Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88806 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
758578 Views
18 replies
29 likes
A few days ago, i noticed that all of a sudden all of my songs and playlists where gone.I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back.Even your "recover playlist" option only mentions an old pla...
A few days ago, i noticed that all of a sudden all of my songs and playlists where gone. I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back. Even ...
Spotify Legend
499 Views
3 replies
0 likes
Hi,I have an Android app that I would love to add some features to it using the Spotify Android SDK, unfortunately, Spotify app isn't available in my country (Jordan, Asia) , so I can't create an account in order to download the SDK and get my securi...
Hi, I have an Android app that I would love to add some features to it using the Spotify Android SDK, unfortunately, Spotify app isn't available in my country (Jordan, Asia) , so I can't create an a...
Spotify Legend
947 Views
1 replies
0 likes
PlanFreeCountry ItalyDevice Iphone6, Windows PC I am a user from Italy but for some time advertising on spotify is only in German. this happens since I was in Germany for a holiday a few months ago. if I go to check my profile is still from Italy. ca...
Plan Free Country Italy Device Iphone6, Windows PC I am a user from Italy but for some time advertising on spotify is only in German. this happens since I was in G...
Spotify Legend
418 Views
2 replies
0 likes
Hallo,I use my free account on my Windows laptop and recently within my Favorite Songs list started to appear tracks that I never listened to nor liked. Furthermore these are stuff which I would never listen to (eg. Ariana Grande).What is happening? ...
Hallo, I use my free account on my Windows laptop and recently within my Favorite Songs list started to appear tracks that I never listened to nor liked. Furthermore these are stuff which I wou...
Spotify Star
1722 Views
8 replies
1 likes
PlanFreeCountryUK DeviceiPhone SEOperating SystemiOS 10 My Question or IssueHi there!I changed my name on facebook. After that I disconnected my Spotify account and reconnected it with Facebook, hoping that it would adjust and use my new name. It did...
Plan Free Country UK Device iPhone SE Operating System iOS 10 My Question or Issue Hi there! I changed my name on facebook. After that I disconnected my Spotify accoun...
Spotify Legend
411 Views
2 replies
0 likes
PlanFamily PremiumCountryRegistered - PortugalActual Use/Location - USA DeviceMBAir Early 2014Operating SystemHigh Sierra My Question or Issue Trying to add a new family member to our family plan. Our VPN was on when this family member created an acc...
Plan Family Premium Country Registered - Portugal Actual Use/Location - USA Device MBAir Early 2014 Operating System High Sierra My Question or Issue Trying to ad...
Spotify Legend
1188 Views
1 replies
0 likes
PlanPremiumCountry USADeviceAll (laptop, iPhone, and iPadOperating SystemWindows 10 and iOS 12 My Question or Issue I don't know if this is a new thing but over the last week or so I've noticed that some song titles have something next to them in a f...
Plan Premium Country USA Device All (laptop, iPhone, and iPad Operating System Windows 10 and iOS 12 My Question or Issue I don't know if this is a new thing but over the...
Music Fan
2281 Views
5 replies
2 likes
PremiumCanada My Question or Issue I made a new spotify account but cannot remember the username or email address that i used. It is a premium account so i am being charged monthly and have no way to cancel the subscription. I have access to the bank...
Premium Canada My Question or Issue I made a new spotify account but cannot remember the username or email address that i used. It is a premium account so i am being charge...
Gig Goer
503 Views
3 replies
0 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) Is there any plans to introduce top charts in Genres instead of by Country ?
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) Is there any plans to introduce top charts in Genres instead of by Country...
Spotify Star
1968 Views
1 replies
0 likes
PlanNo matter, same at allCountry UK but also and other countries i talk with people.DevicePC, Android, Windows APP, Web PlayerOperating SystemWindows 10 and others My Question or IssueI am asking behalf of others to not open multiple topics with the...
Plan No matter, same at all Country UK but also and other countries i talk with people. Device PC, Android, Windows APP, Web Player Operating System Windows 10 and others My Que...
Casual Listener
1567 Views
13 replies
7 likes
Just as there's a feature to see dimmed out songs which have become unavailable in playlists, is there a way to see the same information in Your Library? It would be a shame to have converted everything over from iTunes only to lose track of albums l...
Just as there's a feature to see dimmed out songs which have become unavailable in playlists, is there a way to see the same information in Your Library? It would be a shame to have converted everyth...
Spotify Legend
639 Views
2 replies
0 likes
PlanFree/PremiumCountryBrazil My Question or Issue My account was just acessed by someone not even remotely close from my network, and canceled my premium subscription and deleted all my playlist.I'm prety sure the person who was using my account was...
Plan Free/Premium Country Brazil My Question or Issue My account was just acessed by someone not even remotely close from my network, and canceled my premium subs...
Spotify Star
508 Views
3 replies
0 likes
PlanPremiumCountryuk Device(iPhone X and IPad2 Operating SystemiOS 11 My Question or Issue i subscribed to premium as a family in good faith only to find I could not use Spotify on any of my children’s iPads. Within 5 mins of registering I cancelled ...
Plan Premium Country uk Device (iPhone X and IPad2 Operating System iOS 11 My Question or Issue i subscribed to premium as a family in good faith only to find...
Spotify Star
491 Views
1 replies
1 likes
PlanFamily planCountry SpainDeviceXiaomi Redmi 4 ProOperating SystemAndroid 6.0.1 My Question or Issue Why can't I download any songs?
Plan Family plan Country Spain Device Xiaomi Redmi 4 Pro Operating System Android 6.0.1 My Question or Issue Why can't I download any songs?
Spotify Star
1679 Views
1 replies
1 likes
PlanPremiumCountry United KingdomDeviceWindows 10 Laptop, Motorola X ForceOperating SystemAndroid 7.0, Windows 10 My Question or Issue There are two devices appearing on my Connect and I have no idea where they have come from (see attached image). I ...
Plan Premium Country United Kingdom Device Windows 10 Laptop, Motorola X Force Operating System Android 7.0, Windows 10 My Question or Issue There are two devices appeari...
Casual Listener
2115 Views
11 replies
0 likes
Hallo, ich möchte mir das Spotify-Premium-Abo für 99 ct/3Monate kaufen (bin Student und habe den Status auch per Unidays verifiziert). Bei der Zahlung per Paypal (mit Paypal-Guthaben) werde ich nach dem Klick auf "Bezahlen" wieder zur Hauptseite gele...
Hallo, ich möchte mir das Spotify-Premium-Abo für 99 ct/3Monate kaufen (bin Student und habe den Status auch per Unidays verifiziert). Bei der Zahlung per Paypal (mit Paypal-Guthaben) werde ...
Newbie
8561 Views
4 replies
1 likes
PlanPremiumCountry Italy My Question or IssueHi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed only a 1 months code this month, and now it says this: "You can’t redeem ...
Plan Premium Country Italy My Question or Issue Hi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed ...
Spotify Legend
3076 Views
3 replies
0 likes
PlanPremium CountryFinland DeviceHuawei Honor 8 My Question or Issue So, I created a new account via spotify family.I started with creating a new playlist. Then I noticed that my username has changed and is now the same as my password. Help?
Plan Premium Country Finland Device Huawei Honor 8 My Question or Issue So, I created a new account via spotify family. I started with creating...
Spotify Star
1129 Views
1 replies
1 likes
My Question or Issue When playing Spotify, after a few songs the list stops playing. I have a premium accountUsing it on my Android phone
My Question or Issue When playing Spotify, after a few songs the list stops playing. I have a premium account Using it on my Android phone
Spotify Star
427 Views
3 replies
1 likes
When posting to the "community", i.e. the forum, you must put at least one label on the post. But then there are tags, too. What is the difference supposed to be? What, in posting to forum, is a label? A tag? Could the labels on the edit boxes be mad...
When posting to the "community", i.e. the forum, you must put at least one label on the post. But then there are tags, too. What is the difference supposed to be? What, in posting to forum, is a labe...
Spotify Star
663 Views
1 replies
2 likes
