Sorry, couldn't find that. -Solved-

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Sorry, couldn't find that. -Solved-

staryasmin
Regular

Hello Spotify Community,

 

I'm having trouble using the web browser player on my desktop computer to listen to Spotify. I get the message "Sorry, couldn't find that." on my browser when I login to hear music.

 

Screenshot attached.

 

Update

What hasn't worked so far:

  • Clearing history and cache
  • Chrome Incognito mode
  • Logging out and logging back in

 

Best regards,

Yasmin

 

Plan

Premium

Country

 United States

Device

Desktop

Operating System

Windows 7

Web browser

Latest update for Firefox and Chrome.

 

 

 

 

 

Spotify.jpg
16 Replies
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Re: Sorry, couldn't find that.

Rock Star 22
Rock Star 22

Hello,

 

I would suggest to try another browser, and clear all Cache. For Chrome, try using Incognito mode. 

 

Let me know that goes 🙂

Billy-JRock Star 22
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Note: I'm not a Spotify employee.
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Re: Sorry, couldn't find that.

angelamazing
Casual Listener

Hi,

 

Sometimes this happens when your wifi is spotty.  Try closing the tab completely and then reopening it.  If that doesn't work try clearing your history.  

 

Let me know if this works!

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Re: Sorry, couldn't find that.

staryasmin
Regular

@Billy-J wrote:

Hello,

 

I would suggest to try another browser, and clear all Cache. For Chrome, try using Incognito mode. 

 

Let me know that goes 🙂


I tried Chrome Incognito and clearing all cache but nothing worked.

Highlighted

Re: Sorry, couldn't find that.

staryasmin
Regular

@angelamazing wrote:

Hi,

 

Sometimes this happens when your wifi is spotty.  Try closing the tab completely and then reopening it.  If that doesn't work try clearing your history.  

 

Let me know if this works!


I use cable internet for my destop. I tried clearing history with no change.

Highlighted

Re: Sorry, couldn't find that.

Rock Star 22
Rock Star 22

Thanks for the reply. 

 

Okay, next we can go ahead and log out, then log back in. Hopefully troubleshooting your issue could lead to the solution. 

 

Let me know this goes 🙂 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Sorry, couldn't find that.

staryasmin
Regular

@Billy-J wrote:

Thanks for the reply. 

 

Okay, next we can go ahead and log out, then log back in. Hopefully troubleshooting your issue could lead to the solution. 

 

Let me know this goes 🙂 


Logging out and loging back in hasn't helped.

Highlighted

Re: Sorry, couldn't find that.

Rock Star 22
Rock Star 22

@staryasmin,

 

Thanks for trying that. Please go ahead and restart (power off then power back on) your PC, and let me know how this goes 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Sorry, couldn't find that.

staryasmin
Regular

@Billy-J wrote:

@staryasmin,

 

Thanks for trying that. Please go ahead and restart (power off then power back on) your PC, and let me know how this goes 🙂


Hasn't worked. Still the same

Highlighted

Re: Sorry, couldn't find that.

Rock Star 22
Rock Star 22

@staryasmin,

 

Thanks for trying that. I would suggest to Update Firefox, try adifferent browser, and create another user account and try it there. 

You can also check your connection properties. 

 

Let me know how this goes:)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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