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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396607 Views
  • 944 replies
  • 107 likes
  • Account
  • 396607 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170586 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170586 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98858 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98858 Views
  • 68 replies
  • 10 likes

Superuser Contribution Any Spotify hotline for technical support?

Spotify does not recognize my e-mail for one week (and hence I can't access my account anymore).Usual FAQ does not answer.Is there any Spotify hotline or e-mail to get technical support?Thanks for your help

  • Newbie
  • Spotify does not recognize my e-mail for one week (and hence I can't access my account anymore). Usual FAQ does not answer. Is there any Spotify hotline or e-mail to get technical support? Thanks ...
  • Katerina
  • Spotify Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • Account
  • 649 Views
  • 1 replies
  • 0 likes

Non-profit account for summer camp

My Question or Issue I work for a non-profit religious summer camp and as such, we have a pretty tight budget. We would love to have a Spotify account we could use on multiple devices, and also as a summer camp, our budget is pretty tight. I have hea...

  • Newbie
  •   My Question or Issue  I work for a non-profit religious summer camp and as such, we have a pretty tight budget.  We would love to have a Spotify account we could use on multip...
  • user-removed
  • Not applicable
  • 579 Views
  • 1 replies
  • 0 likes
  • Account
  • 579 Views
  • 1 replies
  • 0 likes

Discover Weekly not uppdating...

My Question or Issue My Discover weekly is not uppdating. I have already tried som of the older advices for this issue: log out/ log in. Un follow and Follow the list. And also i tried to unfollowe the list, then log out and in again and then start f...

  • Casual Listener
  •    My Question or Issue  My Discover weekly is not uppdating. I have already tried som of the older advices for this issue:  log out/ log in. Un follow and Follow the list. And ...
  • FisherGirl
  • Casual Listener
  • 411 Views
  • 4 replies
  • 0 likes
  • Account
  • 411 Views
  • 4 replies
  • 0 likes

Se hizo una suscribcion erronea de un plan

Hola. Intente hacer una compra de Spotify plan familiar en su lugar adquiri un plan primiun por un año. Este plan no esta acorde a mis necesidades. La compra fue hecha hoy y me gustaria saber como cancelarla y el dinero sea reembolsado. Gracias.

  • Newbie
  • Hola. Intente hacer una compra de Spotify plan familiar en su lugar adquiri un plan primiun por un año. Este plan no esta acorde a mis necesidades. La compra fue hecha hoy y me gustaria saber como ca...
  • Jose_M
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Can't post on playlist exchange

I can't post coz it says that i have an invalid URL value from my playlist. I've tried many times but it still wont work.Help me pls tnx

  • Casual Listener
  • I can't post coz it says that i have an invalid URL value from my playlist. I've tried many times but it still wont work.Help me pls tnx 
  • Jose_M
  • Spotify Star
  • 694 Views
  • 3 replies
  • 0 likes
  • Account
  • 694 Views
  • 3 replies
  • 0 likes

Problem when passing from spotify regular to student

Hello everybody, I am using Spotify premium in the regular version for a few month and I wanted to pass to the student version but the thing is I needed to register with my school email, so it created a new account and I no longer have the songs I sa...

  • Newbie
  •   Hello everybody, I am using Spotify premium in the regular version for a few month and I wanted to pass to the student version but the thing is I needed to register with my school email, so i...
  • Jose_M
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Riesco ad accedere ma non mi da premium

Ciao a tutti, recentemente ho cambiato telefono perché il precedente si è rotto. Ho reinstallato spotify e ho eseguito l'accesso ma mi da la versione free. Ho pensato di aver sbagliato la mail ma è quella giusta. Aiutatemi vi prego.

  • Newbie
  • Ciao a tutti, recentemente ho cambiato telefono perché il precedente si è rotto.  Ho reinstallato spotify e ho eseguito l'accesso ma mi da la versione free.  Ho pensato di aver sbagliato ...
  • SergioDavid
  • Roadie
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
  • 413 Views
  • 1 replies
  • 0 likes

I just cannot change my email adress

PlanPremiumCountry Czech RepublicDeviceiPhone 5, LaptopOperating SystemiOS10, Win10 My Question or IssueHello I have been following other guides on how to change the email adress but it seems not to be working. After i logged into spotify.com and che...

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  • Regular
  •   Plan Premium Country  Czech Republic Device iPhone 5, Laptop Operating System iOS10, Win10   My Question or Issue Hello I have been following other guides on how to c...
  • Billy-J
  • Spotify Star
  • 532 Views
  • 3 replies
  • 0 likes
  • Login
  • 532 Views
  • 3 replies
  • 0 likes

Solved!! Premium payment

Hi. I just paid for premium accnt in dragonpay thru cebuana. But i realized that i gave a reference code i got few minutes before the latest one. I want to know if that code i gave is valid to activate my premium. Help me please. Thank you.

  • Casual Listener
  • Hi. I just paid for premium accnt in dragonpay thru cebuana. But i realized that i gave a reference code i got few minutes before the latest one. I want to know if that code i gave is valid to activa...
  • Billy-J
  • Spotify Star
  • 623 Views
  • 7 replies
  • 0 likes
  • Premium
  • 623 Views
  • 7 replies
  • 0 likes

Superuser Contribution Redeemed one gift card, now I cannot redeem another

PlanPremiumCountryUSA DeviceWebsiteOperating SystemWindows 10 My Question or Issue I have a $60 and a $30 Spotify Premium gift card and I redeemed the $30 Gift card with no issue but when I tried to redeem the $60 gift card I received this error: "Yo...

  • Regular
  • Plan Premium Country USA   Device Website Operating System Windows 10   My Question or Issue  I have a $60 and a $30 Spotify Premium gift card and I redeemed the $30 Gift ca...
  • Guido
  • Spotify Legend
  • 3482 Views
  • 11 replies
  • 0 likes
  • Account
  • 3482 Views
  • 11 replies
  • 0 likes

Superuser Contribution Clearing recent history and mass removing from my songs after a hack

PlanPremiumCountry UKDevicePCOperating SystemWindows 10 My Question or IssueJust managed to retrieve my account after someone managed to get into it and connect it to their facebook. Luckily they didn't seem to do anything else to hold onto the accou...

  • Casual Listener
  • Plan Premium Country  UK Device PC Operating System Windows 10   My Question or Issue Just managed to retrieve my account after someone managed to get into it and connect it to ...
  • Guido
  • Spotify Legend
  • 2442 Views
  • 2 replies
  • 0 likes
  • Other
  • 2442 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connected to facebook not changing my username

So I looking through many post and see that I can't change my username at all but if I connect spotify account to facebook so username will change my username to my facebook name but for me it not changing I have re-login many times. Or I misundersta...

  • Casual Listener
  •    So I looking through many post and see that I can't change my username at all but if I connect spotify account to facebook so username will change my username to my facebook name but fo...
  • Guido
  • Spotify Legend
  • 7620 Views
  • 3 replies
  • 0 likes
  • Account
  • 7620 Views
  • 3 replies
  • 0 likes

How to find a Spotify profile by its id

A friend of mine have found a gearfit 2, a smartwatch which he has no idea who it belongs to. But he found a Spotify account id there so we tought It was possible to find the device owner's account. The id is , i tried to search for user:spotify: or ...

  • Casual Listener
  • A friend of mine have found a gearfit 2, a smartwatch which he has no idea who it belongs to. But he found a Spotify account id there so we tought It was possible to find the device owner's account. ...
  • Maxim
  • Spotify Star
  • 1800 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Security
  • 1800 Views
  • 5 replies
  • 0 likes

Solved!! Account history

I'd like to know about my history. 1. When did I join Spotify2. When did I go premium? I didn't see a way to find that in my profile and I tried using the developer API endpoint: https://api.spotify.com/v1/me and it doesn't have that information eith...

  • Regular
  • I'd like to know about my history.   1. When did I join Spotify 2. When did I go premium?   I didn't see a way to find that in my profile and I tried using the developer API endpoint:&...
  • IguanaSetup
  • Community Legend
  • 1243 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Working online but not my Android

Last night I listened to Spotify on my Android with no problem. Today it's logged me out. At first when I tried to log in, it logged in and logged out directly. Now it's telling me I need to verify what country I'm in. But I've verified that I'm in T...

  • Newbie
  •   Last night I listened to Spotify on my Android with no problem. Today it's logged me out. At first when I tried to log in, it logged in and logged out directly. Now it's telling me I need to ...
  • Jemi
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 259 Views
  • 1 replies
  • 0 likes

share function not working

PlanPremiumCountry EstoniaDeviceSamsung Galaxy a8Operating SystemAndroid 8,0 My Question or IssueBought a new phone, downloaded the spotify app, share function is not working on it somehow.

  • Newbie
  •   Plan Premium Country  Estonia Device Samsung Galaxy a8 Operating System Android 8,0   My Question or Issue Bought a new phone, downloaded the spotify app, share function i...
  • Codewalrus
  • Casual Listener
  • 6117 Views
  • 19 replies
  • 13 likes
  • Premium
  • 6117 Views
  • 19 replies
  • 13 likes

Can't Login - Possible IP block?

Hi I was going to have a play with the API, but when trying to run on my server I found that I could not login to Spotify. This was also confirmed by trying to ping with no response. I was wondering if there was a way to whilelist / remove the block?...

  • Casual Listener
  • Hi   I was going to have a play with the API, but when trying to run on my server I found that I could not login to Spotify. This was also confirmed by trying to ping with no response.  ...
  • AmericanMadeBoy
  • Composer
  • 3057 Views
  • 3 replies
  • 0 likes
  • Login
    Other
  • 3057 Views
  • 3 replies
  • 0 likes

The Facebook issue

My Question or Issue Hi, I set up my Community account simply to say that tying the account to Facebook is a horrendous idea. I logged onto Spotify using Facebook before I was certain that I wanted to use it. I went to through the process of getting ...

  • Casual Listener
  •   My Question or Issue   Hi, I set up my Community account simply to say that tying the account to Facebook is a horrendous idea. I logged onto Spotify using Facebook before I was certai...
  • Jose_M
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium, getting Drake all over

I'm paying a premium subscription and gave up on Google Music for Spotify only to find this morning that Drake is all over. I never listened to him/his music, I'm not interested, I don't want to see his face anywhere. I get Spotify is a commercial en...

  • Regular
  • I'm paying a premium subscription and gave up on Google Music for Spotify only to find this morning that Drake is all over. I never listened to him/his music, I'm not interested, I don't want to see ...
  • txixco
  • Newbie
  • 3914 Views
  • 30 replies
  • 79 likes
  • Account
    Premium
    Subscription
  • 3914 Views
  • 30 replies
  • 79 likes

I cant Login with my Facebook account

So I was fine earlier today but out of no where my spotify got logged out and Everytime I try to log back with my facebook it says my username or password are incorrect. But How?! My Facebook is logged in right!

  • Newbie
  • So I was fine earlier today but out of no where my spotify got logged out and Everytime I try to log back with my facebook it says my username or password are incorrect. But How?! My Facebook is logg...
  • Luke
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes