Someone used my email address

[johnmb-br]

Someone in Brazil made an account with my email address. This is the first time I've ever tried to register. How do I unlink their account from my email address?

[LordRollin]

Hi @johnmb-br. It seems like your best bet moving forward will be reaching out to support. For this specific instance I would encourage you to use the anonymous online contact form. So long as you are entirely logged out of Spotify.com (alternatively, access the form via an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. Please make sure that this is an email that is not compromised and you have access to it.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

If you would prefer to not use the contact form, or require an alternative, either e @SpotifyCares on twitter, or the Spotify Cares Facebook page will work. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

[johnmb-br]

I did that over a week ago with no response.

Spotify Case # 05513926

[LordRollin]

Please try contacting support@spotify.com directly then. If you get an autoresponder reply back to that. They're having issues with their ticket system and a response may take more than 48 hours.