Someone breaks into my account and there are no notifications

[AytacAnil]

This is unacceptable. Also there are not any extra safety like 2-step protection but a simple notification is a must for an application like this. It took 2 weeks until I realize  that someone using my account and just by luck I realized it today.  I recovered my playlists but I usually follow playlists and now they are gone, what can I do ?

[osornios · Accepted solution]

Hey @AytacAnil

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs, since they can revert accounts back to a previous state.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

Also, please vote if you can to this Idea:

https://community.spotify.com/t5/Live-Ideas/2-factor-authentication/idc-p/1017979