotify premium family user for a quite long time now. Since two weeks i have a really strange problem. I seem to have to accounts. When I log in with my mail as usernam...

Jose_M

Spotify Star

1139 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 1139 Views
  • 4 replies
  • 0 likes