Spotify Account

[sammiesmith0301]

Hello
I've currently taken out a new contract with Vodafone which includes a new year premium spotify account.
The account that I had last year have referred back to the basic free account with ads.
So when I got my new device I created a new spotify account thinking this would solve the problem but that's also a free account?
How do I accessy free spotify. Last yeary phone when I signed up did it.
Also you have no functions to easily delete an account?

Kind regards

[atom1989]

Hey there and welcome to community.

Please read following guide on how to activate premium.

https://support.spotify.com/uk/learn-more/faq/#!/article/Vodafone-deal

[sammiesmith0301]

The link is very confusing.

I've clicked on the link but there is no manage your subscription link afterwards?

[atom1989]

To view your subscription status you can follow this link.

http://www.spotify.com/account/subscription

But if you want to manage your subscription it seems you need to contact Vodafone.

[sammiesmith0301]

That's fine but this has to be one of the worst account's for nothing being straight forward.

How do I delete an account? On most sites it's straight forward there's a button on the app or log in. The reason it hasn't upgraded is be a use I have an account under my email address. I need to delete both spotify accounts then when I create a new one it will upgrade.

Please could I have a straightforward link to delete this spotify account please

Kindest regards

[atom1989]

I escalated your problem to staff. They will reply you as soon as possible.

[sammiesmith0301]

Thank you
Can you please send the link on how to delete your account as this is what sees to be my problem
Regards
S.

[MattSuda]

@sammiesmith0301

Read this post for instructions on how to delete your account

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Deleting-your-account/td-p/173950