I am having the exact same problem. I am using spotify on my laptop (windows 7).
Any ideas?
Hi everyone!
Here's another thread about a similar issue:
Please let me know if this helps you.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.
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