Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1640 Views
  • 0 replies
  • 7 likes
  • Security
  • 1640 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446259 Views
  • 970 replies
  • 108 likes
  • Account
  • 446259 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199190 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199190 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108410 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108410 Views
  • 72 replies
  • 11 likes

Spotify shows that i'm listening on chrome web player, but im not.

Spotify shows that i'm listening on chrome web player, but im not.and it listens to some generic stuff with blank onecolor thumbnails etc. changed password logged out from every device multiple times, but nothing helps. every day all the same.history...

  • Newbie
  •   Spotify shows that i'm listening on chrome web player, but im not. and it listens to some generic stuff with blank onecolor thumbnails etc.   changed password logged out from every de...
  • osornios
  • Spotify Star
  • 1411 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 1411 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Display name and profile picture have disappeared from profile

PlanPremiumCountryNetherlandsDevicePC, OnePlus 6, iPadOperating SystemWindows 10/Android 9 My Question or IssueMy account is connected with Facebook. However about a week ago my display name and profile picture have disappeared and now shows up as nu...

  • Gig Goer
  • Plan Premium Country Netherlands Device PC, OnePlus 6, iPad Operating System Windows 10/Android 9   My Question or Issue My account is connected with Facebook. However about a week ago...
  • Jemi
  • Spotify Legend
  • 5228 Views
  • 7 replies
  • 0 likes
  • Other
  • 5228 Views
  • 7 replies
  • 0 likes

Superuser Contribution No customer service??!!

Is spotify f.. Serious? They don't want to spend one dollar on support? Customer service? But charge monthly 15 bucks? They let the community handle ALL their business? How poor is that? I have a problem which only the customer service could solve. I...

  • Newbie
  • Is spotify f.. Serious? They don't want to spend one dollar on support? Customer service? But charge monthly 15 bucks? They let the community handle ALL their business? How poor is that?   I h...
  • Daisy
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 1 likes
  • Account
  • 338 Views
  • 1 replies
  • 1 likes

Superuser Contribution If songs you've saved to your library become "unavailable," is there a way to still see them?

Just as there's a feature to see dimmed out songs which have become unavailable in playlists, is there a way to see the same information in Your Library? It would be a shame to have converted everything over from iTunes only to lose track of albums l...

  • Newbie
  • Just as there's a feature to see dimmed out songs which have become unavailable in playlists, is there a way to see the same information in Your Library? It would be a shame to have converted everyth...
  • Peter
  • Spotify Legend
  • 414 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 414 Views
  • 2 replies
  • 0 likes

Superuser Contribution Name-change on facebook

PlanFreeCountryUK DeviceiPhone SEOperating SystemiOS 10 My Question or IssueHi there!I changed my name on facebook. After that I disconnected my Spotify account and reconnected it with Facebook, hoping that it would adjust and use my new name. It did...

  • Newbie
  • Plan Free Country UK    Device iPhone SE Operating System iOS 10   My Question or Issue Hi there! I changed my name on facebook. After that I disconnected my Spotify accoun...
  • Peter
  • Spotify Legend
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Plan

I have 4 people on my family plan, we all listen to music almost all day. It is not letting us listen to our music at the same time on seperate devices. Why is that?

  • Casual Listener
  • I have 4 people on my family plan, we all listen to music almost all day. It is not letting us listen to our music at the same time on seperate devices. Why is that?  
  • Peter
  • Spotify Legend
  • 405 Views
  • 4 replies
  • 0 likes
  • Premium
  • 405 Views
  • 4 replies
  • 0 likes

Superuser Contribution Xbox one troubleshooting

hi...i have been trying to log onto my spotify account on my xbox one but its just stuck on the loading screen i have tried everything... i even tried it by creating another microsoft account and it worked but it insnt working on my main account due ...

  • Newbie
  • hi...i have been trying to log onto my spotify account on my xbox one but its just stuck on the loading screen i have tried everything... i even tried it by creating another microsoft account and it ...
  • Peter
  • Spotify Legend
  • 1028 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 1028 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium family Spotify account hacked

Somebody plays songs on my Spotify on device I don’t know. I think somebody gain my Facebook login due to leak in previous days and now use my Spotify account. I get I have to make another account. But tell me how to copy my playlists from the old on...

  • Newbie
  • Somebody plays songs on my Spotify on device I don’t know. I think somebody gain my Facebook login due to leak in previous days and now use my Spotify account. I get I have to make another account. B...
  • Peter
  • Spotify Legend
  • 963 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
  • 963 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to upload the Zipped data that I requested from Spotify?

PlanPremium Hello, I recently requested a download of all of my account data at https://www.spotify.com/nl/account/privacy/ . I now recieved the zipped data, but how do I upload the file to this, or any other Spotify Account? Thanks,Maty

  • Casual Listener
  • Plan Premium   Hello, I recently requested a download of all of my account data at https://www.spotify.com/nl/account/privacy/ .     I now recieved the zipped data, but ...
  • Peter
  • Spotify Legend
  • 6116 Views
  • 5 replies
  • 0 likes
  • Account
  • 6116 Views
  • 5 replies
  • 0 likes

Superuser Contribution My premium account has disappeared.

PlanPremiumCountryEnglandSamsung Galaxy S7 My Question or Issuewhen I try to log in it says there is no account linked with this email address. Have opened a new account in order to be able to access this forum.

  • Newbie
  • Plan Premium Country England Samsung Galaxy S7   My Question or Issue when I try to log in it says there is no account linked with this email address. Have opened a new account in order t...
  • Peter
  • Spotify Legend
  • 434 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 434 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tilin tunnukset kateissa

En saa tiliäni auki koska sähköposti johon tili on liitetty on vanhentunut eikä enää käytössö, enkä muista salasanaa. minulla on ainoastaan käyttäjätunnus tiedossa. Miten saan muutettua spostin osoitteen ja salasanan?

  • Visitor
  •    En saa tiliäni auki koska sähköposti johon tili on liitetty on vanhentunut eikä enää käytössö, enkä muista salasanaa. minulla on ainoastaan käyttäjätunnus tiedossa. Miten saan muutettua...
  • Peter
  • Spotify Legend
  • 1642 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1642 Views
  • 2 replies
  • 0 likes

Superuser Contribution I don’t have Discover weekly and Release radar

I have been listening to music for a month with Spotify, but why I DON'T have Discover weekly and Release radar????

  • Newbie
  • I have been listening to music for a month with Spotify, but why I DON'T have Discover weekly and Release radar????
  • Daisy
  • Spotify Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • Account
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Down Kudos

We need Down Kudos, Negative Kudos buttons / a Dislike feature so people can see whats Bs

  • Casual Listener
  • We need Down Kudos, Negative Kudos buttons / a Dislike feature so people can see whats Bs
  • Daisy
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution First my account gets stolen and now you guys changed my account.

My Question or Issue Recently, my account got hacked and my email and password were changed. Now, all of sudden my premium account has been switched to free even though I paid for the full month. It’s impossible to get anyone to help on trips stupid ...

  • Newbie
  •   My Question or Issue   Recently, my account got hacked and my email and password were changed. Now, all of sudden my premium account has been switched to free even though I paid for th...
  • Guido
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm unable to change my country

Hello,sometime ago I've moved from gb so I wanted to change my country in the Spotify settings. Sadly after I clicked edit profile and picked my current location it has not changed my country in my account details. Despite fact that it desplays gb as...

  • Newbie
  • Hello, sometime ago I've moved from gb so I wanted to change my country in the Spotify settings. Sadly after I clicked edit profile and picked my current location it has not changed my country in my...
  • Guido
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 281 Views
  • 1 replies
  • 0 likes

Weird actions on my Acc

Wow someone Created a Community Profile with my Spotify Acc Vincent Grädel and added a Profile Picture without me knowing it. Really, This is the Paid version of my Family Subscription and makes me angry to know other People are messing around with m...

  • Casual Listener
  •   Wow someone Created a Community Profile with my Spotify Acc Vincent Grädel and added a Profile Picture without me knowing it. Really, This is the Paid version of my Family Subscription and ma...
  • Jose_M
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • Premium
  • 435 Views
  • 1 replies
  • 0 likes

Solved!! Playlist songs recovery

PlanPremiumCountry USADevice(iPhone 6)Operating System(iOS 10) My Question or IssueI accidentaly deleted some songs off a playlist and I would like to know if there is a way I can get those songs back?

  • Newbie
  • Plan Premium Country  USA Device (iPhone 6) Operating System (iOS 10)   My Question or Issue I accidentaly deleted some songs off a playlist and I would like to know if there is a...
  • mia4080
  • Newbie
  • 324 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Remove Facebook connection from Facebook created Account

I've tried to find a way how to change my Facebook created Spotify account into an Email only non Facebook integrated account for quite some time now, since I'd like to delete my Facebook account, but couldn't find exactly how to do it. Is there any ...

  • Casual Listener
  • I've tried to find a way how to change my Facebook created Spotify account into an Email only non Facebook integrated account for quite some time now, since I'd like to delete my Facebook account, bu...
  • Jose_M
  • Spotify Star
  • 946 Views
  • 7 replies
  • 1 likes
  • Account
    Login
    Security
  • 946 Views
  • 7 replies
  • 1 likes

[Account] Hacked: changed email address

Good afternoon, My father account has been hacked and spotify never answered to his email when he clicked on the link saying he was not the one responsible for this account information change. What can I do to retrieve the account & playlists he has ...

  • Newbie
  • Good afternoon,   My father account has been hacked and spotify never answered to his email when he clicked on the link saying he was not the one responsible for this account information chang...
  • Jose_M
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 470 Views
  • 1 replies
  • 0 likes

Transfer old library to new account

hi, I have premium under a different email now and was wondering if it is possible to have my library moved over? Canada Device(iPhone 8,)Operating System(iOS12.) My Question or Issue

  • Visitor
  • hi, I have premium under a different email now and was wondering if it is possible to have my library moved over?    Canada   Device (iPhone 8,) Operating System (iOS12.) &nbsp...
  • Jose_M
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes