Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi,
I tried raising a support ticket, but it's been a few days with only one response from Spotify saying a specialist will respond soon..... they haven't.
Basically somebody has hacked into my account and changed the password, email and phone number associated with the account. I can still use the account because I can login with Facebook, but my music keeps stopping and I keep getting warnings that I'm active on too many devices. I've tried changing the details back, so they can't get access, but I need the original password to do this which has been changed.
So, seeing as it's taking a few days to get a support response, would it be possible to just completely delete the account or at least get a password reset so I can revert the account details?
Hey Chodda,
Sorry to hear this. I am checking this for you now.
Hello!
Have you been given a case number? Please reframe from sending more than one help tickets via the contact form.
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
What's a Spotify Rock Star, and how do I become one?!
Follow me: Snapchat | Twitter | I'm a Blackstar!
I am on this case now. I will be sending you a reply to your email contact in a few moments.
Hi! I have the same problem. someone hacked into my account, changed my password and email. how do i get control of my account back? my email address is
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…