Spotify duo and changing country

[collmcgov]

I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my account settings. My partner still can't accept my invite, because it says we're in different countries. Do we need to wait until the payment with the canadian card goes through next month for this to work? 

[user-removed]

Yes, I would wait for the payment to go through. This will help the transaction to function with your country. 

If you want to experiment more with this, then you can try a reinstallation of Spotify here: https://support.spotify.com/us/article/reinstallation-of-spotify/ and then try to set up your country again. 

hope this helps! 

[collmcgov]

Thanks. This payment comes out on 4.11, so I will follow up after that. 

[CarlosE · Accepted solution]

Hey there @collmcgov,

Thanks for reaching out to the Community!

You're right - if you already changed your payment method for one issued in Canada, you just need to wait for your next payment to go through so the changes are applied. You can then send the invite to your partner without trouble.

We'll keep an eye out in case you have any questions or need a hand with anything else.

Cheers 🙂

[collmcgov]

I was finally able to get my partner linked to Duo now that my payment has successfully gone through. The country for my account was automatically updated in my profile. Thanks for the help!

[CarlosE]

Hi again @collmcgov,

Thanks for keeping us posted.

We're glad to hear that your plan was changed successfully and you and your partner can enjoy all the Premium features now 🙂

Whenever you need a hand, we're always a post away.

Have a great week!

[gavingervais]

Why is the change not immediate when the billing information has been updated to one of the correct country? We have to share the one premium account for weeks now. Seems like an oversight and should be corrected. 

[jmt86]

Hi Carlos,

When I changed country (from UK to Norway) I was unable to select the DUO plan and instead had to put individual, will I have to wait until after the country change has come through to change back to DUO and then to invite my partner again (who was on my UK DUO plan)?

[AlejaR]

Hey there @jmt86,

Thanks for posting here and welcome.

Well, in that case, we'd recommend you cancel the renewal you just made for the individual plan. That way, when the Duo time left in your account expires, you can update your country/region settings on your account page, as well as your partner. You can cancel the renewal by following these steps.

You can double-check your next billing date here.

Once the Duo time expires, your account will be reverted to free, and then you can update your account-country settings by following these steps. After that, you can subscribe to Duo, set a new address and invite your partner. They, on their side, should also update their country once their account is free to join your new plan.

So to answer your question, you just need to wait until your accounts revert to free (after canceling the renewal) to make the changes manually. We think this is a faster-easier way for you to update the plan.

Hope this clears things up. If you have any questions or need a hand with anything else, we're always a post away.